![Affinity Education](https://media.trabajo.org/img/noimg.jpg)
Family Support Consultant
3 weeks ago
What we're looking for:
This position is responsible for supporting our network of childcare centres and families, utilising our existing systems and databases. You'll also be responsible for keeping tabs on our Key Performance Indicators (KPIs) such as customer satisfaction, calls, booking tours and enrolments whilst managing customer feedback and offering the best experiences to our families.
The role:
You will be responsible for:-
- Supporting the centres to convert customer enquiries to bookings, waitlist and/or centre tours
- Maintaining records of all customer interactions using our databases and systems (XAP)
- Selling the benefits of our child care centres to prospective and current families
- Co-ordinating information on behalf of our network of childcare centres
- Monitoring survey feedback to assess the quality of experience families receive
- Promptly responding to enrolment enquiries from prospective families
- Working collaboratively with centres to ensure that occupancy is maximised, records are maintained, and families are serviced appropriately
- Strategising and communicating the types of activity parents could be eligible for in order to boost families approved activity entitlements
- Managing the active opportunity pipeline and ensure the minimisation of stalled leads
- Executing enrolment strategies in line with current promotional strategies or through State, Area or Centre Manager input
- Monitor and track the Customer Feedback system to ensure all inquiries are being handled and resolved by relevant key stakeholders within the appropriate timeframes; and if not met are actioned/escalated to their direct line manager.
About you:
- Provide unparalleled customer support via phone, email, and other communication channels.
- Meet and exceed defined targets and KPIs
- Utilize strong phone contact handling skills and active listening to understand and address customer inquiries and concerns.
- Adapt and respond effectively to a diverse range of personalities and support scenarios.
- Familiarity with various (CRM) systems and willingness to learn
- Build rapport quickly with customers to establish trust and understanding.
- Take a proactive approach to troubleshoot and resolve support issues promptly.
- Demonstrate exceptional verbal and written communication skills with keen attention to detail.
- Analytical and problem-solving skills
- Maintain a sense of humour and positive attitude, even in challenging situations.
- Demonstrate a "can do" attitude and willingness to go above and beyond
- Handle pressure effectively and manage multiple tasks simultaneously with efficiency and accuracy.
- Knowledge of the childcare services industry and relevant legislation (highly desirable)
Benefits:
- Attractive salary package
- Impressive Brisbane CBD office
- Flexible working arrangement
- 50% discount on childcare gap fees
- Fitness and Lifestyle Group memberships
- A professional culture and supportive work environment
- Career advancement opportunities
Why work for Affinity?
Affinity Education Group (AEG) is a leading early education and childcare provider, currently operating more than 230 centres across Australia, and over 5,500 staff. Our goal is to instill a lifelong love of learning in every child who attends our centres in their first five years. We believe all our staff contribute to creating a sense of belonging through cooperation, teamwork, and winning attitudes. In addition, we're dedicated to providing a safe environment for our families, staff and communities through our professionalism and respect for one another.
Who we are:
We offer a professional yet fun environment when interacting with our families, communities, and staff and live by our Affinity Values – Creating Shining Stars, Deliver Outstanding Professionalism, Being Completely Connected, Going Above and Beyond, Living the Team Spirit and Having Serious Fun
Permanent Full-time position, Monday to Friday, 38 hours per week, based in Brisbane (CBD).
Fixed Term Full-time position, Monday to Friday, 38 hours per week, based in Brisbane (CBD).
Feel positive. Feel proud. Make new friends. IT'S YOUR TIME TO SHINE - Apply now
At Affinity, we are dedicated to fostering an inclusive and diverse workplace where every individual is treated with respect and dignity. We believe that diversity enhances our ability to serve the children, families, and communities we support, and we offer equal opportunities in all aspects of employment. Our Safety Commitment prioritizes the safety, rights, and wellbeing of children, as well as the rights and responsibilities of our employees and their families. We are committed to providing a safe and healthy work environment, promoting open communication, and maintaining a workplace that is respectful and inclusive for all.
