Customer Service Engineer AX/XP Newcastle

2 weeks ago

Sydney, New South Wales, Australia Siemens Full time

Do you want to join us in helping to fight the world's most threatening diseases and enabling access to care for more people around the world? At Siemens Healthineers, we pioneer breakthroughs in healthcare. For everyone. Everywhere.

We offer you a flexible and dynamic environment with opportunities to go beyond your comfort zone in order to grow personally and professionally. Sound interesting?

Then come and join our team as a Customer Service Engineer working primarily on our Angiography (AX) and X-Ray (XP) portfolio based in Newcastle, New South Wales. Reporting to the Team Leader, the primary function of your role will be to carry out all day-to-day service, maintenance and or installation activities in Newcastle and surrounds with minimal supervision ensuring compliance with customer satisfaction, quality and safety standards. There will be opportunities for the successful candidate to be trained to work on additional modalities.

The successful candidate may be required to participate in an on-call roster and work rotational shifts including after hours, to meet operational requirements.

Your tasks and responsibilities:

  • Fulfilling the customer's needs for Preventative Maintenance (PM), any updates/upgrades, corrective service, installations in accordance with business contractual obligations (contract obligations or billing policy)
  • Timely completion of Service Reports with good liaison with the Customer Care Centre (CCC), management, sales, marketing and/or customers ensuring current location and job status is communicated back to Customer Call Centre
  • Comply with all Environment & Safety (EH&S) policies, service escalation procedures and that all customer requests, complaints and comments communicated to the jobholder are passed to the relevant department for action
  • Maintaining personal knowledge of safety instructions and operational procedures and participate in training courses including 'self-learning', computer based and 'on the job' training.

Your qualifications and experience:

  • The successful candidate will be technical, or university trained
  • Experience in service, maintenance and or installation activities on relevant medical technologies
  • Experience within Angiography and X-Ray systems is essential
  • · Exposure to other modalities such as MRI and Nuclear Medicine will be viewed favourably
  • Current NSW restricted electrical licence will be viewed favourably, otherwise must meet the criteria to obtain one.
  • Radiation licence will also be considered advantageous

Your attributes and skills:

  • A strong communicator
  • Ability to build sound working relationships internally and externally
  • Customer empathy and interaction skills
  • Ability to problem solve and work under pressure

Our global team:

We are a team of 66,000 highly dedicated employees across more than 70 countries passionately pushing the boundaries of what's possible in healthcare to help improve people's lives around the world. As a leader in the industry, we aspire to create better outcomes and experiences for patients no matter where they live or what health issues they are facing. Our portfolio, spanning from in-vitro and in-vivo diagnostics to image-guided therapy and innovative cancer care, is crucial for clinical decision-making and treatment pathways.

Our culture:

We are part of an incredible community of scientists, clinicians, developers, researchers, professionals, and skilled specialists pushing the boundaries of what's possible, to improve people's lives around the world. We embrace a culture of inclusivity in which the power and potential of every individual can be unleashed. We spark ideas that lead to positive impact and continued success.

As an equal opportunity employer.

Applications close 5 July 2024 or sooner should sufficient applications be received.

We care about your data privacy and take compliance with GDPR as well as other data protection legislation seriously. For this reason, we ask you not to send us your CV or resume by email. We ask instead that you create a profile in our talent community where you can upload your CV. Setting up a profile lets us know you are interested in career opportunities with us and makes it easy for us to send you an alert when relevant positions become open.

To all recruitment agencies: Siemens Healthineers does not accept agency resumes. Please do not forward resumes to our jobs alias, employees, or any other company location. Siemens Healthineers is not responsible for any fees related to unsolicited resumes.

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