Policy Manager

2 weeks ago

Sydney, New South Wales, Australia Australian Financial Complaints Authority Full time

Policy Manager - Regulatory, Policy and Research As a financial ombudsman, we are a for-purpose organisation that provides a free service for individuals and small businesses.

We listen to and work with our customers and their financial firms to find solutions to complaints which have gone unheard or unresolved.

This is your opportunity to make a difference.
About the opportunity The role of Policy Manager – Regulatory.
Policy and Research is a rare opportunity to influence material outcomes for Australian consumers.

In the role, you will assist the EGM and the RPR team in developing and implementing AFCA's regulatory and policy strategy by liaising and working closely with senior leaders to identify and articulate AFCA's vision and strategy to deliver a world class Ombudsman service.

You will lead the team preparing high quality policy submissions and will embed robust processes to ensure that AFCA submissions are consistent, evidence-based and strategic.

You will identify the priority issues for AFCA to engage with, in consultation with senior leadership, and you will actively identify and manage issues as they arise.

You can expect to cover a spectrum of policy and law reform issues across the whole retail financial services jurisdiction from insurance, credit, superannuation, investments and advice to scams, payments and cryptocurrency.

This role requires curiosity, strong collaboration and excellent relationship-building skills.

You will liaise with internal leaders and teams, industry and consumer stakeholders in addition to Treasury and key regulators including ASIC and APRA.

You will be proactive and engaged with broader financial system developments.

About you To be successful in this role, you will need: Senior experience in a regulatory or policy role, preferably in financial services.

Knowledge of relevant financial services legislation and industry standards and of external dispute resolution and AFCA's role in the consumer redress framework.

Senior experience in managing complex regulatory and policy projects, including managing consultation, engaging with stakeholders, exercising judgment, and delivering feedback.

Excellent oral and written communication skills and a proven track record in establishing and maintaining internal and external relationships.
Strong leadership skills with the ability to motivate teams and foster collaboration, curiosity and learning.
Strong strategic thinking capability and a pro-active approach to problem solving. What's on offer BOSS Best Places to Work 2024 –credited for its culture, engagement and flexible working arrangements.

Employer of Choice Public Sector and NFP – Australian HR Awards 2023 Accredited as a Family Friendly Workplace Hybrid working from home and our state-of-the-art office and facilities designed for collaboration, and wellbeing.

We work flexibly at AFCA and encourage you to talk to us about how this role can be flexible for you.

Progressive andinclusiveleave entitlements, including flexible public holiday leave, women's health leave, 18 weeks paid parental leave, sorry business leave, early and advanced pregnancy loss leave, paid gender affirmation leave, extra personal leave and paid time off over Christmas.

Plus, study leave to support your professional development. Not For Profit salary packaging benefits. Life at AFCAOur people are at the centre of everything we do.
We live and breathe our cultural qualities, which shape how we behave and how we engage with our customers.

At AFCA, you will truly feel the difference of working at an organisation which supports people of all backgrounds, experiences, and identities to thrive.

Our consistently high employee engagement results reflect that AFCA is a truly great place to work and a place where people can contribute, belong and flourish To apply Don't meet every single criterion but feel you have the attributes to be successful in this role? If so, then we encourage you to apply.

We strive to provide a recruitment experience that is fair, inclusive and accessible.
If you have any specific requirements, please reach out to the recruiter who is managing this process.
In the interests of transparency, we kindly ask that you advise your leader when applying for this role.

For more information regarding this opportunity, please connect with Maggie Pileggi in the Recruitment team

The Australian Financial Complaints Authority (AFCA) is the one-stop-shop for consumers and small businesses with a complaint about banking, credit, insurance, superannuation, investments and advice.

We provide fair, independent and effective solutions for financial disputes.
Established in 2018, AFCA is Australia's only ombudsman service for the financial services sector.

We work with consumers, small businesses, industry, regulators and Government, to raise standards and reduce financial disputes through innovative solutions, education and communication.

We deliver to the Australian community services that are easy to use, free for complainants, efficient, timely and impartial.

The Australian Financial Complaints Authority (AFCA) is the one-stop-shop for consumers and small businesses with a complaint about banking, credit, insurance, superannuation, investments and advice.

We provide fair, independent and effective solutions for financial disputes.
Established in 2018, AFCA is Australia's only ombudsman service for the financial services sector.

We work with consumers, small businesses, industry, regulators and Government, to raise standards and reduce financial disputes through innovative solutions, education and communication.

We deliver to the Australian community services that are easy to use, free for complainants, efficient, timely and impartial.
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