Construction Manager

2 months ago

Melbourne, Australia Ethos Building & Restoration Full time

We are currently looking for an experienced Construction Manager to join our high performing team in Melbourne. Reporting to the Operations Manager, the Construction Manager is responsible for driving the Ethos culture on site, ensuring the site behaviours of our field supervisors (restoration and construction) and contractors align with our core values. With a focus on delivering an exceptional customer experience, the Construction Manager is also responsible for driving budgetary and timeframe outcomes across all of our construction activities.

**Key Responsibilities**
- Positive management of field supervision and desktop solutions teams to achieve future growth and financial outcomes.
- Lead team and process development to strengthen service delivery, drive innovation, and expand capabilities and market position.
- Drive superior customer service and account management practices throughout the business units to ensure ongoing customer satisfaction and organic revenue growth.
- Ownership of financial and commercial outcomes in line with agreed budgets and growth targets.
- Ensure timely execution of overall project scheduling, and accountability for site activities.
- Oversee & manage relationships with insurers, loss adjusters and other external stakeholders, promoting and protecting Ethos’ interests and continued growth.
- Lead the development of staff for personal growth and plan for staff succession.
- In conjunction with senior management team, develop and implement strategies to improve productivity efficiencies, cost effectiveness and quality service levels.
- Management and overview of Subcontractors and Suppliers, ensuring delivery of quality works.
- Provide proactive support and guidance to the team to ensure adherence and compliance to forecasting, budget control, program time-line updates and company procedures/systems.
- Set clear expectations for the team in alignment with both client requirements and business objectives.
- Proactively monitor weekly and monthly reports / scorecards and provide monthly performance feedback and support for continuous improvement.
- Provide technical support to the team and proactively deal with escalated issues, and responding promptly to stakeholders
- Proactively monitor performance at both individual job and portfolio level, providing direction and guidance, and ensuring issues/behaviours don’t become systemic.
- Review variations prior to submission to client.

**Key Performance Indicators**:
**Proactively oversee and maintain the following**:

- Maintain compliance with safety policies
- Maintain compliance with purchasing policy
- Achieve monthly budget targets
- Achieve project duration by price band targets
- Maintain accuracy of works schedules

**Key Requirements**:

- A proven leader, with the ability to bring safety, leadership, relationship management, communication, resilience, and delivery all together.
- Excellent written and verbal communication skills, with a demonstrated ability to analyse and resolve complex issues.
- A proactive attitude with a high level of initiative, drive and leadership.
- Demonstrated strong analytical and problem-solving skills to deal with issues encountered within a complex environment.
- Ability to manage and prioritise a busy workload with effective diary management.
- Willingness to contribute within a team environment and engage with internal and external stakeholders.
- Results driven and a proven track record of achieving targets.
- Ability to lead, inspire and manage a team.
- Strong financial reporting and forecasting ability.
- A trade background or extensive relevant experience.

**Key Behaviours**:

- Customer Focus: Focus on understanding and meeting the customer's needs. Involves actively seeking information to understand internal and external customers’ circumstances, problems, expectations, and needs.
- Organisational/Time Management: Effectively prioritises work and meets deadlines. Involves allocating time and resources efficiently and effectively, managing multiple assignments or tasks effectively.
- Quality: Consistently produces high quality work. Involves professional presentation of documents, with high level of accuracy.
- Communication/Interpersonal Skills: Communicates clearly and professionally with both internal and external clients. Involves conveying information, both written and verbal, in a clear and concise manner.
- Adaptability: Demonstrates tolerance for uncertainty; responds to changing circumstances by being innovative and altering behaviour to better fit different situations; learn new skills, perform work in different ways; willing to be flexible.
- Teamwork: Works cooperatively with others and build effective working relationships to accomplish common team goals and objectives. Involves understanding team dynamics, fostering collaboration, providing a tangible contribution, and listening and responding to the input of others in a manner that creates an environment o

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