Student Experience Advisor

1 week ago

Sydney, New South Wales, Australia ALG Full time

About Australian Learning Group (ALG)


ALG is a registered training organisation that has been offering high-quality vocational education and training in the fields of Health and Community Services for over 15 years.

We are currently seeking a
Student Experience Advisor to join our
Sydney team.

About the role
The role will actively support organising and the management of student events on campus, and campus maintenance including cleaning, repairs, and room set-up

About you
You are enthusiastic and is passionate about customer experience who wants to support students in their learning journey. You have a strong work ethic and are keen to learn and grow with the organisation.


You have good interpersonal skills, excellent communication and is able to work autonomously as well as in a team environment.


Key responsibilities:

Student experience

  • Respond to and work to resolve student complaints and enquiries, including maintaining appropriate records
  • Support the Student Experience Manager to process tuition fee and other payments in collaboration with the finance team
  • Issue student cards & other official student documentation
  • Assist in maintaining the student database by ensuring accurate and complete records are entered
  • Be the champion of student engagement throughout the student life cycle journey, including the management of formal and informal student events (orientation, graduation, etc.)
  • Assist in sending out individual and bulk student communications if required
  • Attend and contribute to regular team meetings
  • Actively contribute to ALG's student retention discussions and identify opportunities for improvement
  • Supervise student clinic where required

Campus operations

  • Assist the Student Experience Manager with the daytoday operations of the campus
  • Ensure classrooms and kitchens are maintained to high standards
  • Providing general office support including but not limited to arranging couriers, catering, and ordering stationery
  • If requested, be the Health and Safety Representative for the campus, including completion of First Aid and Fire Warden Training (at ALG's cost

Qualifications and Experience:

  • Minimum of one (1) or more years of experience in customer service
  • Experience in a similar role within an education provider preferred, but not essential
  • Diploma qualification or higher preferred
  • Demonstrable organisational and planning skills with the ability to multitask and prioritise to ensure the successful completion of all responsibilities and tasks
  • Ability to effectively engage in conversations and support students
  • Excellent oral and written communication skills
  • Ability to work both independently and collaboratively, with proactive work habits with a demonstrated eye for detail
  • Experience with Microsoft Office environment
  • Demonstrated experience working with student management systems, learning management systems and customer service systems preferred, but not essential

What makes working with us exciting:

  • Paid birthday leave
  • Worklife balance
  • Training and development opportunities
  • Job rotation and career progression
  • A positive culture and fun team

Diversity & Inclusion

Next steps:

  • We are only able to consider applicants with the right to live and work in Australia

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