Customer Retention Specialist

1 week ago


Brisbane, Queensland, Australia Great Southern Bank Full time

Are you passionate about home loans and providing a world-class lending experience? Great Southern Bank is looking for a Specialist to join our Brisbane based Retention team and help us provide our customers with the best possible experience.


What you will be doing


As a Customer Retention Specialist, you will have direct contact with existing mortgage customers to identify their individual financial needs and provide effective mortgage solutions that enhance their experience with Great Southern Bank.

You will be responsible for creating a seamless experience for customers through every interaction in a way that will exceed their expectations and surpass the best in the industry.

In this exciting role, you will proactively create financial solutions for customers by leveraging internal stakeholder relationships. You will be accountable for meeting service standards while delivering against agreed operational requirements.

You will share your knowledge, wins, and achievements with the team and wider business to help improve our customer experience.

You will continuously encourage raised awareness and support for Great Southern Bank's retention strategy.

To be successful in this role

  • You should be passionate about home loans and providing a worldclass lending experience.
  • Have an understanding of relevant legislation, compliance, and operations.
  • Can demonstrate relationship management and communication skills, strong intuitive problemsolving and negotiation skills.
  • Proven experience in financial services and mortgage lending, and sound customercentric decisionmaking abilities.
  • Finally, you should be organised and love working at a fast pace

A little bit about us


Join us at Great Southern Bank and make a difference in the lives of over 380,000 Australians With over 75 years of experience putting our customers first, we're proud to be customer-owned and focused on helping all Australians achieve homeownership.


As we continue to grow and invest in technology, products, and people, we're seeking motivated and enthusiastic individuals to join our winning customer team.

Our culture is approachable, supportive, and fun, allowing our team members to thrive both at work and at home.

How to make an impact


At Great Southern Bank, we're committed to building a strong, inclusive and diverse workplace, where people feel a sense of belonging, are valued, connected and respected.

We're big believers in taking care of our people, because we know that happy employees make for a happy workplace.


That's why we invest in our team with awesome incentive programs, and a wide range of training and development opportunities.

But that's not all - we also offer a bunch of other perks and benefits, from discounts on financial and insurance products to options for health and wellness, unique leave arrangements, and more.


If you are looking for an exciting and rewarding lending role that will allow you to use your skills and passion to help our customers, then we would love to hear from you.



  • Brisbane, Queensland, Australia Westpac Banking Corporation Full time

    Retention Specialist Full time permanent position based in Brisbane Drive excellent customer experience Grow a career within lendingHow will I help?You'll be working within a team of Retention Specialists to help retain customers who have chosen Westpac for their home lending needs. You will use your strong operating rhythms and practices to connect with...


  • Brisbane, Queensland, Australia Westpac Full time

    Full time permanent position based in Brisbane Drive excellent customer experience Grow a career within lendingHow will I help?You'll be working within a team of Retention Specialists to help retain customers who have chosen Westpac for their home lending needs. You will use your strong operating rhythms and practices to connect with customers and track...


  • Brisbane, Queensland, Australia Westpac Full time

    Full time permanent position based in Brisbane Drive excellent customer experience Grow a career within lending How will I help? You'll be working within a team of Retention Specialists to help retain customers who have chosen Westpac for their home lending needs. You will use your strong operating rhythms and practices to connect with customers and track...


  • Brisbane, Queensland, Australia CoAct Full time

    Introduction:Join us a Claims and Retention Specialist, where you'll champion ongoing support for customers and employers in DES and WFA programs, ensuring sustainable employment and remarkable outcomesIt's an onsite role with flexible arrangements available:Full-time: Monday to Friday, 38 hours per weekPart-time: Either 3 days per week with regular hours...

  • Retention Analyst

    1 week ago


    Brisbane, Queensland, Australia Great Southern Bank Full time

    Great southern Bank is seeking a skilled and experienced retention insights and reporting professional to join its CX department. As the bank continues to strengthen its focus in the Australian Home Loan Market, this new role will be responsible for providing proactive insights to support ongoing retention activity.The opportunityKey areas of responsibility...

  • Retention Advisor

    1 week ago


    Brisbane, Queensland, Australia Youi Pty Ltd Full time

    Why Youi?At Youi, we like to do things differently. Since Day 1, we've challenged the Australian insurance industry to provide a better experience for our customers with our focus on Insurance for Individuals. Over 10 years later and we're still looking out for ways to be better.One of the main differences we have over our competition is our awesome customer...


  • Brisbane, Queensland, Australia Red Energy Full time

    Retention Sales ConsultantDo you thrive on customer connection and the ability to challenge yourself each day?Our retention team is on the hunt for new superstars who can bring amazing customer service, sales skills and overall talent to the team. This role will see you in charge of your annual earnings and utilise your people-skills to answer existing...


