Quality Assurance Point Of Reference

2 weeks ago

Lindfield, New South Wales, Australia Commonwealth Bank Full time

***This is a 12 month secondment/contract

The is the strategic centre and engine room of the Group, focused on delivering efficient processes relating to the origination, production, validation and fulfilment of transactions and trades across the Group, alongside the delivery of company-wide regulatory and remediation programs.

Core to the functions of the COO is a focus on customer. Every single process that we execute has a significant impact on the customer experience.

The Chief Controls Office (CCO) is a first line of defence function that provides comprehensive and integrated risk services in support of the Chief Operating Office (COO). The value proposition of the CCO is to provide skilled, practical and efficient risk management to support the COO in the delivery of excellent business and customer outcomes.

The CCO function delivers effective business and customer outcomes through the following risk services:

Implementation and adherence to the Operational and Compliance Risk Management Frameworks.Specialist advice, consultation and services to support the business in identifying, monitoring and managing its respective risks and controls.Build and embedment of strong risk capability and culture across the Chief Operating Office.Risk governance and reporting.Risk in Change assessment in support of project and transformation activities across the COO.Supplier risk assessment and governance.Controls assurance and continuous improvement through control automation.

Do work that matters

The is responsible for providing Line 1 Quality Assurance for the Financial Crime Operations functions within the Group. We analyse and record insights to assist in maintaining service standards and providing coaching and training to the wider RACO team. QA results drive operational and technological initiatives that support RACO in achieving its people, customer and financial objectives.

As part of the QA team, you will support the team to ensure the effective delivery of QA over our key processes, increasing governance and reporting and ensuring RACO consistently delivers high quality outputs.

As a Point Of Reference, QA (Quality Assurance) within CCO Quality Assurance, the role will act as the first point of support to the to the QA team and manager. By providing expert knowledge on key processes and functions within QA and regulatory standards and guidance, analysis and reporting on trends to the RACO team and Senior Management to ensure the capability uplift across the teams.

This role requires engagement with internal teams both within Regulatory and Control Operations (RACO) as well as the broader CBA group.

On any given day you will

Provide Line 1 assurance testing and support on RACO files to ensure customer due diligence regulatory requirements are met.Provide quality advice to our Operations teams on relevant AML/CTF legislations, Group's standards.Building strong relationships and driving effective collaboration and partner with our Operations teams, L1 Risk and L2 Financial Crime Compliance Advisory and Assurance teams to ensure both business and regulatory needs are met.Supervise and support workloads of a team of approx. 20 QA analysts. This includes oversight over their performance, and compliance in line with regulation and internal policies, procedures and risk and compliance frameworks.Act as a delegate for the Quality Assurance Manager which may include representing QA at meetings, working groups, various forums and any other tasks deemed appropriate by the Manager.Undertake the upskilling of KYC knowledge and train team members on all new and changing processes and policies related to RACO.Maintain an operating rhythm with Operational teams to provide insights and trends as well as understand root cause of systemic quality issues to ensure our Operations teams maintain a low defect and re-work rate.Supporting CI initiatives and action plans to uplift QA results across RACOCompile high quality written and visual representations for the purposes of reporting including analysis and trends of the testing.Provide technical support and coaching to team members and providing timely feedback and trends from previous week through regular meetings with stakeholders to minimize rework and early indicators of areas that may require coaching or training.Manage timelines, data consolidation and ensure appropriate stakeholder management and engagement is achieved.Coordinating with Line 1 and Line 2 areas of Group Risk to ensure we have formal processes in place with Operations teams for efficient and effective process flows including incidents under the ORMF being raised appropriately and remediated across all jurisdictions.Ensure SLA's and team targets are met or exceededSupport the team in the development and updating of any relevant Process Maps, User Guides & SOP's whilst also completing any required administrative tasks such as data aggregation and reporting.Undertake any other tasks assigned by your Manager that you have the capability to perform safely and in line with relevant internal Group policies and external regulatory requirements.

