Front Office Receptionist

2 weeks ago

Brisbane, Queensland, Australia UniLodge Full time
Casual opportunity

  • Work across our Chermside and Taringa locations
  • Real opportunities for career progression

WHY ESSENCE HOTELS & APARTMENTS
Essence Hotels and Apartments is a part of Australia's leading student accommodation provider, UniLodge. Our properties located at Chermside and Taringa provide four-star luxury accommodation, as well as state-of-the-art meeting and conference facilities. We're the ideal choice for medical stays, business, or leisure.

Our people are the heart of our business, and their contributions are valued and celebrated.

We invest in the wellbeing and professional development of our team, offering access to ongoing training and professional development, career progression, development reviews, and employee assistance program (EAP) services.

If you have the ability to make people feel welcome and valued, and you aspire to develop your skills and grow your career we encourage you to join our team and share our vision to
- build inclusive communities for inspired living._

WHO YOU ARE
Attitude is everything in this position. We are looking for reliable team players with a can-do attitude.

Your engaging and bubbly personality along with your exceptional communication skills will contribute to enhancing overall guest experience from check-in through to check-out.

You will be comfortable with working in a changing environment, and will have the ability to remain calm, efficient and organised during peak periods.

Solid administration and computer skills are also essential in this role.


Ideally you will have hotel or conferencing events experience and strong administration skills and will be motivated for a career at Essence Hotels & Apartments.

We are open to training team members with

_no experience_, provided you are eager to learn our business.

YOUR RESPONSIBILITIES
As the Front Office Receptionist you will be a friendly face and first point of contact for Essence guests.

Your responsibilities will include but not be limited to:

  • Operate the daytoday front desk reception with a focus on customer service
  • Acquire knowledge of the local area, facilities and services close to Essence Apartments & Suites
  • Coordinate the booking process, ensuring accuracy and attention to detail are maintained
  • Enter conference and event booking information into the PMS system whilst paying attention to detail
  • Ensure client event forms are completed and all deliverables are confirmed by the client
  • Undertake administrative duties such as handling of incoming and outgoing mail, filing and responding to correspondence.
  • Promote our properties to maximise room occupancy and revenue using upselling techniques to promote hotel services and facilities at every opportunity
  • Maintain the reception desk and lobby area in a wellpresented manner at all times.

Our mandatory requirements include:

  • Valid Working Rights in Australia and New Zealand
  • National Police Check

APPLY NOW

  • We are a 2023 Circle Back Initiative Employer
  • We commit to responding to every applicant._

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