Customer Success Manager

3 weeks ago

Sydney, New South Wales, Australia SafetyCulture Full time

SafetyCulture:
SafetyCulture is a customer and product-led company that offers SAAS solutions. The company's mission is to assist working teams in improving their performance daily. Their technology platform empowers front-line workers and enables leaders to make informed decisions that enhance safety, quality, and continuous improvement.

Customer Success Manager Position:
An exciting opportunity is available for a Customer Success Manager to join the SafetyCulture team. In this role, you will work closely with customers to understand their business objectives and ensure they achieve a positive return on investment throughout their journey with SafetyCulture.

Responsibilities:

  • Drive adoption, retention, and advocacy of SafetyCulture products
  • Engage with customers to educate them on new features and best practices
  • Advocate for customer needs within internal teams
  • Collaborate with cross-functional teams to drive continuous product improvements

About You:

  • 2+ years of customer-facing experience
  • Proficient in leveraging data to drive product adoption strategies
  • Excellent persuasion and communication skills
  • Passionate about building strong customer relationships
  • Adaptable to a fast-paced environment

What You'll Do:

  • Manage a portfolio of customers to maximize product engagement
  • Identify opportunities for growth and ensure customer renewals
  • Understand customer goals to tailor strategies with SafetyCulture
  • Act as a trusted advisor to key stakeholders
  • Provide product expertise and best practices guidance to customers
  • Advocate for customers by influencing product roadmaps

Benefits:

  • Equity opportunities and competitive salary
  • Flexible working arrangements
  • Access to professional development programs
  • Engagement in various events and technology experiments

Office Perks:

  • Daily culinary offerings, coffee, craft beer, and more
  • Wellness programs and generous parental leave
  • Team celebrations and global offsite events
  • On-site gym, recreational activities, and pet-friendly offices

Company Culture:

SafetyCulture is dedicated to fostering inclusive teams and promoting a sense of belonging among employees. They aim to create a fair recruitment process for all candidates and have been recognized as a Best Place to Work in multiple countries.

If you want to learn more about SafetyCulture, follow us on social media platforms such as Youtube, Twitter, Instagram, and LinkedIn.

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