Patient Enquiry Coordinator

1 week ago

Cremorne, Victoria, Australia Monash IVF Full time
Fixed Term Contract, 12 months with the potential to extend

  • Full time or part time considered
  • Hybrid working arrangements available

Monash IVF Group are leading the future of reproductive care.
Monash IVF Group is renowned for advancing the delivery of reproductive health services for contemporary lifestyles. As leaders in our field, we offer a dynamic workplace to those seeking to make a difference.

You'll be joining a team of multidisciplinary specialists who collaborate to improve the experience and outcomes for patients with care and compassion.


Monash IVF Group values each and every one of our employees
Leading the evolution of care also means caring for our people. We ensure all employees feel included, supported and valued.

Being part of the Monash IVF Group gives you access to many benefits, including the following:

  • A Learning & Development Framework that supports your professional development
  • Access to a contemporary Employee Assistance Program for employee wellbeing; physical, mental, social and financial.
  • Discounts on MIVFG fertility and ultrasound services
  • Paid IVF Leave
  • Paid Parental Leave 10 weeks plus superannuation

An essential role in reproductive health

Our Patient Enquiry Coordinator will have direct contact with prospective patients and triage incoming enquiries via both the web-based platforms and the phone.

Working with a multidisciplinary team, you will promote the Monash IVF Group brand to convert enquiries into specialist appointments.

Reporting to the Senior Nurse Inquiry Manager, you will be responsible for:

  • Providing prospective patients with information and support
  • Booking appointments for patients with fertility specialists
  • Meeting KPIs with regards to enquiry intake and lead conversion


Understanding there are ups and downs in reproductive health, they'll stand brave as they persevere for the patients in our care.

Our Patient Enquiry Coordinator will have a genuine interest in women's health and be sensitive to the needs of patients and display exceptional communication skills leading with care and compassion.


Ideally you will bring the following:

  • Experience in the fertility industry (advantageous)
  • Demonstrated understanding of the IVF process
  • A caring compassionate nature to nurture a patients fertility journey
  • Outstanding telephone and written communication skills
  • Competency with Microsoft Office Suite
  • Excellent time management skills
  • High level accuracy and attention to detail
  • A willingness to fit in and embrace the Monash IVF Group Values

If you're ready to progress your career as a leader in reproductive health, please follow the link below.

Closing Date: 6 April 2023 (unless filled prior)**Lara Shmidel

People & Culture Coordinator VIC

  • All personal information received by us from you or about you will be stored, used and disclosed by us in accordance with our Privacy of Your Information Policy._

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