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Chief Member Officer

4 months ago

Council Of The City Of Sydney, Australia Ethos Beathchapman Full time

Compliance & Risk (Banking & Financial Services) The Opportunity to Join Our Team Are you ready to make a difference in the financial wellbeing of Australians? Reporting directly to the Trustee Board, play a pivotal role in advocating for member outcomes and prioritizing their financial interests As a leader in financial wellbeing, we're committed to creating a better future for all Australians, from those just starting out to those planning for retirement.

What You Will Bring Bring your significant experience in senior leadership positions in governance roles, coupled with a deep understanding of the superannuation industry.

Your expertise will be crucial in supporting Registrable Superannuation Entities (RSE) Boards to meet fiduciary obligations, challenging service providers to uphold standards, and advocating for member interests.


Principal Accountabilities Prioritise Member Interests:
Advocate for members' outcomes,

Effective Challenge:
Provide robust challenge to Insignia Financial Group in delivering Trustee and member outcomes.

Business Planning Support:
collaborate on the development and implementation of business plans focused on quality member outcomes.

Conflict Management:
identify and raise conflicts of interest to support the prioritisation of members' financial interests where appropriate.

Conflict Mitigation:
Act as a first-line risk mitigant, providing insights on service provider performance.

Relationship Management:
Manage relationships and have oversight of services providers on behalf of the Trustee.

Promote Member Office:

Raise awareness of the Member Office's importance within the organization and work with the Trustee to ensure that member Office has appropriate roles, responsibilities, delegation and authority to deliver to the Member Office remit.


Strategic focus:
Assess planned activities and changes for alignment to the Trustee's strategic objectives, quality member outcomes and ability to deliver to plan

Integrated Leadership:

Leadership of a Member Office which integrates across the key divisions and forums ensuring a member lens across the value- chain.

Qualifications and Years of

Experience Experience:
Significant experience in senior leadership positions in governance or legal roles working closely with Boards and senior Executives.

Superannuation Experience:
In-depth knowledge and experience working in the superannuation industry, with retail superannuation experience.

Trustee Office Experience:
proven track record working with or within a Trustee support office at a senior level is essential.

Qualifications:
A relevant undergraduate degree or equivalent, coupled with membership in relevant professional bodies.
Lead the Way Here, your leadership style matters.
We value accountability, stakeholder relationships, and team engagement.

You'll have the appropriate authority and voice to advocate for member interests, build strong and trusted relationships, and create an engaging team environment focused on capability uplift.

Partnering with the Board and Service Company representatives, you'll drive key plans forward through effective change management practices.
A Career That Works for You At our organization, we're passionate about helping people feel good about their money.

As part of our team, you'll have the opportunity to put your fingerprints on the future, leading with your voice, ideas, and individuality.

Whether you're seeking more flexibility or looking to progress your career, we'll empower you to make decisions and explore new possibilities independently.

We're excited about making a meaningful impact on people's lives.
As a team, we prioritize member interests over shareholder returns, ensuring that financial wellbeing is accessible to all Australians.

If you're highly adaptable, skilled at building trusted relationships, and passionate about driving positive change, then you're the kind of person we're looking for.

What Gets Us Excited About Working Here?If you're ready to lead with purpose and contribute to creating financial wellbeing for every Australian, join us in shaping a brighter future.

Let's work together to make a difference in the lives of others.

Applicants will be required to provide evidence of their eligibility to work in Australia, and at a minimum be required to undertake police and basic credit checks as a condition of employment.

We acknowledge and celebrate the richness that individual differences bring to our team.
If you need assistance or an adjustment during the application process, please reach out and let us know. For further information on this role or to confidentially apply directly via the Apply for this job button or contact Matt Quinn on
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