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Motor Assessor Metropolitan VIC
3 months ago
Motor Assessor | Metropolitan VIC | Tool of Trade vehicle provided
At Allianz, we strive to be one of the top insurance and asset management brands globally, with a team as diverse as the world we live in.
We prioritize our customers, which is why we recruit top talent to uphold our dedication to securing the future of our customers, partners, and the community, ensuring we are prepared when they need us the most.
We create a workplace where everyone feels they belong, fostering a culture of continuous learning, growth, and international opportunities. Join us to share your thoughts, be inspired, contribute, and take pride in being part of an organization making a meaningful impact, such as addressing climate change, mental health, and well-being.
Let's work towards a better future together by caring for tomorrow.
You will be responsible for:
- Completing assessments of motor vehicles for repair cost or total loss, addressing customer complaints promptly, including repair warranty issues and service-related concerns.
- Adhering to motor assessing processes, guidelines, parts policy, severity coding requirements, and repairer standards.
- Implementing repair cost benchmarking, alternative parts reporting, and scorecards to enhance repairer performance.
- Contributing to enhancing customer service provided by repairers.
- Efficiently producing total loss reports within 24 hours of assessment, when feasible.
- Acting on customer feedback and insights, ensuring customer interests are central to our operations.
About you:
- Holding a trade qualification with significant post-apprenticeship experience as a Panel Beater, Spray Painter, or Motor Mechanic.
- Understanding the Motor Vehicle Insurer Code of Conduct extensively.
- Experience in motor vehicle repair techniques and quoting damaged vehicles.
- Experience in customer interactions and staff management.
- Possession of a valid Driver's License.
- Demonstrating technical proficiency with various systems, software, databases, reporting tools, and communication platforms.
- Excellent verbal and written communication skills.
What's on offer:
- Joining a team that is supportive, customer-focused, and inclusive.
- Feeling a sense of belonging in a workplace that welcomes your authentic self.
- An employer dedicated to promoting work/life balance and open to discussions about flexible and remote work options.
- Access to a variety of learning resources and programs to aid in your career development.
- Exclusive deals and discounts on a range of retail, tech, and travel brands, as well as offers related to health and well-being.
- Various initiatives to support your financial wellness through discounted Allianz insurance products, superannuation matching, salary sacrificing, novated leasing, and a referral bonus scheme.
- The opportunity to participate in the Employee Share Purchase Program.
About Allianz:
At Allianz, we value diversity and inclusion, creating a workplace that appreciates individuals of all backgrounds and identities. We are committed to fostering an environment where everyone can thrive, contribute their perspectives to our success, and achieve their full potential.
Adjustments and Support
If you need any assistance or accommodations during our recruitment process, please contact us for a confidential discussion.
Join us in building a better tomorrow.
