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Customer Field Technician

3 months ago

Melbourne, Victoria, Australia nbn™ Full time
Job Expectations

Be a part of transforming Australia's digital landscape as a Customer Field Technician. You'll make a real impact to 'every-day' Australians in this customer facing role where you'll get to see the happy faces you help

Our Field Service teams are nbn's professional, trusted, and essential customer facing workforce. They're the friendly faces, confident voices and skilled hands working on our network and in communities every day.

Our Trainee Customer Field Technicians are an integral part of these teams, and learn, develop, and build skills as they turn their passion into practice every day.

Contributing to something important and lasting, a network that spans our country, bringing unlimited possibilities to Australian homes and businesses.

A bit about your role


As a Customer Field Technician, located in Melbourne you will play a vital role working on Customer Service field tasks across potentially all nbn technologies.

This is an autonomous role where you will be responsible for installation, repair and maintenance of nbn products and services.

You'll have the opportunity to work in multiple environments both internal and external but predominantly inside the customer's premises.

Your typical day could include any or all of the below functions while delivering exceptional customer service within your role:

  • Cabling installation (copper and fibre) including jointing, jumpering and splicing
  • Customer premises installation of nbn Customer Premises Equipment (CPE)
  • Fault diagnosis and repair of nbn cabling networks and nbn CPE
  • These roles work between the hours of 8am to 4pm based on business needs and we encourage a flexible working environment.
A bit about you


A large part of this role is working in customer's premises, so it will also be important you have exceptional customer service skills and can display honesty and integrity while being self-managed and motivated.


We will be looking for:

  • Current & clean Driver's Licence
  • Strong and personable communication skills, both written and verbal
  • A focus on delivering customer and service excellence
Life at nbn

To be part of nbn is to be part of something bigger. We've created Australia's network—a network made for more.

Our pioneering spirit drives us forward every day. Together, we help lift the digital capability of Australia by connecting homes and businesses everywhere.

It's not just a way for everyone to do the things they love, but transforms the way they do them, and the opportunities available to them.

A more inclusive working world

  • Click here to see our list of employee benefits
and why we're recognised as a WORK180 Endorsed Employer for Women.

and we will adjust to meet your needs.

Where to from here?

Applications will close midnight 18th of March.

TAKE YOUR NEXT STEP WITH nbn

  • At _
- nbn_
- , health, safety and wellbeing will always be our highest priority and we are committed to protecting our employees, families, partner workforces, and the customers and communities we serve. _
- nbn_
- recognises that vaccinations against COVID-19 are critical and necessary for our future. As such certain workers are expected to be vaccinated against COVID-19 unless a valid medical exemption is provided. For further information please refer to our _

  • Covid19 Vaccination Policy_
- ._

  • At _
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- our people and our planet matter. We have an unwavering commitment to the wellbeing and safety of our employees so that everyone goes home safely each day and can perform at their peak to deliver the_
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- network. _
- nbn_
- also aims to build a network that minimises energy use and can be operated with mínimal impact on the environment._

Worker Type

Permanent

Time Type

Full time