Customer Service Officer

1 week ago

Gold Coast, Queensland, Australia TAFE Queensland Full time
About TAFE Queensland
TAFE Queensland is proud to be the largest and most experienced Vocational Education and Training provider in the State.

For more than 140 years, TAFE Queensland has delivered practical and industry-relevant training to provide students with the skills and experience they need to build lifelong careers.

We have recently been named the State Winner of the 2021 Large Training Provider of the Year at the prestigious Queensland Training Awards.

Our training is delivered to students and apprentices on-site, online, in the workplace, or on-campus to give people the skills they need to enrich their communities, support their industries, and strengthen their local economies.

By working at TAFE Queensland, you can be part of a highly experienced workforce closely connected with their industries and dedicated to delivering best practices and innovative training.

Your Opportunity

As the Customer Service Officer you will be responsible for:

  • Providing accurate information to prospective and existing clients, to sell and on-sell the Region's programs and services, complete enrolments and receipt payments.
This position reports to the Manager, Customer Service
This is a Temporary, Full-Time opportunity, to 30 June, 2023 unless otherwise determined.

The position will be based primarily at the Southport Campus however you may be required to perform work at other TAFE Queensland campuses.

Key Responsibilities

  • Represent TAFE Queensland Gold Coast as the first point of contact for clients.
  • Process student enrolments using various payment options.
  • Maintain knowledge of TAFE Queensland Gold Coast products and services.
  • Ensure all relevant records are uptodate and accurate.
  • Contribute to the collective achievement of service level agreements and targets.
  • Undertake research and development on matters relating to business functions.
  • Ensure day to day activities align with business operations.
  • Contribute to improvement in business processes and practices.
  • Model and actively promote an ethical and safe work environment that supports a culture of zero harm and best practice regarding health, safety, wellness and sustainability.
How you will be assessed
The ideal applicant will be someone who has the following key capabilities:

  • Extensive knowledge or ability to rapidly acquire extensive knowledge of TAFE Queensland Gold Coast products, services and operations
  • Demonstrated achievement in a customer service/call centre environment.
  • Demonstrated ability to provide prompt and professional client service by building and sustaining positive relationships, resolving conflict and solving problems.
  • Proficiency in the use of Microsoft Office and other relevant specialist software packages.
  • Displays the initiative, attitude and ability to thrive within a dynamic, challenging and changing environment.
Additional Information

  • You will be required to sign up to government databases where personal information is uploaded and retained by government agencies (e.g. identity verification to access government systems).
  • You may be required to travel and work across the TAFE Queensland Gold Coast Region.
  • Please be aware that during peak business periods, leave restrictions will apply.
How to apply

  • A detailed resume;
  • A cover letter that outlines your known skills, abilities, knowledge and experience in response to the "How you will be assessed" criteria above (maximum of 2 pages in total; and
  • The contact details for two referees (one of whom is your current supervisor)

Closing date: 9:00am, Friday 03 February, 2023.

Job Reference Number:
TQ2023-55

For further information, please contact:

Alanna D'Agostino, A/Manager Customer Service
This work is licensed under a Creative Commons Attribution 3.0 Australia License.

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