Superannuation & Investments Customer Service Consultant

3 weeks ago

Sydney, New South Wales, Australia AMP Full time
Job Description

If you live in Australia or New Zealand, you've likely heard of AMP. But at a time when society is changing, we are too. We're now a nimbler business with new leadership and thinking.

For us, these are exciting times. There's a real potential for big thinkers to help us redefine what financial services could be. And turn our legacy into something even more positive and powerful for the future.

Help people create their tomorrow, while you create yours

We help people with their banking, super, retirement and finances. Through upturns, downturns, recessions, and major life transitions. Every day, we help people see and make more of their financial potential, so that they can create their tomorrow. And we've been doing it for over 170 years.

If we do our job well, we genuinely add to the prosperity of our country and its people.

The opportunity

Our Superannuation & Investments Contact Centre plays a pivotal role in servicing customers and advisers and encompasses contact centre responsibilities to deliver a superior level of service that consistently meets and often exceeds the expectations of AMP's financial advisers and customers.

This is your opportunity to start your career; you don't need to have any previous experience in a contact centre or in financial services as our subject matter experts will provide you with comprehensive training during your induction, as you master your role and beyond.

Our people are at the heart of our success and our recent award for excellence in culture and engagement is a testament to our commitment to valuing our exceptional team members.

The start date for this induction is Monday, 24 June 2024 with roles available in Sydney and Melbourne.

The recruitment process includes digital assessments and individual interviews.

Applications will close on Sunday, 19 May or earlier if roles are filled.

How You Will Make an impact:
  • Provide exceptional customer service to AMP customers and advisers, ensuring their needs are met.
  • Work to a daily schedule to meet and exceed relevant KPIs and service standards.
  • Analyse customer issues and determine the appropriate course of action.
  • Make a personal commitment to resolving customers issues and seeing them through to completion taking ownership of the outcomes.
  • Maintain a helpful attitude, consistently working towards positive customer outcomes, even in challenging situations.
    What You Bring to the Role:
    • A genuine desire to help people and willingness to learn will be the key to your success in this role and your career with AMP.
    • Previous client services role within retail, hospitality or healthcare will be of value but are not mandatory.
    • Excellent communication skills are essential for clear and confident customer interactions.
    • You will need strong computer literacy with the ability to navigate across multiple systems.
    • Highly developed numeracy skills will be required with the ability to communicate numerical information effectively.
    • You must be comfortable in working to a structured rotating roster within a in a highly regulated environment.
    • This role is offered on a full time permanent basis so you will need to hold Australian or New Zealand Citizenship, be an Australian Permanent Resident or have a Visa with unlimited work rights for a minimum of 2 years from the start date.
      You'll thrive here if...

      If you can adapt from BAU to the ambiguous with ease, you'll do well here. Change is never easy, so bring your commitment, grit and growth mindset.

      Because we run lean, you'll be expected to jump in and deliver across a variety of areas. Meaning, you'll be closer to the action and executive decisions that influence where we go next.

      If you're someone that can hold their own, you'll find AMP quite liberating.

      Why we think you'll love working at AMP

      Doing what we've always done is not an option, so your clever ideas will get airtime here. You'll be encouraged to speak up and try new things. If they don't work, we move on - better for it.

      We know there's no one way of doing things. So, you won't have to sacrifice who you are or how you work to fit in here. We're inclusive and flexible in many of the ways you'd expect. And in some of the ways you wouldn't. As long as your health and wellbeing come first - at home and at work.

      In fact, most of what makes AMP such a welcoming, enjoyable place to work are our people. Wherever you go, you'll find moments to connect, feel valued and do meaningful work.

      Whether it's through our first-class leaders who are invested in you and your success. Through year-round opportunities to volunteer, fundraise and give back to the community. Or in the everyday challenges you face as we work together to strengthen this great organisation. Challenges that will stretch you, amplify your potential and compound the impact you have.

      We believe in the power of inclusion and diversity

      We're dedicated to fostering inclusion, diversity, and a warm feeling of belonging at AMP. It sparks creativity, ignites innovation, and turns up the dial on the quality of our decisions and performance. This not only makes our workplace more engaged, but also leads to better connections with our customers.

      We're your allies in the search for the perfect fit - when you apply, let us know how we can support you to put your best self forward during our selection process.

