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Service Manager

3 months ago

Minchinbury, Australia Afford Full time

Why join AFFORD?

  • Not for profit salary packaging available of up to $15,900 NFP.
  • Access to Afford Rewards which entitles you to discounts on a range of products and services.
  • Discounted gym memberships nationwide (Fitness Passport).
  • Ongoing paid training and professional development.


We have a full time permanent role for a
_Service Manager_ to lead teams in our Community Centre Canley Vale.

You will be responsible for managing all aspects of the day-to-day operations as well as building a culture of customer-centricity.

On a day to day basis you will be responsible for;

  • Coaching and developing your team,
  • Providing advice and continually monitoring all aspects of clients care including care and funding plans, medication and behaviour support, restrictive practices and incident reporting,
  • Cultivating and growing close family and carer relationships,
  • Building of robust 24/7 roster across services,
  • Ensure all compliance measures are being met,
  • Manage and coordinate all site administrative processes and assets,
  • Invoicing and administration for NDIS clients,
  • Budget management,
  • Provide support to the Regional Lead for your region.

About you
This role would suit someone who thrives on challenge and is ultimately looking to grow their management career.

This role reports into a supportive Regional Lead who is interested in building a succession plan and developing your potential to its fullest.

In addition to this we see you as having;

  • Recent successful experience providing high quality services to clients with complex care needs,
  • Recent experience in successfully developing and building teams to deliver high quality and clientcentric services,
  • Highly effective and empathetic communication skills as you will be communicating with your team, client families and a large group of stakeholders on an ongoing basis.
  • Ability to develop, plan and implement Individual Lifestyle Plans
  • Ability to multi task, meet deadlines and to work effectively under pressure
- minimum Certificate IV in disability or similar

  • Willingness to provide an up to date Covid vaccination certificate or medical exemption
In return
we offer;

  • Not for profit salary packaging that increases your take home pay + meal and entertainment card.
  • Wellbeing benefits such a Fitness Passport which gives you and your family access to a wide choice of fitness facilities close to home and work.
  • Afford Rewards which enables you to purchase discounted vouchers and access exclusive offers with a huge range of retailers, products and services.
  • Ongoing paid professional development and training


Our Vision is to provide innovative and flexible high-quality support that will genuinely enhance the lives of people with disabilities, their families and carers.