We're interested in hearing from people who have

Risk Mindset – All CommBank employees are expected to proactively identify and understand, openly discuss and act on current and future risksStrong regulatory knowledge of on-boarding KYC Anti-money laundering (AML) and compliance frame worksHighly developed verbal and written communication skills with the ability to articulate trends and insights to a large range of stakeholdersContinuous improvement (CI) mindset and the ability to utilise CI toolsExcellent time management skillsEvidence of performing a combination of KYC or Quality Assurance in AMLStrong regulatory knowledge of on boarding, know your client (KYC), anti-money laundering (AML) and compliance frameworksDiploma in Applied AML/CTF Management ( desirable) or Tertiary qualification in finance/business/law or a relevant discipline is desirable, but not essential

If you're already part of the Commonwealth Bank Group (including Bankwest, x15ventures), you'll need to apply through to submit a valid application. We're keen to support you with the next step in your career.

We're aware of some accessibility issues on this site, particularly for screen reader users. We want to make finding your dream job as easy as possible, so if you require additional support please contact HR Direct on

Advertising End Date: 26/06/2024

  • Senior Insights Analyst

    2 weeks ago

    Lindfield, New South Wales, Australia Commonwealth Bank Full time

    You are passionate about all things data related with a positive attitude We are a high performing team with a passion for innovation and continuous improvement. Together we can deliver an exemplary experience for our stakeholders and the Group Do work that mattersThe CommSec Data and Insights Centre of Excellence (COE) is a central Data and Analytics...

  • Performance Lead

    2 weeks ago

    Lindfield, New South Wales, Australia Commonwealth Bank Full time

    Do Work That Matters.CommBank's Chief Operating Office (COO) Division is looking for a Performance Lead to join and contribute to our COO business Improvement and Enablement centre of excellence for CBA. Every single process we execute has an impact on our customers' lived experience.We are Customer obsessed, resilient & empowered​​​​​​​....

  • Technical Product Manager

    2 weeks ago

    Lindfield, New South Wales, Australia Onset Full time

    We see you. Bogged down in clunky infrastructure and development cycles. Slowed down by stakeholders that seem more like gatekeepers with the burden of technical debt. You're tired of the grind. But you've not always felt like this. You just need a fresh challenge.Would the flexibility and freedom of a greenfield technical product reinvigorate you? One where...

  • Senior Manager CBA India Entity and Program Operational Risk

    2 weeks ago

    Lindfield, New South Wales, Australia Commonwealth Bank Full time

    Senior Manager CBA India Entity and Program Operational Risk - 12 Month Secondment/Max Term AgreementSee yourself in our team:The Technology and Operations (Tech & Ops) Risk & Compliance team is responsible for providing specialist Operational Risk and Compliance (OR&C) advice, assurance and acceptance/approval of decisions made across the Technology, COO...

  • Executive Manager, Operations

    2 weeks ago

    Lindfield, New South Wales, Australia Commonwealth Bank Full time

    Do Work That Matters.The CommBank Small Business Banking team have a passion for helping Australian small businesses succeed. The team seek to understand the business and personal goals of business owners and use their expertise and specialist teams to provide tailored financial solutions.Small Business Banking is a part of CBA Business Banking and provides...

  • Software Engineer

    2 weeks ago

    Lindfield, New South Wales, Australia Commonwealth Bank Full time

    You are passionate about making peoples jobs simpler and more rewarding We are a team of big thinkers who are engineering the future of banking Together we could create industry leading product lifecycles that support capabilities, people, and technology Do work that mattersOur Quality Engineering and Testing vision is "Confidence Engineered into Every...

  • Data Management Senior Analyst

    2 weeks ago

    Lindfield, New South Wales, Australia Commonwealth Bank Full time

    You are a motivated individual who is always thinking outside of the boxWe are passionate about offering our staff work life balanceTogether we can place customers at the centre of what we doDo work that matters The Digital & Customer Experience team has been created to form a more integrated and aligned team to better deliver customer solutions and...

  • Executive Assistant

    2 weeks ago

    Lindfield, New South Wales, Australia Commonwealth Bank Full time

    Executive AssistantSee yourself in our team:Retail Banking Services (RBS) is the public face of CommBank, delivering a seamless banking experience for the future, to our 10 million + personal and small business customers. We offer market-leading products and services, supported by some of the world's best systems and processes.Do work that matters:The...

  • Executive Assistant

    2 weeks ago

    Lindfield, New South Wales, Australia Commonwealth Bank Full time

    See yourself in our team:Within Retail Banking Services (RBS), the Digital Experience Domain drives the strategy and delivery behind CBA's market leading Commbank app, and its desktop asset Netbank, delivering an integral service and brilliant experiences to over 9m digitally active customers. Do work that matters:The Executive Assistant is a multi-faceted...

