Application Support Analyst

2 weeks ago

Melbourne City Centre, Victoria, Australia Yooralla Full time

Job no: 494317

Work type:
Full - Time (Auto)

Location:
Melbourne CBD

Categories:
Information Technology

Position Description

Application Support Analyst

Division:
Information and Technology Services

Location:
Melbourne CBD

Type:
Full Time

Job reference:494317

Applications close:6 Jul 2023

About Us
At Yooralla, we believe that exceptional customer service starts with employees who love what they do.

Our people are committed to supporting people with disabilities to live the life they choose and obtaining the best possible outcomes for our clients.

We have played an active role in improving public awareness and progressing the nature of disability support in Australia for 100 years.


About the Role

Roles and Responsibilities**:

  • Work with vendor to monitor, manage and resolve Business Applications integration issues and errors.
  • Build reports and dashboards, workflows and other day to day Application administration tasks.
  • Take ownership of user problems and be proactive when dealing with user issues.
  • Identify root cause issues and investigate patterns then suggest/implement improvements to reduce common issues.
  • Responsible for ensuring the internal IT ticket queues are kept up to date and actioned.
  • Assist in planning for the impact of NDIA changes such as pricing uplifts, process amendments and opportunities such as realtime interfacing
  • Coordinate with internal Yooralla Application business owners to assess the impact of proposed changes/upgrades to applicable Integration layer/s
  • Work with the Operations, Community and Shared service teams to work crossfunctionally to gather requirements, build and communicate key insights, identify product opportunities and offer recommendations for future improvements.
  • Support the Digital Applications Manager and wider IT teams by contributing to establishing streamlined processes that support administrative, Jira tickets, development and change management initiatives.
  • Provide guidance & training to improve adoption of solution components across the organisation.
  • Create and maintain system documentation, enhancements and supporting materials, keeping up to date in accordance with IT policies, procedure, and standards.
  • Follow ITIL process and maintain standards and procedures that enhance the operation of the Salesforce Application environment.

Mandatory Requirements

  • Current National Police Record Check
  • International Police Check (if required)
  • Current driver's licence to drive in Australia (if required)

Qualifications
A tertiary qualification (in an information management or business related discipline)

Professional Experience:

  • 3+ years of experience in a similar Application support position
  • Previous experience with Salesforce would be advantageous
  • Demonstrated experience gathering and documenting business requirements
  • Experience working with end users and business stakeholders
  • Demonstrated understanding of industry and product trends and capabilities

Key Knowledge Areas

  • Sound client focused approach and experience in delivering services to a diverse customer base
  • A versatile skillset in working with complex ICT environments.
  • Experience with Confluence and Jira
  • Welldeveloped analytical, problem solving and decisionmaking abilities (a solutionoriented mindset and approach to problem solving)
  • The ability to run workshops, gather requirements and turn these requirements into technical specifications
  • Good understanding of project management methodologies and techniques;

Personal Attributes

  • High level interpersonal and staff management skills
  • High level communication skills both verbal and written;
  • Strong interpersonal skills;
  • Extensive experience in participating in a customer service focused team in a corporate environment
  • Possess a proactive and positive cando attitude;
  • Organised and methodical; and
  • Advanced analytical and problem solving skills.

Working with Yooralla


We employ individuals dedicated to providing quality, sustainable and flexible services, that uphold human rights and create opportunities, empowering individuals to live the life they choose.

Yooralla has a long history of working to build a world where people with disability are equal citizens.

We offer

  • An attractive remuneration package with excellent salary packaging tax benefits
  • Excellent central CBD location
  • Flexible working hours
  • A rewarding career in a growing service sector
  • Supportive team environment
  • The opportunity to work alongside and empower people with disability to reach their maximum potential
  • Ongoing training, team support and professional development

For further information please contact Yogesh Kumar on

More information about working with Yooralla
At Yooralla, you'll work at Victoria's most established and recognised for purpose disability service provider with more than 100 years of

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