Guest Relationship Executive

2 weeks ago

Sydney, New South Wales, Australia Veriu Full time
Posted: 10/05/2024

Closing Date: 10/06/2024

Job Type:
Permanent - Full Time

Location:
Sydney Metropolitan

Job Category:
Sales, Revenue & Marketing

We are Veriu Group (pronounced 'Very You')
Our brands come from humble beginnings and a passion for connecting travellers to the local authenticity of a location.

We aim to bring people together in new ways, to create lifelong travel memories that can't be found in a guidebook, and to help people discover the true experience of a place.


Through our brands Punthill Apartment Hotels and Veriu Hotels & Suites, we operate 21 hotels across Australia and have over 35 years of brand history.

Our ambitious plan to operate 80 hotels by 2030 becomes closer this year with numerous new hotel openings across the country, and this means we're well on our way to achieving our mission of becoming the largest Australian-owned apartment hotel operator.

Our people are incredible because they're empowered to be themselves. We're not about hierarchy or rigid structure. Instead, we create an environment where people can make decisions, feel supported and access unlimited opportunities for growth.

Our values of Relationship-Focused, Integrity, Personal Growth & Ownership Mindset guide our actions and decisions, and are what our diverse culture is all about.

Now is the perfect time for like-minded people to join our expansion journey. If you're looking for a meaningful role that can make a serious impact, within a culture that allows you to be truly you - you've found us and we can't wait to hear from you

Welcome to Veriu Central
Welcome to Veriu Central, accommodation in Sydney where old-world style meets modern beginnings.

Embracing our unrivalled location, we've uncovered the eccentric character of Wentworth House to create much more than just a hotel.

Surrounded by eclectic cafes, emerging designers and newfound art houses, our central Sydney hotel places you right in the cultural heart of the city.

A place you can explore Sydney as it steps proudly into a new and diverse era.

  • 112 keys
  • Central location surrounded with unlimited dining options.
  • Close to public transport

Responsibilities


Our Guest Relationship Executive (GRE) is a big player on our team because they're the heart of our hotel's growth.

This dynamic role mixes reservations, business development and account management with a bit of operational magic to ensure that every guest's booking flows seamlessly into their stay.

Particularly, our core guest, the corporate traveller.


Our GRE is proactive, harnessing a systematic approach to securing accommodation and conferencing bookings through diligent lead generation and CRM tracking.

Reporting directly to the General or Hotel Manager, they are constantly nurturing relationships that boost loyalty and increase room nights, while also identifying new opportunities that our national sales team can explore.

They're not just part of the team; they lead the charge in achieving our sales targets and maintaining occupancy stability, and embody our commitment to creating unforgettable guest experiences.


With a strong emphasis on community engagement and personalised interactions, our GRE enhances our market presence and deepens guest loyalty.

At Veriu, we believe in building genuine, lasting relationships. Our GRE is pivotal in this, turning every interaction into a partnership that benefits all.

This role is responsible for:

  • Timely and proactive implementation of the hotel's rooms and conferencing (if applicable) sales strategy
  • Proactive client relationship management and optimisation to meet budgets and metrics
  • Proactive lead qualification, prospecting and generation through inhouse, DRA, lapsed and exiting accounts
  • Successful quoting, negotiation, and contracting of new and existing accounts
  • Accurate and timely endtoend reservations management
  • Accurate completion of sales reporting & analysis and maintenance of data integrity
  • Front Office support, training, sales cycle promotion and VIP/Groups management
  • Completion of active and regular local community engagement and brand awareness activities and networking

Benefits
You'll be someone looking for a long-term career with a growing, Australian-owned hotel group

Access:

  • National career growth opportunities
  • Accelerated development in a variety of hotel management or corporate areas
  • Comprehensive onboarding & ongoing support
  • The chance to join our Fast-Track Hotel Management Development program
  • Genuine flexibility and longter career security
  • High performing culture that values relationships & individuality, where our leadership know you by name
  • Generous referral bonuses when you refer your friends to work with us (up to $1000)
  • Discounts on accommodation across our network
  • Discounts on private health insurance
  • Access to our Employee Assistance Program

Desired Skills and Experience:

About You
We work in a fast-paced environment where n

  • Premium Guest Executive Nsw

    1 week ago

    Sydney, New South Wales, Australia The Star Entertainment Group Full time

    Premium Guest Executive NSWThe Star Entertainment Group (TSEG) is a publicly listed company on the ASX. Our purpose is to create fun at trusted destinations and our aim is to deliver sustainable outcomes for our guests, our Team Members, the communities in which we exist and our shareholders. We do this by providing entertainment, gaming, and leisure...

