Team Lead

2 weeks ago


Richmond, Australia Peoplebank Full time

Location:

  • Richmond
  • Job Type:
  • Contract
  • Posted:
  • 24 days ago Contact:
  • Tamara McMurtrie
  • Discipline:
  • General IT
  • Reference:

About the Company
We are currently recruiting for a Team Lead with Saleforce experience for a Government Client.

About the role
The ICT Team Lead will support the Client's Salesforce platform.

As an ICT Team Lead, you will be responsible for leading a team of support specialists and managing day-to-day operations of the Salesforce system and the release management process.

You will work closely with cross-functional teams to identify, troubleshoot and resolve Salesforce-related issues and provide continuous improvement to the platform.


Responsibilities

  • Manage a team of support specialists, providing coaching and support to ensure highquality service delivery.
  • Manage and coordinate the backlog of incidents, bugs, change requests, and system enhancements across the breadth of the Salesforce platform.
  • Execute all required ICT change management activities including creation of highquality change records and release documentation, coordination of testing activities, signoffs from various stakeholders and more.
  • Develop and implement support processes and procedures to ensure consistent and efficient resolution of Salesforcerelated issues.
  • Collaborate with crossfunctional teams to identify and prioritize bug fixes, system enhancements and upgrades.

Skills and experience

  • Experience of at least 35 years in managing IT support operations, including managing teams.
  • Experience working with crossfunctional teams and managing stakeholder relationships, demonstrating excellent communication and interpersonal skills.
  • Experience in developing and implementing support processes and procedures.
  • Experience working with the Atlassian suite, specifically Jira, Confluence and Service Desk.
  • Strong understanding of the Salesforce platform and its functionalities.
For more information or a confidential discussion, please contact Tamara on quoting reference

  • Diversity and inclusion are strongly supported at Peoplebank. People of all nationalities, gender identities, and cultural backgrounds, including Aboriginal and Torres Strait Islander Peoples, are encouraged to apply._

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