Content Writer

1 week ago

Melbourne, Victoria, Australia Energy Australia Full time

About Us

Globally, energy markets are in transition to a net zero future and the entities within these markets are transforming their underlying business models to ensure that they stay relevant, sustainable and profitable. As one of Australia's largest energy providers, we are proud of our purpose to lead and accelerate the clean energy transformation for all.

Our ability to deliver on this Purpose will be dependent on how well we support our customers as they embrace renewable energy in their homes through the uptake of our solar and battery solutions. Our newly formed Customer Assets division is geared for growth and we are excited by what we are going to achieve for our customers.

This is where you come in

About the Role

As our new Content Writer, you will be a key member of our Customer Asset Marketing team, working closely with both the customer and product deliver teams to establish our tone of voice. In this exciting new role, you will be providing high standard copywriting for digital and print communications to our Customer Assets customers and prospects.

This will include;

  • Gathering and evaluating communication requirements across the customer journey in collaboration with product, CX leads and delivery teams.
  • Working with key stakeholders across the business to fulfil objectives within agreed timeframes
  • Writing, editing and proofreading of customer communications across a variety of medians within the Customer Asset division.
  • Partnering with EnergyAustralia's marketing team to creatively problem solve customer communication challenges
  • Adapting creative concepts and application of digital writing skills, including website on-page SEO, social, dynamic and one-to-one communications
  • Bringing a customer friendly voice to technical information; finding a simpler way to explain the complex; putting Mum & Dad on the other end of your communications.

This is a part time role working 3-4 days per week. We can explore together how the work gets done and when.

About You

You are an experienced content writer or copywriter coming from either agency or client side and looking to flex your creative brain working across a combination of assets and products. This is an exciting time in our industry and this role should appeal to someone who likes to be at the forefront of change.

You will bring;

  • Tertiary qualifications in a relevant discipline (ie Journalism, Advertising or Communications)
  • 4+ years copy and content writing experience within a B2C customer environment and ideally in organisations with a complex service or product
  • Outstanding writing skills, with strong grammar, spelling and a perfectionist approach to your output.
  • Ability to work in a fast paced environment
  • Sound understanding of customer insights and ability to apply learnings to all customer communications

If you share our passion for a clean energy future for all and want to join us #Doing. Not just dreaming, then click the 'Apply' button.

For further information, please contact Michael McGookin at

Why Us?

We're committed to providing an inclusive culture so our people can bring their whole selves to work and have a sense of belonging. From our PRISM network that creates a positive culture for LGBTI employees to our Reconciliation Action Plan that has commitments to strengthen relationships with Aboriginal and Torres Strait Islander people and organisations, it's a workplace where everyone's welcome. We offer;

  • Discounts on your energy bills for you, your friends and family
  • Recharge and relax with two extra days of leave each year. We call them recharge days.
  • Choose your own public holidays. Take them as they fall or on a day that is more convenient or culturally significant to you
  • We offer 20 weeks paid parental leave that's completely gender-equal.
  • Balance Life and Work through our Energise program giving the freedom to choose when, where and how you work.

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