  • Guest Experience Executive

    2 weeks ago

    Sydney, New South Wales, Australia InterContinental Full time

    About UsWelcome to the height of luxury, where heritage wonder and contemporary flair collide. Centrally positioned in the heart of Circular Quay, InterContinental Sydney extends breathtaking panoramic views of the Sydney Opera House and Sydney Harbour Bridge.Set within the beautifully restored Treasury Building of 1851, InterContinental Sydney is renowned...

  • Premium Guest Executive NSW

    2 weeks ago

    Sydney, New South Wales, Australia The Star Ent Group Full time

    Apply now Job no: Work type: Permanent Full Time Location: Sydney Categories: Marketing / PR The Star Entertainment Group (TSEG) is a publicly listed company on the ASX. Our purpose is to create fun at trusted destinations and our aim is to deliver sustainable outcomes for our guests, our Team Members, the communities in which we exist and our shareholders....

  • Relationship Executive

    1 week ago

    Sydney, New South Wales, Australia EFinancialCareers Ltd. Full time

    Relationship Executive - Maitland Commonwealth Bank of Australia Sydney, Australia Relationship Executive - Maitland Commonwealth Bank of Australia Sydney, Australia Posted 1 day ago Permanent Competitive You are a relationship builder, passionate about nurturing a client base and building new business We are proud to support regional communities to build...

  • Relationship Executive

    1 week ago

    Sydney, New South Wales, Australia Commonwealth Bank Full time

    You are a relationship builder, passionate about nurturing a client base and building new business We are proud to support Retail Industry clients across Sydney Lead a highvalue portfolio and build your brandSee yourself in our teamOur Commercial Banking teams are proud to support a range of medium to large sized businesses across Australia. Our advanced...

  • Guest Experience Executive

    1 week ago

    Sydney, New South Wales, Australia Marriott International, Inc Full time

    Job Number Job Category Rooms & Guest Services OperationsLocation Pier One Sydney Harbour Autograph Collection, 11 Hickson Road, Sydney, NEW SOUTH WALES, AustraliaSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-ManagementAre you curious, outgoing and warm with a touch of playfulness? Pier One Sydney Harbour is looking for you, someone...

  • Relationship Executive

    1 week ago

    Sydney, New South Wales, Australia Commonwealth Bank of Australia Full time

    Relationship Executive You are a relationship builder, passionate about nurturing a client base and building new business We are proud to support Healthcare businesses across Sydney to build successful futures Together we can unleash each other's potential as a collaborative and flexible teamDo Work That MattersYou will provide meaningful solutions for a...

  • Relationship Executive

    1 week ago

    Sydney, New South Wales, Australia Commonwealth Bank of Australia Full time

    Relationship Executive - Maitland- You are a relationship builder, passionate about nurturing a client base and building new business:We are proud to support regional communities to build successful futures:- Together we work collaboratively to be the most successful team in our regionSee yourself in our teamOur Regional and Agribusiness banking team (RAB)...

  • Relationship Executive

    1 week ago

    Sydney, New South Wales, Australia Commonwealth Bank Full time

    You are a relationship builder, passionate about nurturing a client base and building new business 5 x newly created opportunities due to business growth Locations: Sydney CBD, Chatswood, Parramatta, Hurstville or LiverpoolDo Work That MattersYou will provide meaningful solutions for a portfolio of diversified business clients with complex banking needs. Use...

  • Guest Experience

    1 week ago

    Sydney, New South Wales, Australia MERCURE Full time

    Company DescriptionMost people have goals and dreams of what they want to do and where they want to be in life. At Mercure Sydney, we have created a culture that provides you with the ability to aspire to great things and develop into the person you want to be. From our passionate and professional team to our training and development culture, we are...

