Knowledge Lead

1 week ago

Melbourne, Victoria, Australia Latitude Financial Services Full time
Let's look at this opportunity.

Rare opportunity to join the Shared Services team. Due to an internal promotion, we are looking for our next Knowledge Lead.


The Learning & Knowledge Team play a critical role in supporting the Head of Shared Services, Operations Management and the Operations Leadership Team in the ongoing execution of strategic and operational plans and delivery against goals, objectives and outcomes.


Our Knowledge Lead guides and coaches 3x Knowledge consultants and together they maintain a holistic overview of business as usual (BAU) change activities and change initiatives arising from projects/significant transformation programs.


Our team is 'Customer Obsessed' - we are always thinking about both internal and external customers and how we can provide the best experience for both.


Some key responsibilities:

  • Own and optimise the knowledge management function. Focus on relevance, reducing duplication and complexity to enhance both the customer and employee experience.
  • Manage and maintain Mercado & Zendesk systems (our knowledge management system ecosystem) ensuring all content is accurate post BAU/project changes to support front line staff.
  • Own the policies and procedures change process:
  • Perform periodic policy and procedure reviews, highlighting policies and procedures that are out of date, are duplicative, confusing etc.
  • Liaise with business leaders to rectify
  • A solid understanding of each department's internal rhythms and structure is required so a tailored approach can be performed.
  • Provide monthly reporting on Policy and Procedure volumes and enhance reporting capabilities to provide insights on employee intranet behaviour.
  • Participate and represent Operations in a consultant capacity at key working group/project meetings. Act as an advisor to business and project leaders on large scale BAU change initiatives to ensure content adheres to approved business, compliance and risk requirements as well as Latitude tone of voice guidelines.


Key to success in this role is the ability to keep current with industry trends related to knowledge, learning and change management, providing thought leadership on how we continue to evolve our approach.

Let's look at you.


There is a lot going on in this role, so its no surprise we require someone with the ability to meet strict deadlines; using negotiation and influencing skills to ensure we deliver on time, coupled with resilience and the ability to remain calm under time pressures.


A few other things we require:

  • Considerable amount of experience in a knowledge management or change environment.
  • Demonstrable experience partnering and working with different business stakeholders, functions and systems in financial services.
  • Technical Knowledge covering:
  • Microsoft Office Skills
  • Word, Excel and PowerPoint
  • Online content management system
  • SharePoint and WordPress
  • Understanding of different learning and communication styles and knowledge management principles
  • Extensive experience in scoping new work and understanding end user impacts.


As our team is geographically dispersed this role requires strong self-management including planning, prioritising, organising, and time management skills, you must be comfortable operating independently and/or collaboratively with other.

Sound like you?


That's a good sign In return for your energy and ideas, we offer a flexible working environment and great compensation.

We always support a safe, healthy, engaging, and productive working environment for all employees and workers, whether that be in your home and office, or a combination of both.

We're Latitude, partners in money


Latitude may seem like the new kid on the block, but it's taken us almost a hundred years to become an overnight success.

Digital payments, cards, loans, and insurance is what we offer - but what we really are is a platform that helps people shop and live better.

Always living and breathing our values.

Act Right, Show Care, Be Curious.- Successful applicants will be required to complete a background check (including criminal history and bankruptcy check) prior to commencement of employment.

Only open to Australian or New Zealand Permanent Residents or Citizens._

  • Knowledge Lead

    1 week ago

    Melbourne, Victoria, Australia MinterEllison Full time

    SummaryWe have an exciting opportunity for an experienced Commercial Litigation Lawyer to join our internally-facing Knowledge & Expertise team as a Knowledge Lawyer for our Disputes, Competition & Insurance Line of Business.About the Role and TeamThe firm's Knowledge & Expertise team sits within our broader Digital group, supporting the Firm's business...

