Contacts Administrator

2 weeks ago

Melbourne, Victoria, Australia CoAct Full time

Introduction:


Are you passionate about providing top-notch service and making a difference in the lives of Australian Apprentices? We're looking for an enthusiastic individual to join our dynamic team and champion the progress of Australian Apprentices while delivering exceptional support to employers and other stakeholders.


Busy at Work, the Apprenticeship Community is a national collective of Australian Apprenticeship Support Services providers, with over 40 years of experience in connecting employers and apprentices.

We offer advice and tailored support for apprentices, trainees, and businesses to support successful careers and skilled, productive workplaces.

Description:

What You'll Do:

Your key responsibilities include, but are not limited to:
Provide outstanding service to employers, apprentices, and stakeholders to monitor progress
Complete milestone communications within required timeframes, adhering to guidelines and KPIs
Conduct calls to offer advice per contractual requirements
Address and resolve queries with the appropriate personnel or stakeholders
Advise apprentices on future opportunities using career tools and assessments
Maintain knowledge of AASS Guidelines and relevant state requirements
Encourage employers to continue employing apprentices and refer new business opportunities

This role offers the flexibility to work at either Coburg or Scoresby.

Skills and Experiences:

What We're Looking For:

Strong organizational and communication skills
Ability to provide courteous and efficient service
Proactive approach to monitoring and following up on apprentice progress
Proficiency in managing various communication channels
Ability to operate ethically according to Australian and State Government requirements, client expectations, and CoAct's high standards
Demonstrated ability to follow compliance requirements and meet KPIs within restricted timeframes

What Can We offer?

Full-time contract until June 30, 2026
Flexible working arrangements
Competitive Salary packaging (save on tax)
Mobile, health and wellbeing allowance
Additional wellbeing leave (extra 13 days on top of your annual and personal leave)
Corporate health insurance discounts
Employer of Choice in The Australian Business Awards 2021

Your Next Steps

At CoAct, diversity and inclusivity are core values.

We believe in equal opportunities for all and welcome qualified applicants from diverse backgrounds, including race, religion, gender identity, sexual orientation, disability, and age.


All successful applicants will be required to complete criminal history verification and may be required to undergo a working with children check.

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