Service Coordinator

1 week ago


Perth, Western Australia Diplomatik Full time

Diplomatik are seeking an experienced Service Coordinator to join the dynamic team of our client, experts in the production of state-of-the-art Elevated Work Platforms.

This position is full time and looking for someone start as soon as possible

Field Service Operations:

  • Direct, coordinate, and efficiently allocate field service jobs.
  • Optimise labor utilization and minimize excessive travel in planning and distributing tasks.
  • Communicate and implement planning schedules effectively within the field service team.
  • Ensure Field Service technicians adhere to quality practices, servicing machines to customer expectations.
  • Monitor housekeeping in field service activities and maintain a professional demeanor with customers and colleagues.
  • Report to the Eastern Region Service Manager regarding the professionalism of field service employees.
  • Advise on the maintenance of service vehicles and ensure a high standard reflective of a professional business operation.
  • Ensure the field service team understands good customer service practices.
  • Maintain a scheduled service roster, contacting customers promptly when service is due.
  • Consult with customers to develop service relationships and foster business opportunities.
  • Coordinate responses to service calls, prepare and distribute quotations, ensuring all aspects meet customer expectations.

Service Parts & Administration:

  • Provide administrative assistance to the Eastern Region Service Manager and Sales Representatives.
  • Assist in creating workshop job cards and process parts and labor on job cards as needed.
  • Actively promote the NSW branch when dealing with customers.
  • Share information within the team, actively seeking opportunities to gain new skills.
  • Ensure prompt and courteous service to internal and external customers.
  • Assist the Eastern Regional Service Manager on servicerelated issues, conducting job costing and customer invoicing.
  • Keep management informed of all businessrelated matters.

Safety:

  • Participate in WHS training, identify, assess, and control workplace hazards.
  • Follow safety instructions and use personal protective equipment as required.
  • Report injuries, incidents, and hazards in accordance with procedures.
  • Promote and ensure safe work practices with internal and external customers.

Quality:

  • Ensure accurate completion and maintenance of all service documentation and administrative forms.
  • Assist in developing Company Policy and Procedures.
  • Observe and advise on the high standard of service, repairs, and maintenance work to reduce rework and unnecessary costs.
  • Respond to customer inquiries promptly and ensure field service repair times align with procedures and manufacturer recommendations.

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