Student Resolutions Officer

1 week ago

Brisbane, Queensland, Australia Kaplan Australia Full time

26 days' annual leave, including 1 for your birthday, plus other great benefits:


  • Be part of an industry leading supportive and positive work culture:
-
Permanent Full-time position based in Brisbane

Role
The Student Resolutions Officer is responsible for supporting the resolution of complex student enquiries and complaints. The Student Resolutions Officer also provides educational support to students enrolled in Kaplan Professional courses to ensure academic success.

Responsibilities

  • Coordinate the resolution of complex student enquires or difficult customer complaints across Kaplan Professional
  • Maintain accurate records of all student communication
  • Adhere to procedures and policies regarding student complaints
  • Help solve special consideration resolution across Kaplan Professional courses
  • Identify and manage at risk students through analysis and strategy
  • Conduct proactive outbound calls
  • Collate feedback and data identifying 'at risk' issues to inform policy and processes
  • Track student retention and progression data to ensure agreed KPIs are met
  • Contribute to a supportive, positive, safe workplace
  • Approach your work with integrity and accountability in line with all Kaplan policies and procedures

Requirements:

Essential

  • 23 years' experience managing complex customer queries
  • Strong interpersonal and communication skills and the ability to liaise with diverse stakeholders
  • Superior customer service, relationship management skills and exceptional phone manner
  • Strong ability to understand individual motivations
  • Exhibit tact, diplomacy, discretion, and empathy when dealing with students
  • High level written and oral communication
  • Ability to manage high volume workload in a fastpaced environment
  • Excellent attention to detail with accurate data entry skills

Desired

  • Strong understanding of training requirements for the financial services industry and the agencies and regulations that govern it
  • Working knowledge of Salesforce and Learning Management System
  • Strong time management skills and ability to multitask
  • Ability to work both independently and as part of a team
  • Degree qualified desirable

Kaplan Professional

Kaplan Professional delivers Higher Education and Continuing Professional Development (CPD) courses and programs for major financial services companies in Australia, and their employees.

Join us at Kaplan & enjoy a great benefits package, our friendly and collaborative team culture, & our support of our peoples' personal, professional & academic development.

LI-DF1

Job Types:
Full-time, Permanent

  • Student Resolutions Officer

    1 week ago

    Brisbane, Queensland, Australia Kaplan Full time

    26 days' annual leave, including 1 for your birthday, plus other great benefits:Be part of an industry leading supportive and positive work culture:- Permanent Full-time position based in BrisbaneRoleThe Student Resolutions Officer is responsible for supporting the resolution of complex student enquiries and complaints. The Student Resolutions Officer also...

  • Resolution Officer

    1 week ago

    Brisbane, Queensland, Australia Office of the Health Ombudsman Full time

    The role description will outline any qualifications, licences and specific requirements of the role. If you are interested in this job we encourage you to read the attached role description and talk to the contact officer. Support early resolution of health care service complaints by providing assistance and support for the Assessment and Resolution...

  • Student Experience Officer

    1 week ago

    Brisbane, Queensland, Australia Kaplan Australia Full time

    26 days annual leave, including 1 for your birthday:- 13 weeks paid parental leave; employer-subsidised academic study:- Opportunity to be part of the world's leading providers of lifelong education.RoleWe have an exciting, full-time opportunity for a positive and energetic Student Experience Officer to join our team in Brisbane.The Student Experience...

  • Student Experience Officer

    1 week ago

    Brisbane, Queensland, Australia Kaplan Full time

    26 days' annual leave, including one for your birthday:Be part of an industry-leading, supportive and positive work culture:- Permanent full-time position located at the Brisbane campusAbout the RoleWe have an exciting, full-time opportunity for a positive and energetic Student Experience Officer to join our team in Brisbane.The Student Experience Officer is...

  • Student Experience Officer

    1 week ago

    Brisbane, Queensland, Australia Kaplan Full time

    26 days' annual leave, including one for your birthday and other great benefits:Be part of an industry-leading, supportive, and positive work culture:- Permanent full-time position located in BrisbaneWe have an exciting, full-time opportunity for a positive and energetic Student Experience Officer to join our team at our Brisbane campus.The Student...

  • Investigation and Resolution Officer

    1 week ago

    Brisbane, Queensland, Australia Energy and Water Ombudsman Queensland Full time

    You will have the opportunity to work in both Early Resolution and Investigation areas within the Dispute Resolution team of Assessment, Investigation & Resolution (AIR) on a rotational basis. Within Early Resolution, you will provide front-line resolution services for electricity, gas and water consumers, retailers and distributors by managing incoming...

  • Student Fees Officer

    1 week ago

    Brisbane, Queensland, Australia Queensland University Of Technology Full time

    $76,825 to $86,652 Ongoing, full-time Kelvin Grove (hybrid option available) Reference number: 24550 Term: Ongoing, full-time basis Remuneration: $90,916 to $102,545 pa (HEW5) (inclusive of $76,825 to $86,652 salary pa, 17% superannuation and 17.5% recreation leave loading) Location: Kelvin Grove (hybrid option available) Open to: Current...

