Front Office

1 week ago

Brisbane, Queensland, Australia Accor Hotels Full time

Company Description

Our iconic beach location and recently refurbished property is the inspiration for our fun and energetic upscale hotel. At Manly Pacific, we offer the perfect luxury escape nestled close to the city of Sydney. Offering exclusive experiences, outstanding service and boasting views of Manly Beach, our hotel has been renovated with the ultimate in guest experience in mind.

Our natural approach reveals a genuine, professional and honest sense of service, which enable us to provide lasting memories of local experiences. We attract friendly, diverse and engaging people intrinsic to the roots of our lifestyle.

Job Description

We are actively searching for an experienced Front Office professional to become an integral part of our brand-new property.

As the Assistant Manager, you are naturally a confident person who is able to approach people and initiate conversation. Your skills of reading the guest and attention to detail are what sets you apart from the rest.

You have an outcome driven approach to performance & results and you strive to achieve excellence in your field.

Responsibilities:

  • Lead the Front Office team in absence of management and act as a hotel representative on behalf of the General Manager
  • Drive a caring culture for our guests and inspire our team members to create a story unique to each guest's stay
  • Ensure Accor's guest loyalty and recognition program is maintained and delivered to its highest standards
  • Connect with guests and colleagues by being your authentic self, creating a sense of belonging through listening and demonstrating empathy
  • Be a safety champion and lead by the example by following Accor's health and safety procedures
Qualifications

What we are looking for?

  • Previous Front Office or similar experience with knowledge of Opera system preferred
  • Passion for people and hospitality
  • Hands on, natural born leader with the ability to nurture, develop and bring out the best in your team
  • Ability to make decisions independently and confidently in high volume work situations
  • Available to work varied shifts
Additional Information

What's in it for you?

  • Opportunity to grow and develop your career within an international hotel group
  • Fun and energetic team
  • Great team member benefits (hotel and restaurants discounts, gym discounts, etc.)
  • Beach front location (head off for a swim after/before work)

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