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Knowledge Bank Lead

3 months ago


Melbourne, Victoria, Australia City of Melbourne Full time

Commencing early Jan 2024, contract until 14 Jan 2025**:

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Great employee benefits:

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$115,824 plus 11% Superannuation

  • Situated on the traditional lands of the Bunurong Boon Wurrung and Wurundjeri Woiwurrung peoples of the Kulin nation, Melbourne has long been considered one of the world's most liveable and prosperous cities and a thriving, successful example of multiculturalism and diversity. At the heart of this is the City of Melbourne, a proud organisation positioned to excel as a leading capital city by delivering what matters most to those who work, live, study, visit and invest here._
  • Together we make a difference, together we are _

_Team Melbourne._

How this position will Make the Difference to City of Melbourne


The Knowledge Bank Lead is responsible for the strategic development and rollout of the Knowledge Bank, a dynamic neighbourhood-based knowledge system, in collaboration with the Manager Strategy and Projects.

The Knowledge Bank will captures community feedback, ideas and experiences at the neighbourhood level from across the organisation.

It supports City of Melbourne in developing a deeper understanding of community strengths, needs and aspirations to drive better investment and outcomes for community.


The Knowledge Bank is a core function of the Community Development Branch and this senior role will lead and implement policies, systems and processes to gather, analyse and use community voice knowledge at City of Melbourne, including creation of actionable, data-driven insights to inform decision making at all levels of the organisation.

This role will work closely with the City Data Branch to continue to grow and evolve the capability of the Knowledge Bank through emerging technologies and capability.


You can bring

(Selection criteria)

  • Analytical, negotiation and problem solving skills including understanding of the complexities of working with diverse communities.
  • Excellent written, interpersonal and verbal skills, including the ability to translate complex data and information into clear and concise insights and reports.
  • Excellent relationship management skills, including the capacity to work in a dynamic team environment and collaboratively across multidisciplinary groups.
  • Demonstrated experience leading a research, knowledge management or data system project, including managing stakeholders.
  • Demonstrated experience in developing and managing an online data system, including experience in data analysis and reporting.

The Knowledge Bank Lead will ideally possess the following;

  • Tertiary qualification and/or relevant experience in social sciences, knowledge management, data communications or a similar field.
  • Ability to be flexible, adaptable and innovative within a changing environment.
  • Proficient skills in qualitative and quantitative data analysis, interpretation and visualisation, including experience using tools such as Excel, Power BI, NVivo and GIS.
  • Sound understanding of community development, engagement or stakeholder management. Experience desirable.


By joining us, you will become part of a remarkable team who work in a constructive and inclusive culture to shape the future of this city.

Together, we champion difference, celebrate achievement and recognise positive impact.

To view the physical requirements of this position, please see below under Position Information.

What we can offer you...
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Career / Self-Development & Leadership Programs:

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Paid Volunteer Leave:

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Optional ADO available:

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Up to 20 Weeks Paid Parental Leave:


  • Wellbeing Initiatives, Employee Assistance Program (EAP) and CoM Unity Employee Benefits:
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MYKI Commuter Club Pass and more...

How to apply
- attach your resume
- attach your cover letter, addressing selection criteria (no more than two pages)

Please address your covering letter to Lainie Berke - (Acting) Manager Strategy and Projects

Applications will be accepted up until

11:45pm, Sunday 26th November 2023
City of Melbourne conducts a safety screening process for all employees including a Police and Working with Children Check. For information about the broader collection and use of personal information by the City of Melbourne, please refer to our Privacy Policy