  • Brisbane, Queensland, Australia Bankwest Full time

    Want to make a real difference to our customers lives and help achieve their goals?- Be part of the Brilliant Orange culture where we bring empathy and a human approach- You'll have access to first class learning and development pathways that will enable you to best support your customers and have a fulfilling careerPlease note this role is a retention based...


  • Brisbane, Queensland, Australia Swyftx Full time

    At Swyftx, we're not just building a fintech scaleup; we're shaping the future of Australia's digital currency industry. With over 650,000 users, we have our sights set high, aiming to be Australia's most trusted cryptocurrency trading platform and the next billion-dollar success story.This is not just another job opportunity; it's a chance to make your mark...

  • CRM Specialist

    1 week ago


    Brisbane, Queensland, Australia Michael Hill Full time

    Senior CRM Specialist Join Michael Hill as a Senior CRM Specialist, and work within a team of direct marketing specialists to develop and deliver our customer lifecycle program, focusing on enhancing retention rates and maximizing lifetime value. More about the Opportunity:Drive strategy and execution of customer lifecycle programs aligned with business...


  • Brisbane, Queensland, Australia Insurance Australia Group Full time

    READY FOR ANYTHINGAt IAG, we live and work by our purpose to make your world a safer place. We are motivated by a unique culture that celebrates honesty, creativity, empathy, equity and collaboration. We call it the IAG way, and it means we all share a 'ready for anything' mindset that sets the tone for positive actions and positive outcomes. We put heart...


  • Brisbane, Queensland, Australia Suncorp Group Full time

    Drive business and group priorities within this critical customer role:- Permanent role:- An opportunity to build strong relationships:Brisbane CBD locationThe Customer Care Specialist role is responsible for providing specialised support for customers who are experiencing severe vulnerability, by proactively managing or guiding the end to end experience...


  • Brisbane, Queensland, Australia Give A Grad A Go Full time

    Company profile - Supply Chain & LogisticsOur client is a fast-growing global supply chain logistics organisation. With offices in the UK, USA, UAE and Australia, they supply premium foods to the travel industry and are part of one of the world's largest combined air services providers.They provide bespoke products to suit their customers needs and manage a...


  • Brisbane, Queensland, Australia Commonwealth Bank of Australia Full time

    Customer Banking Specialist - Caloundra You are passionate about helping customers turn their financial dreams into reality We are a customer and community focused network of branch colleagues Together we can create brilliant customer experiences that matter- Please note this role is a 12 month contract:Full Time Monday to Friday 38 hours per weekSee...


  • Brisbane, Queensland, Australia Onset Full time

    Whether you're travelling interstate or overseas this business has got your back and it's your turn to have theirsJoin one of the largest Insurance businesses and market providers as their Marketing Automation Specialist.With people being a core value of the business, aside from the flexibility that comes with the role, you'll have access to insurance...


  • Brisbane, Queensland, Australia StudentUniverse Full time

    Update your details, view your application and progress >> Login Job search Job search e.g. "Administrator, Melbourne" Refine searchWork type Full time 1 Hybrid 1 Region Australia 1 Location Australia Queensland 1 Brand Marketing 1 Category Marketing, Web, Creative & UX 1 Marketing Specialist - South Bank, QLD Apply now Job no: Brand: MarketingWork type:...


  • Brisbane, Queensland, Australia Commonwealth Bank of Australia Full time

    Customer Banking Specialist - Longreach Commonwealth Bank of Australia Brisbane, Australia Customer Banking Specialist - Longreach Commonwealth Bank of Australia Brisbane, Australia Posted 2 days ago Permanent Competitive Customer Banking Specialist - Longreach We are a customer and community focused network of branch colleaguesTogether we can create...

  • Reward Specialist

    1 week ago


    Brisbane, Queensland, Australia u&u Recruitment Partners Full time

    I am excited to be partnering with a leading national brand seeking an experienced Reward Specialist who is passionate about driving performance, engagement, and retention through innovative remuneration strategies. This is a dynamic retail environment where you can make a tangible impact.As a Reward Specialist, you'll be at the forefront of transforming the...


  • Brisbane, Queensland, Australia DFP Recruitment Services Full time

    Job description:Do you want the flexibility? Hybrid role, providing exceptional customer service with all the equipment, structured training and support you need?For our client, customers are at the heart of everything they do. Their mission is to create a connected future so that everyone can thrive, and that's where you come in As they build their team...


  • Brisbane, Queensland, Australia Verify Consulting Full time

    Immediately available role Brisbane South Up to $140,000 plus superCustomer Experience Specialist - Asset ManagementThe ClientOur client is a mining systems company that specializes in providing integrated solutions for the mining industry to enhance productivity, efficiency, and safety. They have a suite of solutions that encompass various technologies,...