  • Full-time 5-day Nanny

    2 weeks ago

    Lindfield, New South Wales, Australia The Nanny Collective Full time

    FULL-TIME 5-DAY Nanny / Mother's Helper - LINDFIELDJob Reference: LINDFIELD_LEMStart Date:ASAPTimes: 9am to 6pmDays: Monday to FridayChild: 3 children, ages 8y, 3y and 1yPay: $40-$45 ph 2 small dogs at home The elder child goes to school, 1 or 2 children in care most of the time Driving required with own car Accept ManniesOur easy-going and busy household,...

  • Senior Software Engineer

    2 weeks ago

    Lindfield, New South Wales, Australia Commonwealth Bank Full time

    Senior Software Engineer (Site Reliability Engineering)You are passionate, driven, flexible and collaborativeWe are a high performing, passionate team pushing the boundaries of software engineeringTogether we can rewrite the experience for millions of customerDo work that mattersAs a Senior Software Engineer (SRE), you'll have hands-on experience working in...

  • Senior Pega Engineer

    2 weeks ago

    Lindfield, New South Wales, Australia Commonwealth Bank Full time

    Senior Pega EngineerWe are putting customers at the Centre of everything we doDo work that mattersBe a senior engineer in the Pega Chapter of Business Banking in providing technical expertise to meet the needs of Case Management projects, offering individual expertise (design/ built/ test/ run) and technical leadership.You're responsible for the world...

  • Executive Assistant to General Manager

    2 weeks ago

    Lindfield, New South Wales, Australia Commonwealth Bank Full time

    Executive Assistant See yourself in our team:At CommSec, Australia's largest online retail stockbroker, we've been helping investors reach their goals for more than 20 years. Whether they're just starting to trade or have a large portfolio, we're here for all our customers. CommSec's systems utilise a variety of technologies and support a broad range of...

  • Oshc Coordinator

    2 weeks ago

    Lindfield, New South Wales, Australia Anila Recruitment Full time

    Permanent Full time 38 hours$32-34 per hour + Split Shift Allowance + Super Great team culture | Development opportunitiesAre you looking for a change in the Children Services sector? Somewhere that can provide you with great work/life balance, good culture, and authentic support? Look no furtherAnila Recruitment is currently representing a Outside of school...

  • Oshc Diploma Educator

    2 weeks ago

    Lindfield, New South Wales, Australia Anila Recruitment Full time

    Permanent full time 38 hours a week- $33 - $35 per hour + Split Shift + Super (Annul salary of $65,000) Amazing opportunity | Reputable Organization | Work Life BalanceAnila Recruitment is a specialist talent agency in Outside School Hours Care (OSHC) and Early Years Education. We partner with reputable Not-for-Profit (NFP) and purpose-driven organisations...

  • Coordinator- Outside School Hours Care

    2 weeks ago

    Lindfield, New South Wales, Australia CatholicCare Diocese Of Broken Bay Full time

    $30-$40 per hour PLUS attractive salary packaging options:- Annual Leave Loading:- Work life balanceAbout the roleThe coordinator is responsible for providing and overseeing programs for children aged years in Before School Care, After School Care and Vacation Care at our Lindfield service.This is a Permanent Full-time position.Duties Regularly evaluating...

  • Manager - Home Loan Reports and Document Management

    2 weeks ago

    Lindfield, New South Wales, Australia Commonwealth Bank Full time

    Do Work That Matters.CommBank's Consumer Finance business is looking for Manager to join and lead Home Loan Reporting and Document Management team. Consumer Finance sits within our Retail Operations (RO) business unit, and completes operational processes for our CBA consumer finance products including credit cards and personal loans, along with home loan...

  • Quality Assurance Coordinator

    3 months ago

    Lindfield, Australia people2people Full time

    People2people are extremely pleased to be collaborating with a well-established organisation who is a leading enterprise within their industry. Having received multiple awards in different facets of business, our client has just under 200 locations around the world, as well as just under 10,000 employees. Currently, they are requiring a Quality Assurance...

  • Quality Assurance Coordinator

    4 weeks ago

    Lindfield, Australia people2people Full time

    People2people are extremely pleased to be collaborating with a well-established organisation who is a leading enterprise within their industry. Having received multiple awards in different facets of business, our client has just under 200 locations around the world, as well as just under 10,000 employees. Currently, they are requiring a Quality Assurance...