      We're also committed to enhancing employment opportunities for Aboriginal and Torres Strait Islander peoples, so we enthusiastically encourage candidates from these backgrounds to apply and explore our Reconciliation Plan on our website.

      Ready to create your tomorrow?

      If you're someone who sees opportunity where others see challenge, come and work with us in smart, progressive ways as we transform an iconic Australian brand for the future. And, through a series of career-defining moments, create your own tomorrow.

      Don't procrastinate We review applications when we get them, and if we discover the ideal candidate, we may close the role earlier than the advertised close date.

      Looking forward to meeting you.

  • Superannuation & Investments Customer Service Consultant

    1 month ago

    Sydney, New South Wales, Australia AMP Full time

    Job Description If you live in Australia or New Zealand, you've likely heard of AMP. But at a time when society is changing, we are too. We're now a nimbler business with new leadership and thinking. For us, these are exciting times. There's a real potential for big thinkers to help us redefine what financial services could be. And turn our legacy into...

  • Superannuation & Investments Customer Service

    5 days ago

    Sydney, New South Wales, Australia AMP Limited Full time

    If you live in Australia or New Zealand, you've likely heard of AMP. But at a time when society is changing, we are too. We're now a nimbler business with new leadership and thinking.For us, these are exciting times. There's a real potential for big thinkers to help us redefine what financial services could be. And turn our legacy into something even more...

  • Amp Bank Customer Service Consultant Expression of

    5 days ago

    Sydney, New South Wales, Australia AMP Limited Full time

    The opportunityAMP Bank is a leading branchless digital bank which offers home lending and a full suite of everyday banking products to Australians.Our Customer Service Consultants are an integral part of the AMP Bank team and we are looking for individuals who are passionate about delivering on the AMP purpose of "helping people own tomorrow"Opportunities...

  • Head of Business Partnering, Amp Bank

    5 days ago

    Sydney, New South Wales, Australia AMP Limited Full time

    The opportunityThe Head of Business Partnering, Bank role is to lead the Bank Finance team (direct and virtual) to manage the P&L and Balance sheet, provide analysis and insights on key financial KPIs, help drive performance of AMP Bank and oversee financial control, statutory and regulatory reporting for the Bank.The role engages closely with the Bank...

  • Customer Service Officer

    5 days ago

    Sydney, New South Wales, Australia AMP Full time

    Customer Service OfficerIf you live in Australia or New Zealand, you've likely heard of AMP. But at a time when society is changing, we are too. We're now a nimbler business with new leadership and thinking.For us, these are exciting times. There's a real potential for big thinkers to help us redefine what financial services could be. And turn our legacy...

  • Risk & Compliance Manager, Erm Srp

    5 days ago

    Sydney, New South Wales, Australia AMP Limited Full time

    About the opportunityEnterprise Risk Management (ERM) is accountable for AMP's ERM Framework, risk management capability and the provision of high-quality advice, insight and support to our business partners. In this function, you will be supporting our Superannuation, Platform, and Investment businesses.The role will ensure the co-ordination and timely...

  • Team Manager

    5 days ago

    Sydney, New South Wales, Australia AMP Limited Full time

    The opportunityThe primary purpose of the Team Manager is to manage and lead a team of phone-based consultants in the implementation, delivery and support of the growth and retention strategy. You will also be responsible for coordinating customer and consultant feedback/insights to improve customer offers and outcomes.How you will make an impact Lead a team...

  • Retirement Specialist

    5 days ago

    Sydney, New South Wales, Australia AMP Full time

    Retirement SpecialistIf you live in Australia or New Zealand, you've likely heard of AMP. But at a time when society is changing, we are too. We're now a nimbler business with new leadership and thinking.For us, these are exciting times. There's a real potential for big thinkers to help us redefine what financial services could be. And turn our legacy into...

  • Product Manager Existing Customer and Portfolio

    5 days ago

    Sydney, New South Wales, Australia AMP Limited Full time

    The opportunityThe purpose of this role is ensure the Bank's mortgage product offerings and services are meeting the Bank's existing customers needs to ensure customer satisfaction and retention. This role will ensure appropriate retention strategies are in place and that the Bank is retaining home loan customers at an appropriate return on capital.The role...

