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Senior Client Coordinator

3 months ago

Waverley Municipal Council, Australia Prestige Inhome Care Full time
  • One of AFR's Best Places to Work in 2024
  • Hybrid Working Arrangements
  • Salary $75k - $85k plus super
  • One of AFR's Best Places to Work in 2024
  • Hybrid Working Arrangements
  • Salary $75k - $85k plus super
ABOUT US
At Prestige Inhome Care, we're not just a care provider; we're a family dedicated to making lives better by keeping people in the comfort of their homes. If you're passionate about client-focused care, kindness, and creating joy, we want to hear from you

ABOUT THE ROLE
The purpose of this role is to supervisor a team of Client Coordinators and Carer Leaders to ensure Prestige delivers high standards of service. The Client Services team serves as the 'engine room' for Prestige and has the objective of delivering the most efficient and effective daily care service.
Key areas of focus include:
  • Managing a team of Client Coordinators including development, supervision and allocation of duties and services
  • Ensure the team are adequately trained, motivated and developed to perform their duties with client needs consistently top of mind
  • Manage performance of the team members to ensure deliverables are met and high standards of operational efficiency are upheld
  • Drive a customer service orientated culture to ensure the highest standard of service to clients and carers
  • Manage complaints effectively and ensuring effective and timely communication with clients, staff, family, referrals contacts and case managers
  • Ensure all client services policies and procedures are consistently reviewed, diligently followed and suggested updates provided ongoing quality improvement
ABOUT YOU
The ideal candidate will possess:
  • A relevant tertiary qualification preferred
  • Experience in community care/home based care services.
  • At least 3 years' work experience in a similar sensitive client services environment with evidence of capability to lead a team in a dynamic setting
  • Excellent communication and interpersonal skills.
  • Highly developed organisational and prioritising skills.
  • Ability to prioritise and meet deadlines.
  • Demonstrated self-awareness and self-management ability.
  • Computer literate for work processing, data base management.
  • Proactive and focused on continuous improvement.
  • Proven problem solving and conflict resolution skills
WHAT'S IN IT FOR YOU?
We are thrilled that Prestige Inhome Care has been recognised as one of the AFR BOSS Best Places to Work This acknowledges our commitment to fostering a workplace where everyone feels supported and empowered.

At Prestige, we believe that our people are our greatest asset. From our dedicated carers to our passionate office staff, every team member plays an important role in delivering exceptional care and support to our clients and their families. This recognition from AFR reaffirms our belief that when employees feel valued and respected, they can truly thrive personally and professionally.

There are many other benefits of working at Prestige, including:
  • Flexible working arrangements after 3 months training
  • The satisfaction of making a real difference in people's lives
  • Growth opportunities in a business with a stellar reputation
  • Exciting Reward and Recognition programs
  • Regular social events and functions to celebrate your hard work
  • Health and wellbeing initiatives
  • Access to an employee assistance program
  • A paid day off for your Birthday
READY TO MAKE AN IMPACT? APPLY NOW
Be part of a dynamic team that values your dedication and hard work. Apply now and let's make an extraordinary difference together Apply Now - or - Apply with Indeed
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