Contact Center Coordinator
2 weeks ago
For the past 20 years, ProPharma has improved the health and wellness of patients by providing advice and expertise that empowers biotech, med device, and pharmaceutical organizations of all sizes to confidently advance scientific breakthroughs and introduce new therapies. As the world's largest RCO (Research Consulting Organization), ProPharma partners with its clients through an advise-build-operate model across the complete product lifecycle. With deep domain expertise in regulatory sciences, clinical research solutions, quality & compliance, pharmacovigilance, medical information, and R&D technology, ProPharma offers an end-to-end suite of fully customizable consulting solutions that de-risk and accelerate our partners' most high-profile drug and device programs.
Contact Center Coordinator (Remote, Night Shifts)
As a Contact Center Coordinator, you will serve as the first point of contact for initial inquiries, efficiently processing and directing them to our Medical Information Specialist client inboxes. Additionally, you will handle a variety of administrative tasks to ensure seamless operations and top-notch service for our clients. This fully remote position requires working night shifts to align with North American hours.
Key Responsibilities:
Inquiry Handling:
Direct and log inquiries from the MI/PC Inbox into the database. Assign inquiries to the appropriate Medical Information Specialist client teams. Respond promptly to inquiries from Specialists seeking clarification or additional assistance with a case. Collaborate with other Coordinators to manage team caseloads as needed.Database Management:
Ensure data accuracy when entering information into the database, double-checking all entries before submission.Management Support:
Undertake additional tasks and projects as requested. Complete all required training promptly to meet department expectations.Qualifications:
High School Diploma. Exceptional English communication skills, both written and verbal. Strong understanding of medical terminology and industry standards. Excellent customer service and interpersonal skills. Proficient in data entry with a keen eye for detail. Ability to multitask and prioritize in a fast-paced environment. Proactive problem-solving abilities and initiative. Team player with the ability to work independently. Proficiency in Microsoft Office and Adobe Acrobat, with the ability to learn new systems.Why Join Us?
Exciting Work Environment: Be part of a team that makes a difference in healthcare. Growth Opportunities: Expand your skills and advance your career with us. Supportive Team: Collaborate with a friendly and dedicated team of professionals. Flexible Work: Enjoy the benefits of working remotely and aligning with North American hours.Apply now to bring your expertise to our team and help us provide top-notch service to our clients
We celebrate our differences and strive to create a workplace where each person can be their authentic self. We are committed to diversity, equity, and inclusion. Employees are encouraged to unleash their innovative, collaborative, and entrepreneurial spirits. With a holistic approach as an Equal Opportunity Employer, we provide a safe space where all employees feel empowered to succeed.
***ProPharma Group does not accept unsolicited resumes from recruiters/third parties. Please, no phone calls or emails to anyone regarding this posting.***
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