Application Analyst

1 week ago

Melbourne, Victoria, Australia Swinburne University of Technology Full time
  • Application Analyst role within Swinburne University
  • Full time, ongoing position at our Hawthorn campus
  • HEW 7 salary + 17% super


About the Role

This job opportunity is within the student domain of the Information Technology – Digital Technology Delivery team at the University. The focus of the student application team is to ensure high availability of application services that support University business processes and serve thousands of staff and students. The team follows Service Management principles and the ITIL framework, covering Incident Management, Problem Management, Change Management, Service Request Fulfilment, and Environment Management. Various application delivery approaches are used, including Software as a Service, Platform as a Service, in-house hosted third-party systems, and in-house developments. The goal is to enhance operational efficiency for staff and provide a top-notch student experience.
  • Application Analyst role within Swinburne University
  • Full time, ongoing position at our Hawthorn campus
  • HEW 7 salary + 17% super


About the Role

This job opportunity is within the student domain of the Information Technology – Digital Technology Delivery team at the University. The focus of the student application team is to ensure high availability of application services that support University business processes and serve thousands of staff and students. The team follows Service Management principles and the ITIL framework, covering Incident Management, Problem Management, Change Management, Service Request Fulfilment, and Environment Management. Various application delivery approaches are used, including Software as a Service, Platform as a Service, in-house hosted third-party systems, and in-house developments. The goal is to enhance operational efficiency for staff and provide a top-notch student experience.

The role involves collaborating with stakeholders and colleagues to enhance the University's applications, analyzing business requirements, supporting user testing, and re-engineering business processes. The position also focuses on delivering exceptional customer service and escalating issues when necessary. As a thought leader in the University, Swinburne IT identifies opportunities to simplify, automate, and transform the University's operations through technology. The Applications function ensures that IT application services support academic and operational functions to enhance operational efficiency and effectiveness. The location of this role is within the University.

The Application Analyst will be primarily responsible for supporting InPlace, amongst other platforms, within the organisation working with stakeholders and other team members to ensure the effective use of the program within Swinburne.

Further information about this role can be found in the attached position description.

About You
To be suitable for this role you will need to have experience in the below key accountabilities:
  • Demonstrated experience in software incident management and problem management including investigation, resolution, and communication
  • Excellent oral and written communication skills
  • A strong customer service orientation with a focus on results and quality of service
  • Ability to work on multiple tasks at any one time while maintaining high quality standards
Qualifications
  • Relevant qualifications and extensive relevant experience; or an equivalent combination of relevant experience and/or education/training
About Swinburne University of Technology
Swinburne Horizon 2025 draws upon our understanding of future challenges. With this new strategic plan, we choose to build Swinburne as the prototype of a new and different university – one that is truly of Technology, of Innovation and of Entrepreneurship, and proud of it. We are committed to a differentiated university proposition in education and research, so that:

• Every Swinburne learner gets a work experience

• Every Swinburne graduate gets a job

• Every Swinburne partner gets a tech solution

• Swinburne is the prototype of global best practice

The achievement of our 2025 moon shots depends on our capacity to work collectively, always, as One Swinburne.

To Apply
Please submit your CV and cover letter addressing your suitability for this position.

To review the Position Description and to apply, please scroll down to the bottom of the page.

If you are viewing this advert from an external site, please click 'apply' and you will be redirected to Swinburne's Jobs website to access the Position Description at the bottom of the page.

Please Note: Appointment to this position is subject to passing a Working with Children Check.

If you are experiencing technical difficulties with your application, please contact the Swinburne Talent Acquisition Team on

Applications Close: Monday 17th June 2024, 11pm

Swinburne offers flexible working options, leave and parenting/carer policies to support work life balance.

Equity and Diversity
Swinburne is a large and culturally diverse organisation and we are proud of our commitment to equity, diversity and inclusion through key initiatives. For further information on all our initiatives visit our Equity & Diversity website.

We welcome and encourage applicants from diverse backgrounds to apply.

We are committed to making the recruitment process fair and equitable for all our candidates. If you have specific accessibility or support requirements please contact

Aboriginal and Torres Strait Islander Applicants
We welcome and strongly encourage applications from Aboriginal and Torres Strait Islander people.

For any support please contact or for more information on our Indigenous strategies please follow the link to our RAP Reconciliation Action Plan

Victoria's Commitment to Action: Improving international student employment outcomes
As a signatory to Victoria's Commitment to Action , Swinburne seeks to remove barriers to international graduate employment. We welcome and encourage applications from international graduates.

We are a 2023 Circle Back Initiative Employer – we commit to respond to every applicant
#LI-SW

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