  • Knowledge Bank Lead

    1 week ago

    Melbourne, Victoria, Australia City of Melbourne Full time

    Commencing early Jan 2024, contract until 14 Jan 2025**:- Great employee benefits:- $115,824 plus 11% Superannuation Situated on the traditional lands of the Bunurong Boon Wurrung and Wurundjeri Woiwurrung peoples of the Kulin nation, Melbourne has long been considered one of the world's most liveable and prosperous cities and a thriving, successful example...

  • Knowledge Management Lead- Legal Operations

    1 week ago

    Melbourne, Victoria, Australia CSL - Australia Full time

    The OpportunityThis is a Manager level role. Reporting to the Global Head Legal Operations, you will develop and implement strategies to capture, manage, and share legal knowledge across the organization. Your role will ensure that our legal team operates efficiently and remains up to date with the latest legal trends, technologies, and best practices.The...

  • Group Knowledge Manager

    1 week ago

    Melbourne, Victoria, Australia LittlePay Full time

    We're Littlepay - a growing fintech headquartered in Melbourne with operations in the UK, EU, LATAM, USA, and more recently, Australia. Our payments platform enables our customers to pay for public transport using any payment card, mobile wallet, or wearable device. Processing over 100 million transactions in 13 countries and continuing to expand globally,...

  • Senior Manufacturing Knowledge Engineer

    1 week ago

    Melbourne, Victoria, Australia MatchaTalent Full time

    This role requires candidates to permanently relocate to Dhahran, Saudi Arabia.About the CompanyThis company is involved in the exploration, production, transportation, and sale of crude oil and natural gas.Segments:Upstream: Crude oil, natural gas, and natural gas liquids exploration, field development, and production.Downstream: Refining, logistics, power...

  • Head of Collaboration and Knowledge and Microsoft

    1 week ago

    Melbourne, Victoria, Australia KPMG Full time

    At KPMG we work flexibly. A key enabler of our Modern Workplace is our Collaboration and Knowledge team who allow our colleagues to deliver great client outcomes from any location - be it in the office, at our client's sites or at home. The strategic road map for collaboration and productivity tools is continuously evolving and we work hand in hand with our...

  • Head of Change, Knowledge Management

    1 week ago

    Melbourne, Victoria, Australia NAB - National Australia Bank Full time

    Work type: Permanent Full timeLocation: VIC- Melbourne CBD Recognised as a top #3 employer on the 2023 LinkedIn Top Companies list to grow your career. Time to make an impact within our enormous digitisation & transformation agenda Come and join Australia's #1 Business Banking making a real differenceIt's more than a career at NAB. It's about more...

  • Business Services Manager

    1 week ago

    Melbourne, Victoria, Australia Lead Group Full time

    A business advisory firm, renowned for delivering excellent services to clients across Australia, is currently seeking an experienced Accountant to serve as Manager for its growing Business Services Division in Melbourne. By joining the team, you will have the opportunity to work alongside experienced people and develop a unique blend of taxation, management...

  • Account Manager

    1 week ago

    Melbourne, Victoria, Australia Lead Group Consultancy Full time

    Acidulants, natural antimicrobials, enzymes, fibres, flavours Hydrocolloids, modified starches, natural colours, vitamin premixes Spice oleoresins, seasonings, and an array of specialty ingredientsThe Compnay:Our client, a leading supplier of high-quality food ingredients, is seeking a motivated and experienced Account Manager to join their team in...

  • Key Account Manager Food Ingredients Raw Materials

    1 week ago

    Melbourne, Victoria, Australia Lead Group Consultancy Full time

    The Company:Our client is a leading supplier of Raw Materials and is known for their expertise in the food and health industry. They are currently seeking a Key Account Manager to join their thriving team in Melbourne. Working from a home office.The Role: You will play a crucial role in identifying and securing new business opportunities, as well as...

