system support administrator

2 weeks ago

Brisbane, Queensland, Australia Equans Full time
System Support Administrator & Service Delivery Manager

Offer ID: 58136

Contract type: System Support Administrator & Service Delivery Manager

Schedule: Full-Time

Country: Australia

An excellent opportunity to troubleshoot technical challenges and spearhead service delivery for our clients as part of the Equans Icomera Australian team, where exceeding expectations is the norm

Located in Brisbane, the successful applicant will work closely with the Global 2nd Line NOC, and together you will provide support to first line technicians by providing technical troubleshooting and resolution of issues they have escalated, as well as ad-hoc remote commissioning of various client solutions.

Much of this available role will be technical System Support Administrator tasks working closely with the Global 2nd Line NOC, however there is the additional requirement for Service Delivery Management tasks to be undertaken, acting as the first point of contact for service requirements for the customer, maintaining a positive relationship, understanding the client needs, and ensuring all SLA commitments are fulfilled.

About Us

Equans is part of a global, technical services leader, and part of the Bouygues Group. Our local team of qualified technicians and support staff delivers value for customers by balancing cost, risk, and performance, while having access to a global network of experts. We design and provide customised solutions for our clients to support them in their energy, industrial and digital transitions.

Equans Icomera is the world's leading provider of integrated connectivity solutions for trains, trams, buses and coaches, serving millions of passengers and tens of thousands of vehicles on a daily basis. We have the reach to operate locally in territories around the globe, working ever closer to our clients as a trusted extension of their organisation.

What you will be doing

  • Maintain previously agreed Service Level Agreements.
  • Work to existing processes and procedures developed globally for the role.
  • Provide regular progress/performance reports required both internal use and for client requirements.
  • Continually update and maintain a knowledge base document.
  • Attend the Capalaba office when required for business meetings, toolbox talks, and reviewing and maintaining spares inventory.

What we offer

  • A truly hybrid role – office attendance requirements around 5 days per month.
  • Collaborative and inclusive work culture.
  • Strong and supportive leadership.
  • Thrive in a talented team environment that values and invests in your professional development.
  • Access to our training platform for advancing your skills.
  • Employee Assistance Program.

Why Equans

  • A great team environment.
  • Growth and learning within your role.
  • Strong and supportive leadership.
  • Employee Assistance Program.

What you need

  • A strong understanding of basic Linux concepts, including working with command line, checking logs and other general Linux sysadmin processes.
  • Possess an understanding of networking concepts and have experience working with IP based networks.
  • To be customer and administratively focussed and have history of successful Service Delivery Management.
  • Have successfully worked in cross-functional/regional groups and possess senior level stakeholder relationship management skills.
  • 3-5 years' experience in a similar role.
  • The willingness and ability to potentially travel to Gothenburg Sweden or London UK for a designated period of training.

Your Qualifications

  • Tertiary Information Technology qualifications or Vendor specific certifications, e.g., CCNA/JNCIA/RHCE/MCSA
  • Experience with JIRA/Confluence (desired)
  • Experience with OH&S compliance - JHA/SWMS preparation, Risk Assessments.

Next steps

If you are interested and meet the selection criteria apply with an up-to-date resume via the application instructions on this website. We thank you for your interest in working for Equans and advise that only shortlisted candidates will be contacted.

Please note that we can only accept applications from those with full working rights in Australia.

Equans is an EEO employer, where all applicants are treated with fairness and respect and have equal access to the opportunities available.

We will not be engaging the services of a Recruitment Agency and ask all interested candidates to apply directly via this advertisement.

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