IT Support

3 weeks ago

Garden City, Victoria, Australia RGIT Australia Full time

Who is PlaySide?

PlaySide Studios is a dynamic and innovative company that employs a team of over 340 talented individuals across Australia, New Zealand and UK. As Australia's largest publicly listed independent video game developer, PlaySide is committed to delivering cutting-edge interactive experiences across mobile, VR, AR, and PC platforms. With a diverse portfolio of more than 60 titles and collaborations with industry giants like Netflix and Activision Blizzard, working at PlaySide is not just a job but an opportunity to be part innovating the gaming industry.

About The Role

PlaySide Studios are seeking a kick-ass Help Desk Technician to join our team. We are looking for a Help Desk Technician to join our growing IT Operations team to install, support and maintain our servers, storage, and other computer systems. Reporting into the IT manager, you will be responsible for planning for and responding to service issues.

Primary Responsibilities

  • Taking first line calls from staff and troubleshooting issues to come to a timely and effective resolution
  • Logging tickets and managing them effectively
  • Maintaining and managing correct AV equipment onsite and remote.
  • Maintaining and managing On Prem Servers and Storage.
  • Perform software version updates
  • Providing hardware support, application support and audio-visual support
  • Setting up and configuring new software and hardware, ensuring 100% functionality.
  • Support the onboarding of new staff by setting up desks/equipment

Required Skills

  • Experience in Administration &/ro Customer Service Role
  • Technical knowledge in software, databases and operating systems to contribute and offer technology insight

Bonus Points

  • Cloud and Database experience
  • Software Development experience

What we offer here at PlaySide:

  • Playdays - an additional 5 paid days off per year to do something you love.
  • Incredible studios based in gorgeous Port Melbourne, right next to the city and many public transport options.
  • Industry leading Parental Leave benefits
  • Employee Assistance Program to support mental wellbeing
  • Mentoring. We're agile and fast growing, giving plenty of chances for you to grow in your role.
  • Half price state of the art Gym access (right next door) - you can wear your free PlaySide Swag
  • Social events Including Games night, karaoke nights, Movie Nights (We hire out the cinema), group activities and food trucks Just as some examples
  • Relocation allowance, if you move to one of our head offices
  • The chance to work on some of the most exciting projects, with the most incredible companies in the world - just take a look at our website

What to expect from us:

We want you to get to know us as much as we get to know you Our process will go as follows:

  • You apply with your killer CV and a folio of examples of your work
  • Quick phone chat with one of our delightful Talent team members.
  • You may then be invited in for an interview (in-office or via Zoom) to outline all of your past work, and we will let you know all about PlaySide.
  • 2nd stage interview or Zoom call, to meet one of our General Managers or Directors.
  • You'll then get the opportunity to meet some of our current PlaySiders - this is a casual chat and a get to know you session
Role TypeCompany Overview

PlaySide is the largest independent games studio in Australia. Founded in 2011, we're a team with big ideas and the skills to deliver with our incredible team. In our history, we have released over 50+ titles across Mobile, PC, VR, AR, and now moving into console. We take so much pride in each and every project we create. Playside is a place of endless opportunity, where we focus on keeping the fun in game development. We offer an amazingly professional, playful and supportive working environment. If you thrive on challenges and want to work on a diverse range of projects for a forward-thinking company, we want to hear from you.

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