Student Grievance

1 week ago

Greater Adelaide SA, Australia The University of Adelaide Full time

(HEO7) $95,017 to $106,270 per annum plus an employer contribution of up to 17% superannuation.

Full time - Fixed Term for 19 months.


Exciting opportunity to work in Student Affairs, part of the Student Life team who focus on delivering efficient and responsive student services that contribute to the overall student experience.


Working in Student Affairs and under limited direction, the Student Grievance and Conduct Advisor provides an advisory and complaints resolution service to the University community in relation to student complaints and appeals, and supports the management of student misconduct.

In this position you will review and assess reported incidents concerning student behaviour, work with stakeholders to address matters, and support misconduct referrals under the Student Misconduct Rules.

You will provide guidance on University complaint processes, assess student appeals for grounds, negotiate outcomes, and refer students to appropriate University support services.


The position also provides advice to Schools and Faculties, requiring a high degree of knowledge and sensitivity in the interpretation of a range of University policies and procedures.

Student Grievance and Conduct Advisors prepare annual and ad hoc reports and make recommendations on identified issues.

To be successful you will need:

  • Substantial experience in providing advice and support on organisational policies and procedures.
  • Highlevel verbal and written communication skills, with experience in preparing reports.
  • Ability to analyse data, determine trends and make recommendations to address identified gaps and risks.
  • Welldeveloped interpersonal communication skills, with experience in coordinating key stakeholders.
  • Demonstrated experience in responding professionally to complex customer requests and managing conflict.
  • Knowledge of University of Adelaide policies and procedures relating to student matters.
**This position requires a valid Working with Children Check.

Enjoy an outstanding career environment
The University of Adelaide is a uniquely rewarding workplace.

The size, breadth and quality of our education and research programs - including significant industry, government and community collaborations - offers you a vast scope and opportunity for a long, fulfilling career.


It also enables us to attract high-calibre people in all facets of our operations, ensuring you will be surrounded by talented colleagues, many world-leading.

Our work's cutting-edge nature - not just in your own area, but across virtually the full spectrum of human endeavour - provides a constant source of inspiration.


Our culture is one that welcomes all and embraces diversity consistent with our Staff Values and Behaviour Framework and our Values of integrity, respect, collegiality, excellence and discovery.

We firmly believe that our people are our most valuable asset, so we work to grow and diversify the skills, knowledge and capability of all our staff.


We embrace flexibility as a key principle to allow our people to manage the changing demands of work, personal and family life.

In addition, we offer a wide range of attractive staff benefits

These include:

salary packaging; flexible work arrangements; high quality professional development programs and activities; and an on-campus health clinic, gym and other fitness facilities.


Learn more at:

Your division's broader role
The Division of Academic and Student Engagement drives the University's strategic activities in relation to learning and teaching. This includes ensuring all Adelaide students have a quality experience, and investing in our academic staff's professional development.

Learn more at:

If you have the talent, we'll give you the opportunity. Together, let's make history.


Please ensure you submit a resume and upload a document that includes your responses to all of the selection criteria no more than 750 words for the position as contained in the position description.

Applications close 11:55pm, Monday 22 April 2024.

For further information

For a confidential discussion regarding this position, contact:

Michael Physick
Manager Student Affairs

You'll find a full position description and/or selection criteria below: _(If no links appear, try viewing on another device)_

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