  • Query Resolution Officer

    1 week ago

    Brisbane, Queensland, Australia Anglo American Full time

    Company DescriptionProvide query resolution excellence to Supply ChainAnglo American Steelmaking CoalSteelmaking coal is an essential ingredient in blast-furnace steel manufacture, producing steel used for critical building and infrastructure around the world. In Australia, we operate five steelmaking coal mines in Queensland's Bowen Basin, and have...

  • Complaints Intake And Resolution Officer

    1 week ago

    Brisbane, Queensland, Australia The State Of Queensland Full time

    Complaints Intake and Resolution Officer The Complaints Intake and Resolution Officer is a delegate of the Health Ombudsman with responsibility for providing complaint management and resolution advice to the public (both prisoner health consumers within correctional facilities and also general health service consumers) to assist / enable them to lodge a...

  • Complaints Intake And Resolution Officer

    1 week ago

    Brisbane, Queensland, Australia The State Of Queensland Full time

    Complaints Intake and Resolution Officer The Complaints Intake and Resolution Officer is a delegate of the Health Ombudsman with responsibility for providing complaint management and resolution advice to the public (both prisoner health consumers within correctional facilities and also general health service consumers) to assist / enable them to lodge a...

  • Senior External Dispute Resolution Officer

    1 week ago

    Brisbane, Queensland, Australia Vero Insurance Full time

    Jobs - Job Details - Senior External Dispute Resolution Officer Careers at Suncorp Take the next step. Be part of something bigger at Suncorp. Senior External Dispute Resolution Officer Job No: 671932 Sydney - Inner Suburbs & CBD, Brisbane - Inner Suburbs & CBD, Melbourne - Inner Suburbs & CBD, Various Max Term Full Time Human Resources & Training,...

  • Student Support Officer

    1 week ago

    Brisbane, Queensland, Australia Queensland University of Technology Full time

    $74,013 to $83,47- Fixed-term, full-time Gardens Point (hybrid option available)Who are we looking for?We are seeking a Student Support Officer to join ,.The Student Support Officer is a front-line position and includes high level consultation with prospective students, current students, academic staff and other key stakeholders across the University and...

  • Dispute Resolution

    1 week ago

    Brisbane, Queensland, Australia Piper Alderman Management Full time

    Brisbane Dispute Resolution & Litigation Legal CasualThe roleOur Dispute Resolution & Litigation team are currently looking for a smart, dedicated Law Clerk to join the team, reporting to Nick Burkett.This role offers an enormous amount of opportunity and variety. You'll work closely with Nick and his Senior Associate, Holly on a daily basis - gaining...

  • Student Support Officer

    1 week ago

    Brisbane, Queensland, Australia Queensland University of Technology Full time

    $74,013 to $83,47- Ongoing, full-time Kelvin GroveWho are we looking for?We are seeking a Student Support Officer to join Office of the Deputy Dean, Faculty of Creative Industries, Education and Social Justice, Academic Division.This position provides specialist consultation services to students, and assistance to the Student Support Coordinator, Student...

  • Student Engagement Officer

    1 week ago

    Brisbane, Queensland, Australia Queensland University of Technology Full time

    $74,013 to $83,47- Fixed-term, full-timeWho are we looking for?We are seeking a Student Engagement Officer to join Student Engagement and Sport, Administrative Division.The Student Engagement Officer will provide assistance across student engagement programs including financial, and operational management of the Student Clubs and Projects (SCAP) Grants...

  • Student Success Officer

    1 week ago

    Brisbane, Queensland, Australia Sarina Russo Full time

    Russo Higher Education (RHE) Pty Ltd are currently seeking a full time Student Success Officer based in Brisbane CBD. This is working within James Cook University Brisbane which is a campus of James Cook University operated in partnership with RHE.The Student Success Officer will provide guidance and support to students with a with a focus on wellbeing and...

  • Student Support Officer

    1 week ago

    Brisbane, Queensland, Australia Queensland University of Technology Full time

    $72,741 to $82,04- Ongoing, full-time Gardens Point (hybrid option available)Who are we looking for?Queensland University of Technology (QUT) is seeking a Student Support Officer to join Office of the Deputy Dean, Faculty of Engineering, Academic Division.This position provides specialist consultation services to students and assistance to the Student...

  • Student Support Officer

    1 week ago

    Brisbane, Queensland, Australia Queensland University of Technology Full time

    $74,013 to $83,47- Ongoing, full-time Gardens Point (hybrid option available)Who are we looking for?We are seeking a Student Support Officer to join Office of the Deputy Dean, Faculty of Science, Academic Division.The Student Support Officer provides specialist consultation services to students and assistance to the Student Support Coordinator and the...

  • Student Support Officer

    1 week ago

    Brisbane, Queensland, Australia Queensland University of Technology Full time

    $74,013 to $83,47- Ongoing, full-time Gardens Point (hybrid option available)Who are we looking for?We are seeking a Student Support Officer to join Office of the Deputy Dean, Faculty of Science, Academic Division.The Student Support Officer provides specialist consultation services to students and assistance to the Student Support Coordinator and the...

  • Senior External Dispute Resolution Officer

    1 week ago

    Brisbane, Queensland, Australia Suncorp Group Full time

    Leverage your previous legal, dispute resolution and/or insurance experience to achieve meaningful outcomes for our business and customers Ongoing professional development is encouraged and work/ life balance is promoted. 12-months full-time position available in Brisbane or Melbourne due to extensive team growth We are looking for passionate...