Resolution Officer

1 week ago


Brisbane, Queensland, Australia Office of the Health Ombudsman Full time
The role description will outline any qualifications, licences and specific requirements of the role.

If you are interested in this job we encourage you to read the attached role description and talk to the contact officer.


  • Support early resolution of health care service complaints by providing assistance and support for the Assessment and Resolution Division.
  • Work collaboratively within the Assessment and Resolution Division and with other teams within the OHO to contribute to the integration and cooperation between the Units to promote seamless service delivery and quality outcomes.
  • Provide a high level of customer service that is complaint focussed, balancing fit for purpose case management with high quality outcomes.
  • Assist with the preparation of documentation for each case file and ensure that each contains requisite information and documentation; where applicable, procure additional information and documents by liaising with appropriate stakeholders in response to health service complaints.
  • Make use of professional standards, codes of conduct and other formal guidelines to support the resolution of complaints.
  • Contribute to the management of internal database systems by providing assistance with receiving and tracking incoming complaints and queries, securing relevant documentation, generating reports, and performing data analysis.
  • Provide feedback to maximise effectiveness and efficiency in resolving health service complaints.
  • Liaise as appropriate with various external stakeholders to obtain required information and documentation for each case to support the resolution process.
  • Perform other projects and activities in relation to complaints resolution as directed


Applications will remain current for a period of up to 12 months and may be considered for other vacancies (identical or similar).


  • Prior to appointment, current and previous public sector employees are required to disclose any history of serious disciplinary action in accordance with section 71 of the Public Sector Act 202
  • All employees are required to disclose any interest/s that conflict, may conflict or may be perceived to conflict with the discharge of their duties in accordance with section 182 of the Public Sector Act 2022.

APPLICANTS ARE REQUESTED TO APPLY ONLINE - scroll down and click the 'APPLY ONLINE' button
Please note any documents attached to Smart Jobs should be in Microsoft Word or PDF format. Please do not upload zipped files.
This work is licensed under a Creative Commons Attribution 3.0 Australia License.

  • Brisbane, Queensland, Australia Energy and Water Ombudsman Queensland Full time

    You will have the opportunity to work in both Early Resolution and Investigation areas within the Dispute Resolution team of Assessment, Investigation & Resolution (AIR) on a rotational basis. Within Early Resolution, you will provide front-line resolution services for electricity, gas and water consumers, retailers and distributors by managing incoming...


  • Brisbane, Queensland, Australia Kaplan Australia Full time

    26 days' annual leave, including 1 for your birthday, plus other great benefits:Be part of an industry leading supportive and positive work culture:- Permanent Full-time position based in BrisbaneRoleThe Student Resolutions Officer is responsible for supporting the resolution of complex student enquiries and complaints. The Student Resolutions Officer also...


  • Brisbane, Queensland, Australia Kaplan Full time

    26 days' annual leave, including 1 for your birthday, plus other great benefits:Be part of an industry leading supportive and positive work culture:- Permanent Full-time position based in BrisbaneRoleThe Student Resolutions Officer is responsible for supporting the resolution of complex student enquiries and complaints. The Student Resolutions Officer also...


  • Brisbane, Queensland, Australia Anglo American Full time

    Company DescriptionProvide query resolution excellence to Supply ChainAnglo American Steelmaking CoalSteelmaking coal is an essential ingredient in blast-furnace steel manufacture, producing steel used for critical building and infrastructure around the world. In Australia, we operate five steelmaking coal mines in Queensland's Bowen Basin, and have...


  • Brisbane, Queensland, Australia The State Of Queensland Full time

    Complaints Intake and Resolution Officer The Complaints Intake and Resolution Officer is a delegate of the Health Ombudsman with responsibility for providing complaint management and resolution advice to the public (both prisoner health consumers within correctional facilities and also general health service consumers) to assist / enable them to lodge a...


  • Brisbane, Queensland, Australia The State Of Queensland Full time

    Complaints Intake and Resolution Officer The Complaints Intake and Resolution Officer is a delegate of the Health Ombudsman with responsibility for providing complaint management and resolution advice to the public (both prisoner health consumers within correctional facilities and also general health service consumers) to assist / enable them to lodge a...


  • Brisbane, Queensland, Australia Vero Insurance Full time

    Jobs - Job Details - Senior External Dispute Resolution Officer Careers at Suncorp Take the next step. Be part of something bigger at Suncorp. Senior External Dispute Resolution Officer Job No: 671932 Sydney - Inner Suburbs & CBD, Brisbane - Inner Suburbs & CBD, Melbourne - Inner Suburbs & CBD, Various Max Term Full Time Human Resources & Training,...