-
Family Support Consultant
2 weeks ago
Brisbane, Queensland, Australia Affinity Education Group Full timeCareer Opportunities Family Support Consultant Job no: 514207 Work type: Full Time Location: Brisbane Categories: Administration, Call Center & Customer Service, Education & Training What we're looking for:This position is responsible for supporting our network of childcare centres and families, utilising our existing systems and databases. You'll also be...
-
Family Support Consultant
2 weeks ago
Brisbane, Queensland, Australia Affinity Education Group Full timeJob no: 510406Work type: Full TimeLocation: BrisbaneCategories:Why work for Affinity?As one of Australia's fastest growing Early Childhood Education and Care networks, with over 220 centres Australia Wide, we have the experience and support system to allow you to realise your full potentialWe provide all our team members with career progression...
-
Landscape Gardener
2 weeks ago
Brisbane, Queensland, Australia Pro Lawn Consultant Full timeProLawn Consultant is seeking a talented Horticulture/Landscaping Gardener to join our amazing team in the Brisbane Bayside area.ProLawn Consultant is a family run, boutique horticultural company servicing clients in the Brisbane Bayside area. We maintain a multitude of different residential and commercial spaces as well as body corporate facilities.About...
-
Gardener
2 weeks ago
Brisbane, Queensland, Australia Pro Lawn Consultant Full timeJob adWe are looking for a gardener to join us on either a full-time or part-time basis.In this role, you will be responsible for providing gardening services to our clients. This rewarding role will suit applicants who have a love of the outdoors and plants/gardens/lawns.Responsibilities- the use & handling of mowers, whipper snipper, hedge trimmers- plant...
-
Family Support Practitioner
3 weeks ago
Brisbane, Queensland, Australia Aboriginal & Torres Strait Islander Community Health Service Brisbane Limited Full timeIntroduction:About ATSICHS BrisbaneATSICHS Brisbane is a not-for-profit community owned health and human services organisation delivering on the unique health and wellbeing needs of Aboriginal and Torres Strait Islander people in greater Brisbane and Logan. We pride ourselves on providing health and human services, our way - supporting our people and...
-
Family Support Worker
3 weeks ago
Brisbane, Queensland, Australia YCSS Full timeAbout Us:Youth Care Support Services Pty Ltd (YCSS)The Keeping Kids at Home (KKAT) program provides intensive early intervention and family support to children, young people and families who are involved in the child protection system. KKAT work with the Department of Children, Youth Justice and Multi-Cultural Affairs to provide holistic, evidence-based...
-
Brisbane, Queensland, Australia Family Doctor Pty Ltd Full timeWoodford Family Medical Centre – General PractitionerLocated 73kms from Brisbane's CDB and North-West of Caboolture, Woodford Family medicine is an ideal location; close to the city but with the peace and benefits of country and family life. There is something here for everyone.Woodford Family Medical Centre is looking to welcome a part-time or fulltime...
-
Brisbane, Queensland, Australia Family Doctor Pty Ltd Full timeWoodford Family Medical Centre – General PractitionerLocated 73kms from Brisbane's CDB and North-West of Caboolture, Woodford Family medicine is an ideal location; close to the city but with the peace and benefits of country and family life. There is something here for everyone.Woodford Family Medical Centre is looking to welcomea part-time or fulltime GP,...
-
Family Day Care Coordinator
3 weeks ago
Brisbane, Queensland, Australia Excellence In Care Family Day Care Scheme Full timeFamily Day Care CoordinatorExcellence in Care family day care service provides excellence in early childhood education and care by supporting and guiding our educators. Excellence In Care voted national finalist in the 2021 Excellence in Family Day Care Awards for QLD/NT.We are committed to embodying best practices for children, their families and educators....
-
Family Lawyer
2 weeks ago
Brisbane, Queensland, Australia Gorilla Jobs Full timeFamily Lawyer – Advance Your Career in a Dynamic and Caring FirmJoin our client's team as a Family Lawyer and work on exciting, complex cases.2+ years PAE in Family Law Pathway to senior and partnership roles Up to $120,000 salary package (Depending on experience) About the company:Join a renowned team in the legal industry known for their commitment to...
