Client Care Specialist

6 months ago

Cremorne, Australia BodyMatters Australasia Full time

Client Support Specialist - Eating Disorder Clinic

About Us:
BodyMatters Australasia is a leading Eating Disorder Clinic dedicated to providing compassionate and comprehensive care to individuals facing challenges related to Eating Disorders. We are committed to creating a supportive and nurturing environment where our patients can embark on their journey to recovery. Our clinic provides access to Psychologists, Dietitians and Paediatricians providing a comprehensive and integrated care approach to recovery. Join our team and be part of a positive and impactful community focused on making a difference in the lives of those we serve.

This is a permanent part time role which would be excellent for a parent or uni student looking for shifts within school hours.

Position: Client Care Specialist

Location: Cremorne, NSW

**Responsibilities**:
As a Receptionist at BodyMatters, you will play a crucial role in creating a welcoming and supportive atmosphere for our patients and their families. Your responsibilities will include:
Front Desk Management:

- Greet and assist visitors, patients, and their families in a friendly and empathetic manner.
- Manage incoming calls, directing them to the appropriate department or individual.
- Maintain a tidy and organised front desk area.

Paediatric Assistance:

- Assist in the day to day running of Paediatric appointments.
- Manage incoming enquiries relating to all aspects of the Paediatric practice.
- Appointment Scheduling and Payments:

- Schedule and confirm appointments for patients, ensuring efficient use of clinic resources.
- Processing of payments and medicare claims for all appointments.
- Coordinate with clinicians and other staff members to manage the appointment calendar effectively.

Patient Intake and Documentation:

- Assist in the completion of initial intake forms and paperwork.
- Ensure accuracy and completeness of patient information.

Confidentiality:

- Adhere to strict confidentiality guidelines when handling patient information.
- Maintain a secure and confidential environment for all sensitive materials.

Communication:

- Serve as a liaison between patients, their families, and clinic staff.
- Communicate effectively with both internal and external stakeholders.

Support Services:

- Provide administrative support to various clinic departments as needed.
- Assist with basic administrative tasks to ensure the smooth operation of the clinic.

Qualifications:

- Previous experience in a medical or healthcare setting preferred.
- Excellent interpersonal and communication skills.
- A high level of reliability and dedication to the role.
- Sensitivity to the needs of individuals dealing with Eating Disorders.
- Strong organisational and multitasking abilities.
- Proficient in basic computer skills and office software.

How to Apply:
**Job Types**: Part-time, Permanent, Casual

**Salary**: $22.11 - $37.06 per hour

Expected hours: 12 - 20 per week

Schedule:

- Day shift

**Experience**:

- Medical administration: 1 year (preferred)
- Front desk: 1 year (preferred)

Work Authorisation:

- Australia (required)

Ability to Commute:

- Cremorne, NSW 2090 (required)

Ability to Relocate:

- Cremorne, NSW 2090: Relocate before starting work (required)

Work Location: In person

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