Monitoring Centre Operator

2 weeks ago


Melbourne, Victoria, Australia Mission Security Services Full time

Our client requires a skilled customer service agent to become a monitoring centre operator in an A1 graded Monitoring Centre located close to CBD.

The company specializes in monitoring and electronic security systems.

You can remain either part-time or full time. You will have availability to work day/night shifts on a rotating roster including weekends.

Responsibilities will include:

  • Alarm and CCTV Monitoring via SIMS monitoring software
  • Providing customer service
  • Taking inbound calls relating to breaches and remote alarm monitoring
  • Making outbound calls relating to alarm monitoring
  • Directing calls to the appropriate managers or clients
  • Assessing all alarms, incidents or emergencies
  • Dispatching guards
  • Contacting emergency services

Bonus Skills:

  • Experience with alarm Monitoring Software such as SIMS would be highly regarded
  • Well spoken with a confident, calm and highly professional phone manner
  • A high standard of oral and written English
An ability to work under pressure and be focused on providing a high level of service to the client and maintain a positive and resilient attitude

Job Types:
Part-time, Permanent, Casual

Part-time hours: 40 per week

Salary:
$ $40.00 per hour

Schedule:

  • 8 hour shift
  • Afternoon shift
  • Day shift
  • Evening shift
  • Monday to Friday
  • Morning shift
  • Public holidays
  • Shift work
  • Weekend availability

Experience:

  • Call centre: 1 year (preferred)

Licence/Certification:

  • Security Licence (preferred)

Work Authorisation:

  • Australia (preferred)


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