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Customer Enquiries Consultant

3 months ago

Gold Coast, Queensland, Australia nbn™ Full time
Job Expectations

Build your career and Australia's future.

Not many people can say they are working on building Australia's future. With us you'll be doing just that, leaving a legacy for all Australians. Plus, there's equal employment, great training, and true flexible working arrangements.


We have an exciting opportunity for an experienced Customer Enquiries Consultant to join our team, reporting to the Customer Service Team Leader within Customer Engagement.

A bit about your role


The Customer Service team is accountable for the development and management of customer service functions including customer enquiries, complaint resolution management, and escalation management.


This role is an integral part of the frontline team representing the face of nbn as the first point of reference for all external contact.

The role has great emphasis on service delivery and in creating a positive customer service experience.

A bit about you


You are a team player who works well autonomously, in a team environment and can comfortably manage a busy workload.

Lastly, you will be comfortable with working Monday to Friday rotational roster from 8 AM - 6 PM.

Life at nbn


At nbn our people have a clear and shared purpose - empowering Australians to redefine the way they live, work and play into the future.

As one of the Australia's largest infrastructure projects ever undertaken in Australian history, you'll be part of a team building a brighter future for the country.


In your personal career, you'll benefit from technical training for professional development, leadership programs and access to the latest technology, as well as being led by a diverse executive team.

We actively focus on our people having a fair go at reaching their career aspirations. We're committed to equal opportunities for all employees.

With initiatives like Women's Leadership Programs, a commitment to equal pay, flexibility and market leading parental leave, we truly are paving the way for true equality in the workplace.

Continue the conversation

  • At _
- nbn_
- , health, safety and wellbeing will always be our highest priority and we are committed to protecting our employees, families, partner workforces, and the customers and communities we serve. nbn recognises that vaccinations against COVID-19 are critical and necessary for our future. As such certain workers are expected to be vaccinated against COVID-19 unless a valid medical exemption is provided. For further information please refer to our_

  • Covid19 Vaccination Policy_
- ._

  • At _
- nbn_
- our people and our planet matter. We have an unwavering commitment to the wellbeing and safety of our employees so that everyone goes home safely each day and can perform at their peak to deliver the _
- nbn_
- network. _
- nbn_
- also aims to build a network that minimises energy use and can be operated with mínimal impact on the environment._

Worker Type

Fixed Term (Fixed Term)

Time Type

Full time