Maintenance Customer Service Officer

2 weeks ago

Glenelg South, Australia ACH Group Full time

The Role:
The Maintenance Customer Service Officer role is part of the ACH Group Property Division based at Glenelg.

This full-time role reports to the Maintenance Customer Service Supervisor and is responsible for the delivery of an excellent customer service experience to all ACH Group Staff, Residents, supporting contractors and other associated stakeholders.

A key part of this role will be undertaking a range of administrative processes that effectively facilitates systems and processes associated with the management of all maintenance tasks.


What you'll do:

  • Organise quotations from contractors.
  • Coordination with staff and contractors to attend sites for gardening and maintenance issues.
  • Evaluating and responding appropriately to feedback from customers and stakeholders.
  • Ordering and coordination of uniforms.
  • Administration duties including data entry, preparation and distribution of job sheets, maintenance and updating of data bases, filing, archiving, reporting and document control.

About you:


You are a talented and passionate Customer Service professional with a commitment to the team, someone who enjoys a positive, supportive environment to thrive and be successful in.


  • Working knowledge of Microsoft Office and a range of databases.
  • Understanding of property maintenance issues and building terminology.
  • Ability to work to strict deadlines in a fastpaced environment.
  • Highly effective written and communication skills.
  • Proactive and relationship oriented.

It would be helpful if you had:

  • A Certificate 3 in Business Administration or equivalent is desirable.

If you want to join our amazing team, we can offer you:

  • Career development with inhouse upskilling and external learning opportunities.
  • Friendly and inclusive culture, supporting diversity and employee wellbeing.
  • Free onsite flu vaccination program.
  • Financial advice for HESTA members, our preferred superannuation supplier.
  • Wellbeing program including free employee assistance program.
  • Flexible working wherever possible.
  • Recognition program acknowledging significant contributions.
  • Salary packaging to maximise your take home pay. Discounted Corporate Membership
  • Health Insurance
  • BUPA.
ACH Group is a not-for-profit organisation in the Health Care Sector.

This means that you can salary package up to $15,900 per annum for living expenses and $2650 for meals/entertainment to reduce your tax.

We also offer a range of perks through our Employee Benefits Program (eg. discounted private health).


ACH Group celebrates and encourages workforce diversity and does not discriminate on the basis of gender, age, race, sexual orientation, gender identity, religious beliefs, disability or any other basis.


About ACH Group


At ACH Group we believe that older people should feel valued, respected, connected in their communities and supported to live a good life.


We love what we do, aren't afraid to take action, constantly put our hands up for challenges and celebrate the uniqueness of our community.

Most importantly, we bring our best.


If you share our belief, join our team of 1800 employees and hundreds of volunteers and take delight in knowing that you're making a contribution to the lives of older people.

You'll do so while enjoying a rewarding career pathway, ongoing training and a passionate, flexible workplace.

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