  • Dispute Resolution

    1 week ago


    Brisbane, Queensland, Australia Piper Alderman Management Full time

    Brisbane Dispute Resolution & Litigation Legal CasualThe roleOur Dispute Resolution & Litigation team are currently looking for a smart, dedicated Law Clerk to join the team, reporting to Nick Burkett.This role offers an enormous amount of opportunity and variety. You'll work closely with Nick and his Senior Associate, Holly on a daily basis - gaining...


  • Brisbane, Queensland, Australia Suncorp Group Full time

    Leverage your previous legal, dispute resolution and/or insurance experience to achieve meaningful outcomes for our business and customers Ongoing professional development is encouraged and work/ life balance is promoted. 12-months full-time position available in Brisbane or Melbourne due to extensive team growth We are looking for passionate...


  • Brisbane, Queensland, Australia Queensland Building and Construction Commission Full time

    Key Outcomes and AccountabilitiesThe aim of this role is to:Assist the Senior Lead, Claims Approval, in managing the day-to-day operations of the teamThis will include: Assisting in monitoring and reporting on team and case management performance; Assisting the Senior Lead to ensure staff are provided with appropriate guidance, training, support and...


  • Brisbane, Queensland, Australia u&u Recruitment Partners Full time

    Who are u&u?About the role:This role is a temporary contract for 6 months however, there is the opportunity for the role to be extended or become permanent.You will have proven experience providing exceptional customer service both over the phone and through written correspondence in a banking or insurance business.Your key duties will include:Investigating...


  • Brisbane, Queensland, Australia Gallagher Full time

    About Us:Gallagher Bassett is the world's premier provider of risk and claims management services. We believe that - with proper management - a world of risk becomes a world of possibilities. It becomes a world where businesses and organizations are freed to do what they do best. To build. To serve. To move forward. Knowing the responsibilities of today and...


  • Brisbane, Queensland, Australia Gorilla Jobs Full time

    $130,000 to $160,000 Legal Administrator support Employee events, benefits and initiatives SummaryLitigation - Dispute Resolution Lawyer with 3-5 PAE + role focusing on funded litigation and class actions for a renowned law firm in Brisbane CBD.Job DescriptionAbout the Role: Reporting to the Firm's Partner, the ideal candidate will be exposed to handling...


  • Brisbane, Queensland, Australia Baker McKenzie Full time

    Why Baker McKenzie?At Baker McKenzie not only do we pride ourselves on leading pay and a great culture, joining a leading Global Law firm provides unique development opportunities to grow in a highly supportive working environment throughout all stages of your life. We know our people value flexibility around when and where they work. So we are committed to...


  • Brisbane, Queensland, Australia SB Recruitment Full time

    Salary: Contract Type: Full Time Location: Brisbane QLD Industry: Banking & Finance Contact Name: Sarah Bolster Contact Phone: Date Published: 19Mar2023- The Company.Due to continuous and rapid growth, it is an exciting time to join this leading financial organization's dynamic and innovative Client Care teamIf you are looking for opportunities for career...


  • Brisbane, Queensland, Australia Gorilla Jobs Full time

    Diverse & interesting array of matters across commercial, building and construct Wellpositioned location with onsite car parking- $100,000 to $150,000 + Salary rangeExclusive to James Morrow at Gorilla JobsCall to discuss this positionFull Job Description:Our client is a thriving new-age law firm with beautiful CBD offices. The firm is renowned for scaling...


  • Brisbane, Queensland, Australia Darcyweil Full time

    Our client, an international tier one law firm, is seeking a talented and driven Associate to join their dynamic disputes team.Our client is a leading global law firm with a strong reputation for handling complex disputes for clients across various industries.With offices in major cities worldwide, the firm is known for its expertise in resolving...


  • Brisbane, Queensland, Australia SB Recruitment Pty Ltd Full time

    The Company.Due to continuous and rapid growth, it is an exciting time to join this leading financial organization's dynamic and innovative Client Care teamIf you are looking for opportunities for career growth and progression within the financial industry, then look no further than our highly regarded global client. They provide unbeatable in-depth training...


  • Brisbane, Queensland, Australia Darcyweil Full time

    Our client, an international tier one law firm, is seeking a talented and driven Associate to join their dynamic disputes team.Our client is a leading global law firm with a strong reputation for handling complex disputes for clients across various industries. With offices in major cities worldwide, the firm is known for its expertise in resolving...


  • Brisbane, Queensland, Australia Law Staff Full time

    Resourceful International Law Firm with strong growth plans Large Disputes feeding through Nationally and Internationally High Rem and Equity Structure Deferred Start Negotiable THE FIRMThis is a firm with a deep level of technical capability while also being a relatively young and highly collaborative partnership.Our client has a strategic plan of expanding...