Aps5 Content Writers

1 week ago

Melbourne, Victoria, Australia Chandler Macleod Full time

About the Organization:

This leading Federal government agency supports Australian's in achieving their goals and helps them to live a better life.

Their work has an impact on a significant area in the social sector, and you can contribute to the difference that they make in this role.

This agency is known for having a great culture across different teams and have excellent office locations in Melbourne or Geelong.


About the role:


The APS5 Content Writers (Guidance Officer) is responsible for supporting the Agency in its participation at all levels of government.

The work will be varied, fast-paced, and highly valued. You will communicate with various internal and external stakeholders in a representational role on behalf of the government agency.

Responsibilities may include but are not limited to:

  • Research, draft and update internal and external guidance with a participant focus that reflects the Agency's policy positions and meets agency's plain English and accessibility standards.
  • Interpret the policy and legislative environment the branch operates in, including understanding and translating the Agency Act and Agency Rules into Our Guidelines.
  • Develop or update guidance material in response to participant and external stakeholder feedback.
  • Understand the key stages of the participant pathway, specific participant cohorts and technical processes within SAP CRM and PACE business system requirements.
  • Provide service delivery knowledge and advice about procedural guidance, practice implementation and operational matters as needed to support an improved participant experience.
  • Contribute to continuous improvement, maintaining best practice and innovation in the branch.
  • Manage multiple priorities while maintaining high work standards, governance protocols and accuracy, meeting defined timeframes and performing other duties as requested.

MANDATORY

  • Experience working in a similar role under Australian rules and regulations
  • Excellent communication skills and ability to work collaboratively with internal and external stakeholders and represent the work area in relation to guidance development.
  • Ability to interpret and draft policy and procedural information into clear and easy to understand guidance material.
  • Ability to manage multiple priorities while maintaining high work standards and accuracy, meeting defined timeframes, and performing other duties as requested.
  • Ability to work under limited direction, guided by policies, accepted standards and precedents
  • Excellent written and oral communication skills, and proficiency in the use of IT systems including Microsoft Office
  • Demonstrated commitment to ongoing professional development
  • Current Police Check, o ability to obtain one
***
What you will bring to the role:
  • Experience working in Confluence platform and JIRA project management tool.

How to apply:

Mandatory:
Australian Citizenship required to work within Federal Government.
**Applications close 15.00 PM AEST, 19th May 2023

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