Monitoring Centre Operator

2 weeks ago

Melbourne, Victoria, Australia Bandit Security Pty Ltd Full time

Job Summary:

Victoria Security License
Victorian Driver's License
Must have full working rights in Australia
Living in Australia

About Bandit Security
Bandit Security is Australia's leading Security, IoT, telematics and technology provider, offering a full end-to-end enterprise service and solution.

Bandit Security is a division of the WHG Group and was launched to provide specialist security solutions to our customers.


The Bandit team comprises of experienced security personnel, with a history that spans over 45 years in the security industry including law enforcement and military defence electronics.

We connect over 45,000 devices every month, making us one of the fastest growing securities & global IoT & telematics providers.

We offer a comprehensive service, covering hardware, firmware, software, manufacturing, implementation and support services.


Our team of security professionals delivers Electronic Security solutions in both residential and commercial settings, guarding, mobile patrols, armed services, customer service, crowd control and supported by our Security Operations Centre (SOC).


We take our clients concept from the drawing board to market and manage all aspects of their project from start to finish and become an extension of their team.

Technology is in our DNA.


Our DNA and passion for innovation drives us to implement change to create positive outcomes for our customers, communities and people.


Bandit Security are constantly evolving and innovating to ensure that our customers receive the best possible quality and value in our services.


The Role


Bandit Security Pty Ltd is currently seeking dynamic and experienced customer-service oriented Monitoring Room Operators to join our team on a full-time permanent basis.

The role will be based at our head office in Brooklyn, Victoria. We operate on a rotating roster with 8-hour shifts including day, afternoon and night shifts.

All staff are paid above level 5, SSIA rates and are also provided the opportunity to take home extra earnings with generous uncapped commission.


Your main duties will include (but are not limited to):

  • Attending to inbound/outbound calls.
  • Monitoring and responding to vehicle thefts and liaising with law enforcement to recover stolen vehicles (Australia & USA markets)
  • Monitor CCTV, duress, alarm and access control systems.
  • Provide a consistent level of exceptional customer service.
  • Data entry and administration tasks in accordance with our internal procedures along with compliance of external legal requirements
  • Managing and providing a resolution to customer enquiries and service requests
  • Liaising with law enforcement and emergency services, internal & external stakeholders.

Skills and experience

  • Strong customer service experience (retail, hospitality and previous call centre experience is advantageous)
  • An excellent phone manner, with a polite, friendly, and positive attitude
  • Strong communication, literacy, and numeracy skills; with a high level of attention to detail and the ability to liaise with internal and external stakeholders and senior management
  • Strong organisational skills: the ability to multitask and prioritise duties
  • Strong problem solving and decisionmaking abilities
  • You must be resilient and able to work in challenging scenarios.
  • The ability to work as part of a team, or independently when required
  • Intermediate Microsoft Office, and general IT/Typing skills
  • Strong knowledge of security software and systems
  • Availability to work across a variety of shifts 7 days a week

Mandatory Qualifications

  • Victoria Security License (Monitoring centre or control room preferred)
  • Victorian Driver's License
  • Must have full working rights in Australia

Highly regarded

  • Experience with the use of alarm systems and monitoring software e

g:
Patriot

  • Previous Monitoring Room experience
  • Victoria Security License Cert 3 + Monitoring & control room modules
  • Previous sales experience

Benefits & Opportunities


Bandit Security are highly focused on the career development of our team and as such we offer training and upskilling in our core business areas including sales and marketing.


  • Generous uncapped commission
  • Regular training and upskilling opportunities

Bandit Security Culture
Bandit Security is a growing organisation that recognises and rewards excellence in service.

We promote progression within our organisation and provide both accredited and non-accredited training to assist you in developing a career within the security industry and in other areas.

If this role sounds like the next step in your career and you would like to join our dynamic team, then don't miss out on this opportunity **_IND123_

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