-
Behaviour Support Consultant Beenleigh
3 weeks ago
Brisbane, Queensland, Australia Lifestyle Solutions Full timeAn exciting and challenging role exists for a Behaviour Support Consultant to join our Child & Family Services team in Queensland. Permanent Full-Time $85,000 p.a. + super + sal pkg Beenleigh office, and travel throughout Qld and SA Hybrid working options availableThe role Provide positive behaviour support for children & young people in out of home care...
-
Disability Support Worker
2 weeks ago
Brisbane, Queensland, Australia Scenic Support Full timeWe are looking for a casual Disability support worker on a casual basis Sunday-Thursday for 4 hours a day in the Newmarket area. The duties will include support with community access and helping to maintain jobs around the home. Previous experience. Mental Health training. Certificate 3 individual support or higher. Informed with trauma.Company...
-
Area Administration Assistant
2 weeks ago
Brisbane, Queensland, Australia Family Centered Support Services Full timeRespect | Integrity | Quality | Engagement | Emotional Intelligence About us Here at Family Centered Support Services, we deliver a range of services to Children, Young People and Families ranging from Respite, In-Home Support and Residential Out-of-Home Care. We believe kids belong with their families whenever it is safe and possible and work closely with...
-
Family Lawyer
3 weeks ago
Brisbane, Queensland, Australia Gorilla Jobs Full timeClear pathway to senior and partnership rolesUp to $160,000 salary package (DOE)Regular performance-based rewards & genuine career progressionFamily Lawyer – Guided Career Path with Mentorship and High Earning PotentialJoin our client's team as a Family Lawyer and accelerate your career with structured mentorship, rewarding opportunities, and a salary of...
-
Casual Family Support Worker
3 weeks ago
Brisbane, Queensland, Australia Employment Hero Full timeAbout Us:Youth Care Support Services Pty Ltd (YCSS)The Keeping Kids at Home (KKAT) program provides intensive early intervention and family support to children, young people and families who are involved in the child protection system. KKAT work with the Department of Children, Youth Justice and Multi-Cultural Affairs to provide holistic, evidence-based...
-
Sales Support Manager
2 weeks ago
Brisbane, Queensland, Australia Casella Family Brands Full timeWho are we? Step into the world of [yellow tail], the global sensation from family-owned Casella Wines As the fastest-growing imported wine in US history, [yellow tail] pours over 2 million glasses worldwide every day Be part of one of Australia's largest wine processing dynasties. About the role Are you a dynamic, service-minded go-getter? We're looking for...
-
Support Worker
3 weeks ago
Brisbane, Queensland, Australia Think Positive Support Full timeAre you ready to join the Think Positive Support Family?Should you be available for an immediate start, and tick all the criteria then please go ahead and applyDo you want to make a meaningful difference?Think Positive is one of Australia's leading staffing agencies for Disability Support Workers. We work in closely with our Disability Clients across the...
-
Support Worker
3 weeks ago
Brisbane, Queensland, Australia Think Positive Support Full timeDo you want to make a meaningful difference?Think Positive is one of Australia's leading staffing agencies for Disability Support Workers. We work in closely with our Disability Clients across the South & Northside of Brisbane, and promote a fun but positive work environment where carers can make a positive difference.Working with the Think Positive Family...
-
Customer Support Consultant
3 weeks ago
Brisbane, Queensland, Australia RPMGlobal Holdings Limited Full timeAbout the RoleRPM is seeking an experienced Customer Support Consultant to provide technical and functional support services for our data intelligence platform, MinVu. This is a permanent full-time role based in our Brisbane CBD headquarters.The Customer Support Consultant will be responsible for investigating and resolving MinVu support cases. MinVu is...
-
Ongoing Support Consultant
2 weeks ago
Brisbane, Queensland, Australia APM Full timeWorking for APM as the Employment Consultant who specialises in Ongoing Support could be your opportunity to give something back & help others reach their goals and aspirations. This role will be based and will be working across our North Brisbane region.Am I suited to being an Ongoing Support Consultant with APM?Are you a passionate Employment Services...