Customer Service Officer

2 weeks ago


Bundaberg city centre, Queensland, Australia BOQ Full time

About the Role

  • Join the passionate Customer Service Officer team at BOQ Bundaberg
  • Flexible workplace & Collaborative Team – Owner Managed Branch Bundaberg Based
  • Exciting Full Time Opportunity on a 12-month Maximum Term Contract

Discover your passion for customer service with a driven, supportive, and fun team

At Bank of Queensland, we believe in the power of people and their potential. We are thrilled to expand our Bundaberg team, offering an exciting banking career to the right candidate.

If you're ready to dive in headfirst, we'd love to hear from you.

As the Customer Service Officer, you'll be the main contact point in the Branch, delivering exceptional customer service to our network. You'll build strong relationships with both internal and external customers by sharing information about BOQ's products and services. Moreover, you'll seize the chance to contribute to branch success and be part of a high-performing, collaborative team.

Day-to-day, your main responsibilities will include:

  • Teller duties such as general inquiries, account transactions, and more
  • Engaging customers in quality conversations on the floor
  • Scheduling interviews
  • Communicating with customers through calls to enhance relationships
  • Managing the ATM daily
  • Handling cash and ATM services
  • Placing orders for stationery
  • Prioritizing compliance

About you

Experience not necessary. If you enjoy delivering exceptional customer service and have great communication skills, you'll excel in this environment by showcasing:

  • Being a team player
  • Ready to exceed expectations for customers and colleagues
  • Driven to personalize each customer interaction
  • Positive attitude towards all job aspects
  • Ability to learn and use various financial systems confidently

About Us

BOQ Bundaberg is a local business led by Owner-Manager Trudy Azzopardi, eager to discuss this opportunity with you.

Established in 1874, BOQ is a regional bank present nationally, providing a genuine alternative to major banks.

As one of Australia's top regional banks, BOQ offers a unique choice for Australian financial services customers and employees.

Our mission is to foster prosperity for our customers, shareholders, and team through empathy, integrity, and impact. Our vision is to be recognized as the bold challenger bank, offering digitally enabled multi-brands with a personal touch.

Perks We Offer

  • BUPA Corporate Plan
  • Discounts on financial products
  • Access to the Employee Assistance Program (EAP)

How to Apply

To apply for this opportunity, visit our Careers Page using the provided links.

Bank of Queensland is dedicated to building a diverse and inclusive workforce. We encourage applications from Aboriginal and Torres Strait Islander People.

We value and embrace individuals of all backgrounds, genders, sexual orientations, cultures, abilities, and body types. Feel free to share your pronouns when you apply and let us know of any necessary interview accommodations.

Successful candidates at the Bank of Queensland are subject to background screening to meet Anti-Money Laundering and Counter-Terrorism Financing Act requirements. This process may include identity verification, reference checks, criminal background checks, and more.

Only direct applications will be considered.


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