  • Technical Product Manager

    2 weeks ago

    Lindfield, Australia Onset Full time

    We see you. Bogged down in clunky infrastructure and development cycles. Slowed down by stakeholders that seem more like gatekeepers with the burden of technical debt. You’re tired of the grind. But you’ve not always felt like this. You just need a fresh challenge. Would the flexibility and freedom of a greenfield technical product reinvigorate you? One...

  • Dental Technician

    4 weeks ago

    Lindfield, Australia Royal Dental Care Full time

    Position Overview: We are seeking a skilled and detail-oriented part-time dental technician specializing in orthodontic appliances to join our dental practice. As an integral member of our team, you will be responsible for fabricating various orthodontic appliances and ensuring their accurate and precise construction. This position offers an excellent...

  • Full-time 5-day Nanny

    4 weeks ago

    Lindfield, Australia The Nanny Collective Full time

    **FULL-TIME 5-DAY Nanny / Mother's Helper - LINDFIELD** Job Reference: LINDFIELD_LEM Start Date: ASAP Times: 9am to 6pm Days: Monday to Friday Child: 3 children, ages 8y, 3y and 1y Pay: $40-$45 ph - 2 small dogs at home - The elder child goes to school, 1 or 2 children in care most of the time - Driving required with own car - Accept Mannies Our...

  • Oshc Coordinator

    2 months ago

    Lindfield, Australia Anila Recruitment Full time

    Permanent Full time 38 hours - $32- 34 per hour + Split Shift Allowance + Super - Great team culture | Development opportunities Are you looking for a change in the Children Services sector? Somewhere that can provide you with great work/life balance, good culture, and authentic support? Look no further! Anila Recruitment is currently representing a...

  • Oshc Coordinator

    4 weeks ago

    Lindfield, Australia Anila Recruitment Full time

    Permanent Full time 38 hours - $32- 34 per hour + Split Shift Allowance + Super - Great team culture | Development opportunities Are you looking for a change in the Children Services sector? Somewhere that can provide you with great work/life balance, good culture, and authentic support? Look no further! Anila Recruitment is currently representing a...

  • Oshc Diploma Educator

    2 months ago

    Lindfield, Australia Anila Recruitment Full time

    Permanent full time 38 hours a week - $33 - $35 per hour + Split Shift + Super (Annul salary of $65,000) - Amazing opportunity | Reputable Organization | Work Life Balance Anila Recruitment is a specialist talent agency in Outside School Hours Care (OSHC) and Early Years Education. We partner with reputable Not-for-Profit (NFP) and purpose-driven...

  • Oshc Diploma Educator

    3 days ago

    Lindfield, Australia Anila Recruitment Full time

    Permanent full time 38 hours a week - $33 - $35 per hour + Split Shift + Super (Annul salary of $65,000) - Amazing opportunity | Reputable Organization | Work Life Balance Anila Recruitment is a specialist talent agency in Outside School Hours Care (OSHC) and Early Years Education. We partner with reputable Not-for-Profit (NFP) and purpose-driven...

  • English / Generalist / Mathematics / Science

    3 weeks ago

    Lindfield, Australia NSW Department of Education Full time

    Approval to teach science (years 7 - 12). 29/04/2024 - 21/07/2024. Applicants for this position are requested to submit an expression of interest. Teacher Lithgow High School Years 7 - 12 (Full Time). Approval to teach and willingness to teach technology mandatory (years 7 - 8). 26/02/2024 - 20/12/2024. **A $20,000 recruitment bonus and relocation support...

  • Marketing Coordinator

    3 weeks ago

    Lindfield, Australia Recruit and Consult Full time

    Up to $90,000 pro rata - 6 month contract commencing in January 2024 - Real Estate marketing experience essential **A little bit about the company**: This extraordinary opportunity invites you to integrate your marketing skills with a thriving real estate brand, that is home to some of Australia's top agents. Based on the Upper North Shore, this team...

  • Coordinator- Outside School Hours Care

    4 weeks ago

    Lindfield, Australia CatholicCare Diocese Of Broken Bay Full time

    **$30-$40 per hour PLUS attractive salary packaging options**: - ** Annual Leave Loading**: - ** Work life balance** **About the role** The coordinator is responsible for providing and overseeing programs for children aged 5 - 12 years in Before School Care, After School Care and Vacation Care at our Lindfield service. This is a Permanent Full-time...