Support Services Processing Officer

2 weeks ago

Bundaberg city centre, Queensland, Australia Auswide Bank Full time

About The Role

The Support Services Processing team is a key component to supporting our critical operations by providing superior service and support to internal and external customers. As a Processing Officer you will be required to ensure accuracy and timeliness with the completion of any workflows assigned to you or the team including but not limited to Journal Authorisations, Payment Requests, Recipient Numbers, Electronic Payments, RTGS payments etc.

Key Responsibilities:

  • Manage incoming and outgoing files, overdrawn savings accounts, personal and group inboxes and Ultracs Tasks Lists.
  • Complete tasks associated with Banking Services; sweep facilities, personal cheque processing, Visa Debit Card processing, Account Switching, direct debit stops/cancellations/reactivations
  • Ensure you stay on top of any assigned training and engage in job rotation to enhance skill levels and provide scalability within Support Services
  • Assist in the detection of fraud; internal & external by escalating matters of concern and meet all physical & data security and privacy obligations.
  • Work co-operatively with all staff and external partners to achieve the company's objectives, assigned tasks & duties
  • Participate in problem solving initiatives and innovation to enhance the organization's capabilities
  • Follow directions from Supervisors, Heads of Departments and in particular the Chief Operating Officer

· Undertake extra responsibility in processing Start and End of Day processing, End of Month, Quarter and Year Processing (irrespective of public holidays and non working days)

About You

Coupled with your excellent & effective problem solving skills, you will also need to;

  • Be a critical thinker with exceptional attention to detail
  • Have a positive attitude towards change
  • Provide exceptional customer service and continually strive to exceed Auswide Bank expected service standards
  • Be organized, self-motivated and have the ability to work with limited supervision or instruction.
  • Have intermediate Microsoft Office Skills


About Our Benefits

  • (4) weeks annual leave plus (1) Wellness Day per financial quarter for all eligible staff *
  • (2) Special Volunteer paid days per year for eligible staff who wish to volunteer and support the community
  • Employee Assistance Program (EAP) and various Health & Wellbeing programs
  • Bank Staff Share Plan options and Years of Service Recognition program
  • An extensive range of discounts and benefits associated with the Bank's financial products
  • Discounts with various business partners
  • A complete range of generously subsidised corporate uniforms

About Auswide Bank

Established in 1966, Auswide Bank's mission has been to provide a convenient, high-quality alternative to the big banks and to put customers first.

Now more than 55 years on, we continue to help Australians achieve home ownership, create wealth and access banking and financial services – making lives easier.

Through outstanding customer service and quality products, Auswide Bank has achieved a national presence, made possible by mutually beneficial partnerships and relationships, an online lending platform and our network of branches across Queensland. We know it's the small things that make us different and are proud to offer award winning products, genuine customer service and a Queensland based contact centre.

We are an equal opportunity employer committed to reflecting the diversity of the communities in which we operate. We encourage people from different backgrounds to apply, including Aboriginal and Torres Strait Islander people, people from different cultural backgrounds and people with disabilities.


How to apply

This is an exciting opportunity which has become available in our Bundaberg Head Office. If you are up for a challenge, have a real keen interest in helping people, and desire to build your career with a Trusted Australian Bank – then we encourage you to apply today

The successful candidate will be subject to satisfactory background checks including Criminal History, Bankruptcy, ASIC Banned & Disqualified Persons and Employment Verification Checks.

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