Client Services Technician I

2 weeks ago

Brooklyn, Australia St. Joseph's College Full time
January 6, 2023

Brooklyn Campus

I.T. Services

St.

Joseph's University is looking to fill a full time (1:45 pm-9:45 pm Monday-Thursday, Saturday 8:00 am - 4:00 pm) position on our Brooklyn campus.

Technician will be responsible to provide technical (both hardware and software) support to computer clients of St. Joseph's University. Answer questions or resolve computer problems for clients in person, via telephone or through remote software.

ESSENTIAL FUNCTIONS

Included but are not limited to the following:

  • Answer user inquiries regarding computer software or hardware operation to resolve problems.
  • Troubleshoot network, hardware and software problems by identifying, documenting and resolving issues.
  • Troubleshoot, support and maintain Audio/Video equipment.
  • Install, test, and perform repairs to hardware, software, peripheral equipment following design and installation specifications.
  • Set up equipment for employee or student use, performing hardware imaging and ensuring proper installation of cables, operating systems, or appropriate software.
  • Participate in creation or maintenance of IT standards and procedures.
  • Maintain records of daily data communication transactions, problems, and remedial actions taken, or installation activities within the ticketing system.
  • Read technical manuals, documented procedures, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support.
  • Confer with staff, users, and management to establish requirements for new systems or modifications.
  • Document instructions and procedures for proper install of new software.
  • Refer major hardware or software problems or defective products to vendors or technicians for service.

QUALIFICATIONS

  • Training in vocational school, related onthejob experience, or an Associate's degree. Two or more years of workrelated experience.
  • Knowledge of principles and processes for providing customer service.
  • Strong telephone and interpersonal contact skills required.
  • Excellent communication and documentation skills with attention to details and quality.
  • Ability to manage multiple tasks and set priorities with little supervision.
  • Ability to cover day shifts when required.

APPLICATION PROCESS AND ADDITIONAL INFORMATION

Starting Salary:
$53,000

**It is the policy of St. Joseph's University not to discriminate on the basis of race, color, religion, sex, national or ethnic origin, sexual orientation, gender identity or expression, citizenship, age, disability, genetic information, status as a victim of domestic violence, military status, status as a protected veteran, marital status or status of an individual in any group or class protected by applicable federal, New York State or New York City Law. This policy applies to all terms and conditions of employment, educational programs, admissions policies, financial aid, and all other school administered programs or policies.

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