Desktop Supervisor
2 weeks ago
20/1/202- Great work culture with unbeatable employee benifits
- Join our group of companies which consists of over 700 employees
- Great career opportunity
BBS is part of the wider Burbank Group of Companies, which has over 30 years' experience in the property industry and includes the award winning Burbank Homes.
AndWe're hiring We currently have a spot open for a Desktop Supervisor to join our team based in our Altona office.
In this role, you'll take care of jobs from initial registration to invoicing whilst ensuring all our clients and customers have a positive experience in their dealings with BBS.
A day in the life of your new role:
- Lodging newly received jobs into our workflow system and ensuring relevant approvals from the client are in place
- Updating client portals in accordance with SLAs and handling incoming calls
- Record keeping, maintaining service levels and coordinating minor repair works
- Keeping customers informed regularly and responding to queries with diligence and professionalism
- Liaising with suppliers daily, allocating trades for emergency works and submitting variations
What we need you to bring to the role:
- General understanding of residential building repair gained from a previous role in a similar capacity
- highly advantageous
- A willingness to adapt and be flexible to work demands
- Initiative and strong organisational skills along with an ability to learn new IT systems
- Intermediate Microsoft Office suite experience essential
- Current National police check
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