Software Support/trainer

2 weeks ago

Toowoomba, Queensland, Australia JP Smith Full time
Software Support and Training Role with a Leading Tech/Data Company

  • Toowoomba Based Opportunity
  • Competitive Salary and Job Security


Our client is a leading software company in the Toowoomba region, that has been servicing rural Australia for over 30 years.

They are seeking a Software Support/Trainer to join their Technical Support & Training team. This position will see you providing IT assistance and software training to current and prospective clients.

Reporting to the company directors, you will be responsible for a wide range of IT functions including:

  • Assisting clients on the best use of the software by answering operational questions on set-up and providing ongoing software and technical support;
  • Delivering online and inperson training for both individual and small groups;
  • Developing content for support resources including videos, user help systems and internal wiki articles;
  • Meeting with potential clients via presentations and demonstrations;
  • Keeping the client information and support log up to date in the CMS system;
  • Participating in the testing of new software releases; and
  • Contributing to online marketing activities and promotions.
To be successful in the role, you will ideally have:

  • A knowledge and appreciation for the agricultural sector;
  • Some basic bookkeeping and bookkeeping software knowledge (you will not actually be doing bookkeeping rather, you will be talking about bookkeeping/accounting software to your clients);
  • A Certificate IV in Training and Assessment will be highly regarded, but is not essential;
  • Good, general computer skills;
  • Excellent communication and problemsolving skills; and
  • High levels of motivation, integrity and ethical practice (as you will be dealing with people's sensitive financial information).


You will be in a professional environment with an organisation that will provide extensive training and support for you to achieve your full potential in this position.

This business provides a supportive environment for its staff and has a track record of longevity for those who provide loyalty and performance for the business.


If this opportunity is of interest, please click "Apply" to submit your resume and cover letter to JP Smith Recruitment & HR by the 20th of February 2023.

For any enquiries, please call Jamie Smith on quoting reference number

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