Assessment Officer, Regional Services

2 weeks ago

Gold Coast, Queensland, Australia Queensland Building and Construction Commission Full time

ABOUT US:


Queensland Building and Construction Commission (QBCC) is a Queensland Statutory Authority established to regulate the building industry and ensure maintenance of proper building standards and remedies for defective building work.

QBCC also serves to educate, protect, and support the community and the industry via licensing and registers, education, dispute resolution and adjudication, and enforcing compliance.


ABOUT YOUR ROLE:

In this role you will:

  • Process insurance and dispute management matters in accordance with delegation including managing cases of a complex nature.
  • Undertake performance audits of contractors and certifiers and undertake investigations of breaches of legislation administered by QBCC, and prepare reports/recommendations for action.
  • Undertake research for cases and projects.
  • Represent the QBCC in promotional and educational activities.
  • Represent the QBCC in hearings before the tribunal and courts as required.
  • Participate in planning and change management activities making recommendations for improvements.
  • Gather industry intelligence to ensure proactive service delivery.
  • Undertake general administrative duties and support communication across the QBCC networks.
  • Provide exceptional customer service to all staff of the Commission and external customers.
  • Manage cases using research, decisionmaking, planning and report writing skills.
  • Apply, interpret and provide advice on and implement legislation and policy.
  • Use communication and problem solving techniques to achieve innovation and deliver and promote quality customer service.
  • Contribute to the team to achieve outcomes and effective work relationships.
Employment to this role will be contingent on the satisfactory outcome of a check of recorded criminal history.

We are committed to building inclusive cultures in the Queensland public sector that respect and promote human rights and diversity.

For further information about the role please refer to the Role Description.
Applications to remain current for 12 months.

Job Ad Reference:
QLD/468632

Advertising closes Monday 13 February 2023

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