Client Service Officer

1 week ago

Gold Coast, Queensland, Australia Office of Industrial Relations Full time

Workplace Health and Safety Queensland (WHSQ) is responsible for working with industry, unions and the community to improve work health and safety outcomes in Queensland.

WHSQ works with industry and the community to build positive safety cultures and build safety capability, investigate workplace fatalities and serious injuries and where necessary uses enforcement and prosecution as targeted responses.

WHSQ employees work as mobile and flexible teams from locations across Queensland within dedicated investigation, compliance or business engagement streams.

Our offices cover North and Central Queensland; Brisbane and Sunshine Coast; South West Queensland and Gold Coast.

Your contribution:


As the Client Service Officer, you will work as part of the administration team for the Compliance and Field Services directorate of Workplace Health and Safety Queensland (WHSQ).

The Client Service Officer will work within a small administration team lead by the Regional Coordinator, to provide support to the Regional Director, Regional Management Team and Inspectorate staff.

The position is located at the Robina office within the Southwest Gold Coast Region and at times administration assistance is provided to other offices within the region as required.


Key responsibilities include:

  • Assist with management of Fleet vehicles including rotation of fleet to maximise efficiencies, arrange repairs and maintenance, enter data into the online In Vehicle Monitoring System (IVMS). Prepare reports and update spreadsheets for management;
  • Maintain and retrieve information necessary to efficiently provide the delivery of WHSQ services, including accessing and maintaining data held in the online databases (CISR);
  • Preparation of documents requested under Right to Information and Memorandum of Understanding legislation;
  • Booking of travel through the online QTravel system and preparation of pre and post travel documentation;
  • Assist in the purchasing and issue of goods and services in accordance with delegated authorities and in compliance with Departmental Purchasing Policy;
  • Preparation of Petty Cash, CabCharge vouchers and monthly reconciliation; and
  • Actively participate in the promotion of a discrimination free workplace culture that values equity and diversity.

How you will be assessed:


We'll assess your suitability for this role by looking at what you've done previously - the knowledge, skills and experience you've built, your potential for development and your personal qualities.


We'll consider how well you:

  • Display sound knowledge of operating functions and general office procedures.
  • Demonstrate a high level of interpersonal skills with a proven client focus, including the ability to liaise and negotiate with a broad range of clients at all levels within the public and private sectors;
  • Demonstrate the ability to provide support in a broad range of office systems and information technology and the ability to implement improvements; and
  • Demonstrate organisational skills and the ability to provide project and administrative support including the ability to manage work priorities, meet deadlines and work as a team member under mínimal supervision.
Applications to remain current for 12 months.
This work is licensed under a Creative Commons Attribution 3.0 Australia License.

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