Support Coordinator/recovery Coach

2 weeks ago

Mitcham, Australia Wellways Full time
Wellways is committed to reconciliation, lived experience and inclusivity.

We strongly encourage and warmly welcome people from Aboriginal and Torres Strait Islander communities, people with a lived experience of mental health and disability and people_ _who identify as _LGBTIQA+_ to apply.

Even if you only meet some of the criteria, we'd love to hear from you._

About the program
Consumer Directed Services (CDS) refers to services which are led by and funded by individual consumers. This includes services such as the National Disability Insurance Scheme (NDIS) services, iCare, Insurances and brokers.

These services provide support, care and access to services and technology for Australians with disabilities as well as their families and carers.


About the opportunity
Are you looking for a rewarding career that aims to help others access support and achieve their goals?


The Recovery Coach (RC) / Support Coordinator (SC) position involves the coordination and delivery of services purchased through the National Disability Insurance Scheme (NDIS).

Responsibilities include managing caseloads, building individual capacity, and maintaining positive relationships with participants.


The primary goal is to assist individuals in achieving the objectives outlined in their NDIS plans, emphasizing personal development and independence.

The RC/SC also ensures compliance with NDIS standards, maintains thorough documentation, and may act as an advocate for participants. Overall, the role focuses on providing tailored support to enhance the well-being and goal attainment of NDIS participants.

Key responsibilities

  • Support participants to understand their NDIS plan
  • Support participants to elaborate on their goals and translate these into supports
  • Support participants to navigate NDIS service providers and the supports that they provide to achieve their goals
  • Support participants to optimise their plan, ensuring they et the most out of their funded supports
  • Link participants into community, mainstream and other government services
  • Coach participants to manage the coordination of their supports independently
  • Work with participants to develop capacity and resilience in their network of supports
  • Assist participants to build and maintain a resilient network of formal and informal supports
  • Prepare participants for plan reviews (scheduled and unscheduled)

Employee benefits

  • A purpose driven culture where people can thrive, everyone is respected, and differences are valued
  • An equitable, diverse, and socially inclusive work environment
  • Salary packaging up to $15,899 enables you to spend a portion of your salary before it is taxed to pay for things like rent, mortgage repayments, car leasing
  • Meal and Entertainment allowance via salary packaging up to $2,650 per annum
  • Receive 17.5% annual leave loading every time you take time away from work
  • Paid parental leave after 12 months of ongoing employment
  • Access for you and your family to our Employee Assistance Program

To be successful in this role, you will need:

  • Certificate IV in preferred course, or above
  • Demonstrated experience in working with people living with a disability or mental health condition
  • Available to participate in out of hours activities, as required, to deliver on key role requirements and outcomes
  • The right to work in Australia and a current, valid Driver's License
  • Satisfactory police records check, Working with Children Check (Employee) and NDIS Worker Screening Check
  • NDIS Worker Orientation Module Certificate
  • COVID19 Digital Certificate with booster or valid medical exemption

About Us

Wellways connects people, strengthens families, and transforms communities for individuals of all ages experiencing disabilities or challenges to their social and emotional wellbeing.

A leading for purpose mental health and disability support organisation operating nationally, our services span mental health, disability and community care and reach more than 7000 people each year


Working with a diverse range of people, Wellways creates an inclusive community where everyone can imagine and achieve their hopes and potential.


For a copy of the position description or confidential discussion about the role, please contact Julie Mitchell - Senior Support Coordinator on

Please click here for the full position description


Wellways is committed to the health and safety of its employees and participants and addressing risks of COVID-19 in the workplace.

Wellways requires that all workers be fully vaccinated with an approved COVID-19 vaccination before commencing employment.
Successful applicants will be required to provide evidence of COVID-19 vaccination or valid medical exemption.
Wellways is committed to the safeguarding of children and vulnerable people.
Successful applicants must undergo a comprehensive screening process prior to their commencement.

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