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Service Transition Manager
1 week ago
You will take responsibility for transition management compliance, performance and improvement of individual processes and requirements.
For each of these processes:
Develop and maintain standard user documentation (e.g. procedures, FAQs, guidelines)
Provide guidance and training to ensure high levels of understanding and compliance exist.
Optimise transition management toolsets to standardise and automate the processes as much as possible.
Measure and report process outcomes and performance against the defined metrics.
Develop and maintain a transition management maturity roadmap for the process.
Required skills:
Demonstrated high level understanding of Transition Management and delivery best practice framework applicable to a large ICT customer service delivery organisation.
Demonstrated understanding of government change management and transition protocols
Level of experience and skill in stakeholder engagement.
Information Technology Infrastructure Library (ITIL) V3 Foundation
Previous ICT infrastructure delivery experience, especially in the health industry
For further information please contact Mellissa McGregor at Clicks IT Recruitment on
Type
Contract
Category
Project / Program / PMO support
Reference ID
BBBH73792
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