  • Account Manager

    1 week ago

    Melbourne, Victoria, Australia Lead Group Consultancy Full time

    Evolve with a market leader Maintain existing accounts whilst growing portfolio Plan and implement sales strategies to covert sales ordersThe Company:My client service the Australian Plastics and Rubber Industry providing highly experienced and comprehensive support to our customers with a focus on creating solutions for their clients. Due to growth, they...

  • Business Services Manager

    1 week ago

    Melbourne, Victoria, Australia Lead Group Consultancy Full time

    Providing tax planning and business advisory services to clients Salary package commensurate with experience Structured training events and development opportunitiesA business advisory firm, renowned for delivering excellent services to clients across Australia, is currently seeking an experienced Accountant to serve as Manager for its growing Business...

  • Bd Specialist

    1 week ago

    Melbourne, Victoria, Australia Lead Group Consultancy Full time

    Company:A well-established company known in manufacturing and distribution of compressed gases and cryogenic liquids to almost all industries, ranging from heavy industry and manufacturing, to healthcare and specialty users such as laboratories. Now seeking the assistance of a Business Development Specialist to join their thriving team in Melbourne to focus...

  • Insolvency Manager

    1 week ago

    Melbourne, Victoria, Australia Lead Group Consultancy Full time

    Looking for an interesting career using strong financial analytical? Someone who does both Corporate and Personal Insolvency With 46 years experience in Insolvency, Insolvency or Chartered AccountancyInsolvency ManagerOne of our clients is looking for an Insolvency Manager based in Melbourne. In addition to being an integral part of their team, you'll have...

  • Customer Service Officer

    1 week ago

    Melbourne, Victoria, Australia Lead Group Consultancy Full time

    Location: Altona, Australia Warehousing, Transport and DG Dynamic team environmentMy client, a dynamic organization in Altona, is seeking a dedicated Customer Service Officer to join their team. Reporting to the Site Manager, this role plays a pivotal part in delivering exceptional service to our valued customers.Key Responsibilities: Customer Service...

  • Restructuring Assistant Manager

    1 week ago

    Melbourne, Victoria, Australia Lead Group Consultancy Full time

    Looking for an interesting career using Restructuring accounting skills? Flexible working options for a more balanced approach to life With 46 years experience in Insolvency, Restructuring and Chartered accountancy**Restructuring Accounting Assistant Manager**One of our clients is looking for an Insolvency and Restructuring Assistant Manager based in...

  • Deployment Lead

    1 week ago

    Melbourne, Victoria, Australia AGL Energy Full time

    As the needs of our customers change, so do we.At AGL, we believe progress is powered by our people.If you're set on making real change for tomorrow, we have the scale, resources and ambition to get it started today.Now's an extraordinary time to work with us. We're taking the lead on renewables and expanding our products to make them more sustainable,...

  • Analytics Lead

    1 week ago

    Melbourne, Victoria, Australia FourQuarters Full time

    Opportunity to partner with senior leadership team Must have experience working in Azure and onprem Microsoft environment Previous team leadership experience essentialAnalytics Lead required to lead a team in the build and enhancement of a data function within a well-known health organisation.Responsbilities:- building and managing a team of BI and Data...

  • Lead Developer

    1 week ago

    Melbourne, Victoria, Australia Bunnings Full time

    At Bunnings, you'll make a positive difference to our business and beyond.Bunnings is the leading retailer of home improvement and lifestyle products in Australia and New Zealand and a major supplier to project builders, commercial tradespeople and the housing industry.Operating from a network of stores, trade centres, frame and truss sites, and online,...

  • Lead Engineer

    1 week ago

    Melbourne, Victoria, Australia Textron Aviation Full time

    Lead Engineer - Essendon( Job Number: Textron Aviation has been inspiring the journey of flight for nine decades through the iconic and beloved Cessna and Beechcraft brands. We are passionate advocates of aviation, empowering people with the freedom of flight. As you join our legacy as a global leader in private aviation, you'll have opportunities to try...