Customer Care Specialist

1 week ago

Brisbane, Queensland, Australia Global Payments, Inc. Full time

Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services.

Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results.

We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions.

Join our dynamic team and make your mark on the payments technology landscape of tomorrow.

About Us


Through local expertise and global scale, we at
Global Payments Oceania deliver market-leading technology solutions through five regional sub-brands - Eway, Ezidebit, Sentral, Pigeonhole Software and Storman.

As pioneers within the Australia and New Zealand payments landscape,
Eway is a leading business-to-business ecommerce provider and
Ezidebit a digital recurring business-to-consumer payments

About You
You enjoy learning and thrive in fast paced customer centric environment. You are a team player and appreciate and practice transparency in the workplace.

You work well in a team as well as autonomously and are eager to dive in and learn new things.


You will also bring:

  • Experience in a customer focused position;
  • Strong communication skills (written & verbal) with the ability to work with a wide range of people;
  • A passion for educating customers and solving problems;
  • Understanding of a quick moving environment;
  • High attention to detail and the desire to learn new technology and systems;
  • Ability to think outside of the box and solve problems quickly and effectively.

About the Role


We are seeking driven, energetic and customer centric individuals to join our Support Team We support both new and existing
Eway and Ezidebit customers with a range of enquires and are a pivotal part of our customer's journey.

Working with a small team, in an open planned office environment, you'll deliver outstanding customer service experiences, with an emphasis on customer loyalty.


Your key responsibilities will include:

  • Responding, investigating and resolving questions and queries from clients;
  • Maintaining client data and ensuring its integrity;
  • Identifying issues and trends that are affecting our clients and escalating appropriately to ensure timely resolution.

Our Benefits

We want you to be you At Global Payments we are committed to an inclusive workplace where you can be your true self, feel supported and nurtured.
We understand the struggle of the juggle - the balance of work and personal life can be challenging. So we offer a
flexible working rhythm blending in-office and remote working.


Your health and wellbeing matter to us and we want you to take care of yourself, take advantage of the vast array of
wellbeing resources we offer, use your breaks and your leave including
Birthday Leave.


We provide a first class
employee assistance program that offers you and your immediate family members complimentary counselling on life challenges such as financial hardship and domestic matters, plus coaching support for people leaders on wellbeing matters.

We offer
12 weeks paid parental leave for either parent as well as two weeks paid secondary carer's leave.


Celebrating together is a big part of our culture and we regularly gather for
Extravaganza and Team Appreciation Days, plus fun activities brought to you by our social committees.


We like to shout at each other, not literally but via
Reward and Recognition Programs such as Shout Outs - recognising our people that go above and beyond and make a difference to our customers.


We also pride ourselves on giving back to the communities in which we operate, so we provide two
Days of Service each year to volunteer in a cause that matters most to them.

Other benefits available include
salary sacrifice,
study leave and an
Employee Stock Purchase Plan.

Ready to Apply?
If this role sounds right for your, please
APPLY NOW by submitting your CV.

Global Payments Inc. is an equal opportunity employer.

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