  • Relationship Executive

    2 weeks ago

    Sydney, New South Wales, Australia Bank of Queensland Full time

    About the RoleA Sydney based opportunity for an experienced Relationship Executive has become available with BOQ Specialist The role of a Relationship Executive is to originate, retain and manage a portfolio of clients.You will be responsible for ownership of a customer portfolio by retaining, growing and attracting profitable customer relationships with...

  • Relationship Executive

    1 week ago

    Sydney, New South Wales, Australia Commonwealth Bank Full time

    You are a relationship builder, passionate about nurturing a client base and building new businessWe are proud to support Healthcare businesses across Sydney to build successful futuresTogether we can unleash each other's potential as a collaborative and flexible teamDo Work That MattersHere you'll provide meaningful solutions for a portfolio of Healthcare...

  • Relationship Executive

    1 week ago

    Sydney, New South Wales, Australia Commonwealth Bank Full time

    You are a relationship builder, passionate about nurturing a client base and building new business We are proud to support Healthcare businesses across Sydney to build successful futures Together we can unleash each other's potential as a collaborative and flexible teamDo Work That MattersHere you'll provide meaningful solutions for a portfolio of Healthcare...

  • Relationship Executive

    1 week ago

    Sydney, New South Wales, Australia Commonwealth Bank of Australia Full time

    You are a relationship builder, passionate about nurturing a client base and building new business 5 x newly created opportunities due to business growth Locations: Sydney CBD, Chatswood, Parramatta, Hurstville or Liverpool Do Work That Matters You will provide meaningful solutions for a portfolio of diversified business clients with complex banking needs....

  • Relationship Executive

    1 month ago

    Sydney, New South Wales, Australia Commonwealth Bank of Australia Full time

    You are a relationship builder, passionate about nurturing a client base and building new business 5 x newly created opportunities due to business growth Locations: Sydney CBD, Chatswood, Parramatta, Hurstville or Liverpool Do Work That Matters You will provide meaningful solutions for a portfolio of diversified business clients with complex banking needs....

  • Relationship Executive

    4 weeks ago

    Sydney, New South Wales, Australia Commonwealth Bank of Australia Full time

    You are a relationship builder, passionate about nurturing a client base and building new business 5 x newly created opportunities due to business growth Locations: Sydney CBD, Chatswood, Parramatta, Hurstville or Liverpool Do Work That Matters You will provide meaningful solutions for a portfolio of diversified business clients with complex banking needs....

  • Relationship Executive

    1 week ago

    Sydney, New South Wales, Australia Commonwealth Bank of Australia Full time

    Relationship Executive - Greater Western Sydney You are a relationship builder, passionate about nurturing a client base and building new business We are proud to support businesses across Greater Western Sydney to build successful futures Work as part of a collaborative and closeknit team who value flexible workingDo Work That MattersHere you'll provide...

  • Relationship Executive

    1 week ago

    Sydney, New South Wales, Australia Commonwealth Bank Full time

    You are a relationship builder, passionate about nurturing a client base and building new businessWe are proud to support regional communities to build successful futuresTogether we work collaboratively to be the most successful team in our regionSee yourself in our team Our Regional and Agribusiness banking team (RAB) are passionately committed to...

  • Relationship Executive

    1 week ago

    Sydney, New South Wales, Australia CommBank Full time

    You are a relationship builder, passionate about nurturing a client base and building new businessWe are proud to support regional communities to build successful futuresTogether we work collaboratively to be the most successful team in our regionSee yourself in our team Our Regional and Agribusiness banking team (RAB) are passionately committed to...

  • Guest Relations Officer

    1 week ago

    Sydney, New South Wales, Australia Marriott Hotels Resorts Full time

    Job Description:Job Number Job Category Rooms & Guest Services OperationsLocation Sydney Harbour Marriott Hotel at Circular Quay, 30 Pitt Street, Sydney, NEW SOUTH WALES, Australia VIEW ON MAPSchedule Part-TimeLocated Remotely? NRelocation? NPosition Type Non-ManagementOur Guest Relations Officer takes the initiative and delivers a wide range of services to...