Monitoring Centre Operator
2 weeks ago
Our client requires a skilled customer service agent to become a monitoring centre operator in an A1 graded Monitoring Centre located close to CBD.
The company specializes in monitoring and electronic security systems.You can remain either part-time or full time. You will have availability to work day/night shifts on a rotating roster including weekends.
Responsibilities will include:
- Alarm and CCTV Monitoring via SIMS monitoring software
- Providing customer service
- Taking inbound calls relating to breaches and remote alarm monitoring
- Making outbound calls relating to alarm monitoring
- Directing calls to the appropriate managers or clients
- Assessing all alarms, incidents or emergencies
- Dispatching guards
- Contacting emergency services
Bonus Skills:
- Experience with alarm Monitoring Software such as SIMS would be highly regarded
- Well spoken with a confident, calm and highly professional phone manner
- A high standard of oral and written English
Job Types:
Part-time, Permanent, Casual
Part-time hours: 40 per week
Salary:
$ $40.00 per hour
Schedule:
- 8 hour shift
- Afternoon shift
- Day shift
- Evening shift
- Monday to Friday
- Morning shift
- Public holidays
- Shift work
- Weekend availability
Experience:
- Call centre: 1 year (preferred)
Licence/Certification:
- Security Licence (preferred)
Work Authorisation:
- Australia (preferred)
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