  • Workplace Support Services

    5 days ago

    Sydney, New South Wales, Australia AMP Full time

    Be part of a high performing teamLocation: SydneyInitial 3 months contractThe OpportunityThe Workplace Support & Services Coordinator manages inbound requests from the business. Ideal for those with office management experience seeking to learn in a top CBD location.About the Role:Assign, complete & approve invoices for Work-OrdersBook services using the...

  • Superannuation Specialist

    5 days ago

    Sydney, New South Wales, Australia Commonwealth Superannuation Corporation (CSC) Full time

    Posted: 05/05/2023Closing Date: 21/05/2023Job Type: Permanent - Full TimeLocation: SydneyJob Category: Insurance & SuperannuationCSC is the trusted Superannuation fund for current and former Australian Government and Australian Government Defence Force employees serving our customers with our proud history for 100 years.CSC is a superannuation fund with...

  • Performance & Reward Consultant

    5 days ago

    Sydney, New South Wales, Australia AMP Limited Full time

    **Performance and Reward Consultant**Sydney/Melbourne Looking to be part of a workplace culture that drives business performance Our people are our success, and your opportunity to grow your own success Your contribution to the delivery of annual remuneration processes will be valuedOur RoleReporting to the Performance and Reward Manager, your role is to...

  • Product Manager

    5 days ago

    Sydney, New South Wales, Australia AMP Full time

    Product Manager - Managed Portfolios & InvestmentsIf you live in Australia or New Zealand, you've likely heard of AMP. But at a time when society is changing, we are too. We're now a nimbler business with new leadership and thinking.For us, these are exciting times. There's a real potential for big thinkers to help us redefine what financial services could...

  • Marketing Manager, Amp Bank

    5 days ago

    Sydney, New South Wales, Australia AMP Limited Full time

    If you live in Australia or New Zealand, you've likely heard of AMP. But at a time when society is changing, we are too. We're now a nimbler business with new leadership and thinking.For us, these are exciting times. There's a real potential for big thinkers to help us redefine what financial services could be. And turn our legacy into something even more...

  • Service Owner Payments and Cards

    5 days ago

    Sydney, New South Wales, Australia AMP Full time

    Service Owner Payments and CardsIf you live in Australia or New Zealand, you've likely heard of AMP. But at a time when society is changing, we are too. We're now a nimbler business with new leadership and thinking.For us, these are exciting times. There's a real potential for big thinkers to help us redefine what financial services could be. And turn our...

  • HR Data Analyst

    5 days ago

    Sydney, New South Wales, Australia AMP Limited Full time

    The opportunityAMP believes our people are the most important factor in our success. As a team, People & Culture (P&C) works to create business advantage through our people. The purpose of the HR Data Analyst role is to work across the People function to develop, implement, and maintain the delivery of reporting and actionable data insights to the People...

  • Audit Manager

    5 days ago

    Sydney, New South Wales, Australia AMP Limited Full time

    The opportunityInternal Audit teams' purpose in AMP is to provide the Board and Management with objective assurance and advice, and act as a catalyst for optimising governance and risk management.Internal Audit is an independent function within AMP, reporting functionally to the Board Audit Committee. Assurance work and special purpose reviews are undertaken...

  • Executive Board Assistant

    5 days ago

    Sydney, New South Wales, Australia AMP Limited Full time

    **Executive Board Assistant Work closely with AMP Board & Executive Committee Supportive team environment where you will all work towards a common goal Generous leave options such as purchase leave**About the DivisionLegal and Governance forms part of the Group functions within AMP. The L&G team provides a comprehensive range of support services to all AMP...

  • Manager, Investor Relations

    5 days ago

    Sydney, New South Wales, Australia AMP Limited Full time

    **Investor Relations Manager Opportunity to grow your career in Investor Relations Be part of AMP Transformation and Growth Strategy Work with passionate and committed people every dayAbout the divisionInvestor Relations is an integral part of the Group Office of AMP. With a large investor base of both retail and institutional shareholders, domestically and...

  • Cyber Vulnerability Management Analyst

    5 days ago

    Sydney, New South Wales, Australia AMP Limited Full time

    The Vulnerability Management Analyst role is a business focused, yet hands-on technical role, focusing on vulnerability management identification, and supporting our Compliance and technical teams in successful vulnerability remediation. This includes working with our managed services provider to manage our vulnerability identification tools, monitoring and...