Services Team Leader

2 weeks ago


City of Parramatta Council, Australia Afea Pty Ltd Full time

Afea Care Services is a leading Home and Disability Services Care provider under the NDIS, Home Care Package and icare schemes, operating across Sydney and Melbourne. We offer services from Home Care support, Supported Independent Living, Support Coordination, Plan Management and Nursing Care to individuals living with a disability or in aged care. Our vision is to be the leading and most trusted care provider in Australia.

At Afea, we have a fun, family-focused culture dedicated to high performance and care excellence. We were awarded the Australian Financial Review's (AFR) top 3 Best Places to Work for four consecutive years (2021 to 2024) and received particular recognition for our culture and commitment to employee wellbeing. We love to celebrate diversity and have a culture that promotes authenticity, purposefulness, responsibility and understanding, as well as a strong commitment to continuous improvement.

Due to our rapid growth, we are seeking an experienced Services Team Leader to join our amazing team. R eport ing to the Operations Manager , you will oversee, empower and manage a team of C are C oordinators, responsible for overseeing the quality and smooth delivery of all services to our clients .

In this role, you will find yourself:

  • Empowering, managing and leading a team of Care Coordinators through regular check-ins and providing feedback to ensure the team meets their KPIs.
  • Overseeing day-to-day operations of service delivery, ensuring that clients are receiving high-quality services.
  • Managing any incidents, escalations or complaints.
  • Ensuring all client service requests are scheduled and carried out effectively.

We are looking for a candidate who possesses the following:

  • Qualifications in Health, Disability, Aged or Community Care.
  • Previous experience in leading a team and maintaining a high level of performance.
  • Previous experience in managing clients and support workers.
  • Understanding of the NDIS and Home Care Packages would be beneficial
  • Excellent communication and relationship building skills.
  • Strong leadership qualities.

What can we offer you?

If you're looking for a place where you can pursue your passion and make a difference, join Afea and you can benefit from:

  • A competitive remuneration package
  • Appreciation, rewards and recognitionprograms
  • Work life balance with flexible work options
  • A focus on employee self-care and wellbeing
  • Friendly supportive team with ongoing support
  • Career growth and developmentopportunities

To Apply:

Apply via this portal or alternatively, email your application to or call Krishna Sen on for a confidential discussion.

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